Business-to-Business Electronic Commerce

This Minitrack focuses on systems and processes that support the flow of information within and between organizations, as it occurs in procurement, manufacturing, sales, and distribution of goods, information, and services. At the center of attention will be the impacts of new technologies on inter-organizational transaction processes, as well as on industries and market structures. In this context, areas such as supply chain management, electronic procurement, and cooperation beyond corporate boundaries have seen significant developments in recent years, in business practice as well as in the academic community. Emerging technology and systems, innovative process models, algorithms, and methodologies, as well as creative implementations of early adopters have created a rich field for research and practical applications.

We also plan to include new technologies, such as wireless and peer-to-peer applications into the discussion.

• The impacts of B2B electronic commerce on business processes, organizations, and markets
• Managing the application of B2B Electronic Commerce to support buying and selling processes, and to facilitate collaboration
• The use and implications of dynamic pricing mechanisms, such as negotiations and auctions, in B2B Electronic Commerce
• Internet-based payment in B2B settings
• Business system design and analysis for B2B Electronic Commerce
• Aligning B2B Electronic Commerce strategies with overall business strategies
• Economic analysis of B2B Electronic Commerce business models
• Technical requirements and architectures to enable B2B Electronic Commerce
• Beyond "traditional" B2B Electronic Commerce: The application of new technologies (e.g., mobile, peer-to-peer)
• Reconsidering make-or-buy-decisions
• Impact of new technologies on business network design and strategic alliances
• Economic and legal issues in B2B electronic commerce systems
• Impact of emerging standards (XML, OBI, etc.) on B2B transactions and collaborative processes

Online Communities in the Digital Economy

Description: Community building and community development, i.e., community management are a key success factor in the digital economy. They differentiate business models in the digital economy from traditional ones. These communities may be constituted as Internet shops, portal sites, groupware systems, electronic auctions, billboards, peer-to-peer file sharing infrastructures, enterprises or organizations. Product-centered communities as well as communities of interest are relevant for electronic marketing, as for example the reader communities at Amazon.com. Another example are communities that form value chains, such as single product manufacturing consortia or flexible consumer-driven organization of global supply chains. Further examples are topic and technology oriented communities such as Open-EDI trading communities, Open Trading on the Internet (OTP), or EDI/XML, in addition to the community-oriented programming of Linux. Communities of practice or learning communities are pivotal for knowledge management. On peer-to-peer infrastructures communities share files and wireless technologies enable a new type of communities – the M-Communities. As the examples show, online communities differ in their orientation. The features, that all types of communities share are common interests, practices, languages and ontologies with common semantics as well as normative issues. Communities are a sociological phenomenon, they foster a social atmosphere for transactions. They dispose of enormous power – provided the emergence of adequate services and platforms as the file sharing communities illustrate.

We call for papers that address communities as a social phenomenon as well as a business model, the design of platforms and services, community-related business models as critical success factors in the digital economy. Possible topics include, but are not limited to: 

     ·Communities as sociological phenomenon in the digital economy
·Community-related business models, best practices and lessons learned 
·Case studies and topologies of Online Communities
·M-Communities and hybrid communities 
·Design principles for community platforms: Coordination, trust, normative values, design patterns and       methods, implementations, architectures and components, personalization and avatars
·Formal or semi-formal models of communities and their platforms: Conceptual frameworks,                    Organizational models, Cognitive models, Multi-agent systems, Formalizations, as, e.g., logical models

Ulrike Lechner
Institute for Media and Communications Management
University of St. Gallen
Mueller Friedberg Str. 8
9000 St. Gallen
Switzerland
Tel: +41 71 224 2401
or 41-71-224 2297
Fax: +41 71 224 2771
Ulrike.Lechner@unisg.ch

Katarina Stanoevska-Slabeva
Institute for Media and Communications Management
University of St. Gallen
Mueller Friedberg Str. 8
9000 St. Gallen
Switzerland
Tel: +41 71 224 2793
or 41-71-224 2297
Fax: +41 71 224 2771
Katarina.Stanoevska@unisg.ch

Petra Schubert
University of Applied Sciences Basel
Institute for Business Economics
Peter Merian Strasse 86
CH-4002 Basel
Switzerland
Tel: + 41 61 279 1774
p.schubert@fhbb.ch

Yao-Hua Tan
Erasmus Centre for Electronic Commerce (ECEC) Erasmus University Rotterdam
P. O, Box 1738
3000 DR Rotterdam
The Netherlands
THE NETHERLANDS
Tel: +31 10 408-2255
Fax: +31-10-408 9028
ytan@feweb.vu.nl
 

E-commerce Customer Relationship Management (Eccrm)

Electronic Commerce (eCommerce) continues to be a significant, pervasive issue for both enterprises and customers. eCommerce is comprised of two relationship types: those between enterprises and customers; and those between and among enterprises. It is the former this Minitrack addresses. Fundamentally ECCRM concerns attracting and keeping "Economically Valuable" customers and repelling and eliminating "Economically Invaluable" ones. We are on the threshold of a shift from a transaction-based economy to a ‘relationship-based economy’.

The increasing importance of managing customer relationships in eCommerce is the stimulus for this Minitrack. There are five major non-mutually-exclusive topics within this Minitrack: ECCRM within Markets; ECCRM within Business Models; Knowledge Management for ECCRM; ECCRM Technological Issues and ECCRM Human Issues. Each major topic is composed of minor ones, due to the complexity and richness of ECCRM issues that need to researched.

Potential topics and research questions that this Minitrack addresses include but are not limited to:

Topic 1. ECCRM within Markets
Topic 2. ECCRM within Business Models
Topic 3. Knowledge Management For ECCRM
Topic 4. ECCRM Technological Issues
Topic 5. ECCRM Human Issues
Topic 6. Case Studies and Demonstrations of 'Real World' ECCRM Applications

Jerry Fjermestad (primary contact)
School of Management
New Jersey Institute of Technology
University Heights
Newark NJ 07102
Tel: (973) 596-3255
Fax: (973) 596-3074
fjermestad@adm.njit.edu

Nicholas C. Romano, Jr.
College of Business Administration
Department of Management Science and Information Systems
Oklahoma State University
700 North Greenwood Avenue
Tulsa OK 74106-0700 USA
Phone: (918) 594-8506
FAX: (918) 594-8281
Nicholas-Romano@MSTM.OKState.EDU
 
 

E-Commerce : IS Audit Methods and Technologies; Taxation; and Implications for Companies and Communities

This Minitrack focuses on audit methodologies and the underpinning technical issues of interest to IS auditors (both internal and external) dealing with computer systems used in e-commerce trading.

Topics addressed by the Minitrack include (but they are not limited to) the following:

• Methods and tools for the efficient and effective audit of e-commerce trading systems, by both internal and external practitioners, Examples may include remote access technologies, continuous audit techniques, and application of software-based applications for data analysis such as Benfords Law.
• Methods and tools to enhance electronic documents and audit trails to give at least the same levels of authenticity and reliability as their paper equivalents, including for example, identification and authentication techniques such as digital certificates; digital signatures; timestamping; and encryption.
• Methods, tools, and technologies for the identification and verification of jurisdiction of residence for B2C/P2P transactions including, for example, geolocation technologies.
• Generic frameworks of emerging e-commerce business models in all commercial sectors and entity relationships.
• Generic frameworks and architectural models supporting the development, warehousing, offering, ordering, searching for, deployment, fulfilment, accounting, billing of goods and services, both tangible and intangible.
• Methods of payment by consumers and businesses for goods and services, in particular using digital cash and unaccounted payment systems.
• Mechanisms for the collection of taxes and duties on e-commerce trading for goods and services, both tangible and intangible.


• The impact of e-commerce developments on services such as accounting, consulting etc.
• The impact of the development of e-commerce auditing, taxation, etc. systems on the adoption of e-commerce in both SMEs and larger enterprises.
• The impact of development of e-commerce auditing, taxation, etc. systems on regional versus international use of e-commerce.
• The impact of the establishment of e-commerce audit methodologies, etc. on the development of local communities in less developed regions.
• Challenges of electronic commerce for policy formulation.
• The role of different organizational and governmental bodies in establishing rules for auditing and taxation of electronic commerce goods and services.
• Digital Divide and Social Impact
• IS/EC strategy formulation

Fred Wall (Primary Contact)
HM Customs & Excise
Thomas Paine House
Torrens Street
London EC1V 1TA
United Kingdom
Tel: +44 ( 20) 7 865 3128
Fax: +44 ( 20) 7 865 3122
fred.wall@hmce.gsi.gov.uk

Ada Scupola
Roskilde University
PO Box 260, DK-4000 Roskilde
Denmark
Tel: +45 46 74 20 00
Fax +45 46 74 30 80
ada@ruc.dk

E-Commerce Systems Development: Models, Methods, and Methodologies

The Minitrack focuses on methodological approaches for developing e-commerce systems and integrating e-supply chain. This Minitrack aims at being a premier presentation forum for the latest ideas and results in the area of modeling methods and methodologies related to e-commerce systems development. We seek research papers, case studies, and practitioner reports relating to modeling methods and methodologies that focus on e-commerce systems development, especially web services and architectures. Of special interest are conceptual and empirical papers analyzing the "fit" of methods such as UML to e-commerce projects, and studies investigating new methodical approaches (e.g., RUP) on development of web enabled transaction systems. Also of interest are extensions to the textbook methods to cover the new requirements of e-commerce development.

Relevant topics for this Minitrack include (but are not limited to)

• Information Modeling for E-Commerce
• Modeling of Web-Services
• Mobile Computing and Mobile Commerce
• E-Supply Chains Integration
• Extreme Modeling and Extreme Programming for E-Commerce
• Modeling Business-to-business E-Commerce
• Modeling E-Commerce Architectures
• E-Commerce Inspired Re-engineering
• Electronic Commerce Systems Development Tools and Methods
• Development of Services that Span from PDAs to Web to DigitalTV
• Background System Integration (e.g., architectural issues)
• XML and other Cross Enterprise Messaging Standards (e.g., DCOM)
• Object-Orientated Methods and Methodologies (e.g., UML, RUP)
• Requirements Engineering for EC
• Method Engineering
• Component Based Modeling

Keng Siau
Department of Management
209 College of Business Administration
University of Nebraska - Lincoln
Lincoln NE 68588-0491
Tel: (402) 472-3078
Fax: (402) 472-5855
ksiau@unl.edu

Virpi Tuunainen
Helsinki School of Economics and Business Administration
P.O. Box 1210
FIN-00101 Helsinki
Finland
Phone: +358-9-43138255
Fax : +358-9-43138700
tuunaine@hkkk.fi

Sandeep Purao
Department of CIS
Robinson College of Business
Georgia State University
35 Broad Street
Atlanta, GA 30302
spurao@gsu.edu
 
 

Economics and Electronic Commerce

This mini-track is intended to address issues in e-commerce from the perspective of economic analysis, with a significant emphasis on the application of analytical modeling and empirical methods in a case study context. Our goal continues to be bringing together the academic and practitioner communities to exchange insights and perspectives on the rapidly changing world of e-commerce and e-business, so that we can set an agenda for high impact research in this area. The co-chairs will make a special effort to include senior policymakers and executives, whose firms and industries are on the leading edge of e-commerce, so as to frame the key issues that are represented by accepted mini-track papers. As a result, special consideration will be given to research submissions where there is a commitment by the author(s) to include an industry partner in the presentation. We also welcome submissions from doctoral students whose research is coauthored with faculty who participate in the conference.

Topics. We encourage submission of manuscripts in a number of areas of e-commerce:

• organizational adoption and use of the Internet by individuals, organizations and the market
• the emergence of new Internet-based channels for the distribution of goods and services
• payoffs from investments in e-commerce technologies and the economic value of Web sites
• the economics of Internet search in product markets
• the new electronic markets of the Internet in B2C and B2B e-commerce
• studies of firm strategies for intermediation, disintermediation and reintermediation
• bundling and pricing of physical and digital goods and services via the Internet
• digital convergence and the emerging information industry

Rajiv M. Dewan
Computer and Information Systems
Simon Graduate School Business Administration
University of Rochester
Rochester, New York 14627
Tel: (716) 275-3827
dewan@simon.rochester.edu

Robert J. Kauffman
Carlson School of Management
University of Minnesota
Minneapolis MN  55455
Tel: (612) 624-8562
rkauffman@csom.umn.edu
 
 

Electronic Marketing

1. Quantitative Research in Online Consumer Behavior

Although online consumer behavior is no longer a novelty, companies are still learning how to effectively market in new media. What are effective strategies to attract customers, increase involvement and purchases, and ensure repeat visits to online or physical stores? How do consumers behave in online auctions, respond to novel forms of advertising, and presentation of product and store information?This part of the minitrack invites quantitative empirical studies that generate rich descriptive statistics of online customer behavior, validate new instruments to measure constructs (for example on store quality as was done last year), and test theories of online user behavior. We especially welcome empirical papers that are grounded in marketing or information systems models and theories that advance the refinement of these models in the context of user behaviors in new media (e.g TAM, prospect theory, flow, etc.) Please submit papers/abstracts in this category by electronic mailto:Marios Koufaris (marios_koufaris@baruch.cuny.edu) and Arnold Kamis (akamis@bentley.edu).

2. Qualitative Research, Novel Methods and Approaches to Electronic Marketing

This part of the mini-track will focus on novel electronic marketing applications and novel methods of inquiry on     the topic. We specifically welcome innovative research including:

Rich and detailed case studies of electronic marketing applications (CRM, datamining, RFIDs etc) used to generate theories and hypotheses through cross case analysis or to illustrate novel business practices such as the redesign of customer conversations across multiple electronic channels
Novel analytic models and frameworks on how new technologies impact electronic marketing to customers and the organization of the marketing function
The design and critical evaluation of novel electronic marketing systems (e.g artificial markets for prediction and feature selection) and embedded methods - such as methods for personalization, etc
Ethnographic, direct participation and ways of data collection

Arnold Kamis (primary contact)
Dept. of Computer Information Systems
Bentley College
175 Forest St.
Waltham, MA02452-4705
Tel: 781-891-2296
Fax: 781-891-2949
E-mail:akamis@bentley.edu

Marios Koufaris
Department of Statistics and CIS
Baruch College
City University of New York
17 Lexington Ave., Box E-0435
New York, NY 10010
E-mail: marios_koufaris@baruch.cuny.edu

Bruce Weinberg
Dept. of Marketing
Bentley College
175 Forest St.
Waltham, MA02452-4705
Tel: 781-891-2276
Fax: 781-891-3410
E-mail: celtics@bentley.edu
 
 

Financial Industry in the Digital Economy

This mini track serves as a forum for the presentation and discussion of challenges, threats, and opportunities of the financial industry in the Digital Economy. It addresses state-of-the-art analysis as well as the discussion and development of new concepts and models in order to prepare the industry for the Digital Economy in an international context covering all sectors of the industry like retail-, investment-, private-banking, brokerage, and insurance services.

Topics:

Possible topics may include (but are not limited to):

• Challenges, threats, and opportunities for the financial industry in the Digital Economy
• The financial industry as part of the Digital Economy
• New business models for the financial industry
• Changing industry structures in the financial services sector
• The role of portals
• 'Value Webs' vs. high integrated financial service provider
• Banks as virtual organizations
• Traditional and new competitors in the financial industry
• Changing inter-organizational business processes in financial service companies
• New products and services in the financial service industry and their challenges for future business models
• The role of financial services within E-business processes
• Financial services as generic market services in Electronic Markets
• The current and future development of the financial industry in different countries
• The role of customer focus and customer relationships in the financial industry
• Business communities and their relevance for the financial industry
• (De-) Regulation and its impact for the development of the financial industry
• Online vs. brick-and-mortar banking
• Case studies / best practice
• Lessons learned from recent developments

Intellectual Property Rights in the Digital Economy: Issues, Economics, Law and Ethics

This mini-track will invite researchers to present their work on issues relevant to intellectual property in the digital age. The papers considered could be technical, analytical, empirical, prototype descriptions, or conceptual. We will like to have a mixture of all the issues presented and discussed including the social, behavioral, and international issues.

Topics of interest include:

• Technology and the protection of digital goods
• Economics of intellectual property
• Public Policy and Legislation
• Moral and Ethical Issues

Ram D. Gopal
Department of Operations and Information Management
School of Business
University of Connecticut
Storrs CT 06269
Tel: (860) 486-2408
Fax: (860) 486-4839
ram@sba.uconn.edu
 
 

Internet & Workflow Automation: Technical & Managerial Issues

Workflow automation is emerging as a major application in industry because of the continued need to reduce costs, speed cycle times, and provide flexible service. The rapid deployment and application of Internet technologies facilitates the trend towards increased automation both internally and in electronic commerce applications. Additionally, workflow technology is used increasingly as a software component in Internet application development projects. The objective of this mini-track is to explore a range of questions concerning the development and application of workflow technologies. Appropriate topics for the Minitrack include, but are not limited to the following:

• Design theory for intra- and inter-organizational workflow management systems.
• Development and comparison of alternative workflow management system architectures.
• Workflow system development and management using Internet and Intranet technologies.
• System integration of workflow management systems with other technologies such as email, decision support systems, groupware, EDI, electronic commerce, and so on.
• Design of e-commerce application based on workflow technology.
• Business process reengineering issues concerning the evolvement of workflow systems.
• Knowledge management (or organizational memory) in the context of workflow automation.
• Workflow modeling methodologies and languages.
• Standards-based development and integration of workflow applications in B2B scenarios.
• Economic models or frameworks for the study of WFMS in an organizational or inter-organizational context.
• Case studies and empirical research on implementation issues and/or the effectiveness of WfMS in practice.

Edward A. Stohr
School of Technology Management
Stevens Institute of Technology
Castle Point on Hudson
Hoboken NJ 07030
Tel: 201-216-8915
Fax: 201-216-5385
estohr@stevens-tech.edu

J. Leon Zhao
Department of MIS
Eller College of Business and Public Administration
The University of Arizona
Tucson AZ 85721-0108
Tel: (520) 621-4546
Fax: (520) 621-2433
lzhao@bpa.arizona.edu
 
 

Internet Security

This session will focus on the types of security problems that can occur, the solutions for known problems, and strategies for circumventing these problems in the future.

Topics:

    * Identification of intrusion mechanisms and the measures that can be taken to exclude their use.
    * Establishing and implementing minimum sets of security requirements (standards) in an e-commerce environment
    * Security breach detection and recovery: mechanisms to detect when critical data has been altered and knowing when to rollback to   
       recovery data.
    * Internet security education - training network developers and engineers how to design more secure systems.
    * Network performance issues related to the use of security measures.
    * Ensuring confidence in network security in order to alleviate client reservations towards using e-commerce.
    * Certification of security compliant network appliances and how this process might effect use of the Internet. 
    * System software design that incorporates appropriate security mechanisms beneficial to e-commerce.
    * Economic impact of Internet security breaches

Joseph G. Tront (primary contact)
Electrical & Computer Engineering
Virginia Tech
Blacksburg VA 24061-0111
Tel: 540-231-5067
jgtront@vt.edu
 
Randy Marchany
Computing Center
Virginia Tech
Blacksburg VA 24061
Tel: 540-231-9523
marchany@vt.edu
 
 

Managing Information on the Web

The objective of this minitrack is to provide a forum for researchers to disseminate and exchange ideas on technical and managerial aspects of managing information on the Internet. The minitrack will solicit papers on, but not limited to, the following topics:

*Knowledge-supported web information management
            *Integration of web and non-web information
*Web warehousing
*Knowledge discovery and data mining on the Internet
            *Knowledge management on the Internet
*Strategic applications of web information
            *Managerial issues of managing web information
            *Impact of web information on competition, organizations, and market structures

Chih-Ping Wei (Please submit your manuscript to Prof. Wei)
Department of Information Management
College of Management
National Sun Yat-Sen University
Kaohsiung, Taiwan, R.O.C.
Tel: +886-7-525-2000 ext 4729
Fax: +886-7-525-4799
cwei@mis.nsysu.edu.tw

Ting-Peng Liang
Department of Information Management
College of Management
National Sun Yat-Sen University
Kaohsiung, Taiwan, R.O.C.
Tel: +886-7-525-2000 ext 4711
Fax: +886-7-525-4799
liang@mis.nsysu.edu.tw

Michael J. P. Shaw
Department of Business Administration
University of Illinois at Urbana-Champaign
350 Comm West, MC 706
1206 S. Sixth
Champaign, IL 61820, U.S.A
Tel: +1-217-333-5159
m-shaw2@staff.uiuc.edu
 
 

Measuring and Theorizing about Net-enabled Organizations

The Measuring and Theorizing about Net-enabled Organizations Mini-track presents research that advances our understanding of how digital networks are providing new platforms for innovation and reconfiguration of organizations and their extended enterprise relationships. Many broad theoretical bases are motivating research, including the resource-based view and the dynamic capabilities perspective, but much work is needed to refine, apply, and test these theories as they apply to net-enablement.

Brad Wheeler (primary contact)
Department of Accounting & Information Systems
Kelley School of Business
Indiana University
1309 East Tenth Street
Indiana University
Bloomington, IN 47405
Tel: 812.855.3478
eFax 801.382.2206
bwheeler@indiana.edu

Shaker Zahra
Department of Management
J. Mack Robinson College of Business
Georgia State University
Atlanta GA 30303
Tel: 404. 651. 2894
Fax: 404.651.280
Szahra@gsu.edu
 
 

Peer-to-Peer (P2P) Computing

With this minitrack, we would like to focus on systems, processes, applications, and current issues of Peer-to-Peer (P2P) Computing, especially for Electronic Business. We will invite contributions dealing with File Sharing, Grid, Collaboration, Web Services, and Instant Messaging. Key issues and topics will be the analysis of potentials, challenges, recent developments, and research issues of P2P including incentives for fair sharing of resources in P2P networks, accountability, emerging standards, security and privacy, building trust through ratings and reputations, information system design considerations for digital rights management and content management, potential business impact and business models.

The minitrack is interdisciplinary in nature. We will invite contributions from a broad spectrum including information systems, computer science, economics and management in order to fully incorporate technical as well as economic aspects of P2P. We also invite practitioners who will enrich the discussions through their experiences with business applications of P2P.

The HICSS-36 minitrack on Peer-to-Peer (P2P) Computing will focus on but will not be limited to the following areas:

• Experience with real-world implementations
• Incentives for fair sharing of resources in Peer-to-Peer networks, coping with free-riders
• Performance issues in decentralized File Sharing networks; management of large-scale distributed data
• Currency and payment schemes within P2P networks
• Coping with uncertainty - availability of resources and content
• Achieving interoperability for business-to-business transactions in P2P environments – standards and protocols (XML, SOAP, WSDL, 
   UDDI)
• Metadata - describing the content, quality, condition and other appropriate characteristics of data
• Peer-to-Peer security - security models and practices
• Accountability and authentication in Peer-to-Peer networks
• Ensuring privacy in a Peer-to-Peer network
• Web of Trust  – Ratings and Reputation
• Applications of Peer-to-Peer in various domains, i.e. knowledge and content management
• Using Peer-to-Peer to foster industry collaboration and internal corporate decision making
• Finding out about things: search, discovery, and directories
• Instant Messaging: presence- and location-based services and identity management
• Commercial potential of Grid applications
• Web Services - how they are changing application-to-application communication, and how they are transforming businesses.    
   Contributions may analyze the key Web services standards, their adoption in industry, and some of the key emerging directions.
• Peer-to-Peer business models
• Economic analysis of Peer-to-Peer Electronic Business strategies
• Digital rights management
• Intelligent Agents in P2P Computing

Kai Fischbach (primary contact)
WHU, Otto Beisheim - Graduate School of Management
Chair of Electronic Business
Burgplatz 2
56179 Vallendar, Germany
Phone: ++49 (0)261 6509 - 234
Fax: ++49 (0)261 6509 - 239
E-Mail: kaif@whu.edu

Detlef Schoder
WHU, Otto Beisheim - Graduate School of Management
Chair of Electronic Business
Burgplatz 2
56179 Vallendar, Germany
Phone: ++49 (0)261 6509 - 230
Fax: ++49 (0)261 6509 - 239
E-Mail: schoder@whu.edu

 
 

Personalization Management Systems

This Minitrack includes all aspects of the personalization management systems life cycle, including technologies and development. This would include the conceptualization of personal management systems and their associated constructs, proposed designs and infrastructures, empirical validation of personalization models, and case studies illustrating personalization success and failures. Some key topics may include (1) building customer relationships, (2) gathering and analyzing transaction data, and (3) customer/employee education and learning systems.

TYPES OF PERSONALIZATION TECHNOLOGIES

Authors are invited to submit papers that address personalization management systems technologies not necessarily limited to the following:

• User-behavior tracking technologies
• Personalization database technologies
• Personalized user interface technologies
• Customer support technologies

The types of applications of these technologies may include the following:

• Customer-intimacy applications
• Organization applications
• Web site infrastructure applications

Some of the organization issues that may be addressed by papers submitted to this Minitrack could include:

• Quantifying the benefits with personalization management systems
• Information sources for personalization
• Organizational planning processes for customer personalization
• Development methodologies for building personalization management systems

Bruce A. Reinig
San Diego State University
Information and Decision Sciences
College of Business Administration
5500 Campanile Drive
San Diego CA 92182-8234
Tel: 619-594-3032
breinig@mail.sdsu.edu