HICSS-37

ORGANIZATIONAL SYSTEMS AND TECHNOLOGY TRACK

Chair: Hugh Watson
University of Georgia
Athens, Georgia 30602
Phone: (706) 542-3744
Fax: (706) 583-0037
Email: hwatson@uga.edu

Competitive Strategy, Economics & IS

This mini-track addresses issues at the crossroads of competitive strategy, economics, information systems and electronic commerce. We encourage authors to share new and interesting theoretical and methodological perspectives on topics that of interest to the academic and practitioner communities. We welcome work-in-progress that develops new theory in the context of case studies of emerging technologies, leading-edge organizations, and market and industry changes. To help set an agenda for future research in this area, the co-chairs will invite senior policymakers and executives, whose firms and industries play a defining role with IT and Internet technologies in the markets they serve. We give special consideration to research submissions when the author(s) commit to include an industry partner in their presentation. We also welcome research that reflects a range of current research methods.

Eric Clemons
Operations and Information Management
The Wharton School
University of Pennsylvania
Philadelphia, PA 19104-6366
Tel: (215) 898-7747
E-mail: clemons@wharton.upenn.edu

Rajiv M. Dewan
Computer and Information Systems
Simon Graduate School Business Administration
University of Rochester
Rochester, New York 14627
Tel: (716) 275-3827
E-mail: dewan@simon.rochester.edu

Robert J. Kauffman
Carlson School of Management
University of Minnesota
Minneapolis, MN 55455
Tel: (612) 624-8562
E-mail: rkauffman@csom.umn.edu

Creating Business Value through Business-IT Alignment, Shared Knowledge, Commitment and Accountability

IT-Business alignment and shared knowledge are important issues in both the scholarly and business debate on realizing the business value of IT. IT is now viewed as a primary part of the organization, rather than as a support function and is increasingly held accountable for their value contribution to the overall performance of the organization. What is often missed in this discussion is the responsibility of business units in insuring IT investment performance.

This mini-track addresses how IT and business units work together to achieve IT performance and investment value. We encourage a wide range of papers that build on the existing literature in this area or present novel approaches to realizing IT value through the IT-Business relationship. Central to this mini-track are explanations of how IT value is realized and measured.


Vernon J. Richardson (Primary Contact)
School of Business
University of Kansas
350B Summerfield Hall
Lawrence, KS 66045
Office: 785-864-7507
Fax: 785-864-5328
vrichardson@ku.edu

Kay M. Nelson
Fisher College of Business
The Ohio State University
2100 Neil Avenue
Columbus, OH 43210
Contact Phone (614) 292-7692
Contact FAX (614) 292-2118
nelson_k@cob.osu.edu

H. James Nelson
Fisher College of Business
The Ohio State University
2100 Neil Avenue
Columbus, OH 43210
nelson_j@cob.osu.edu

Deb Armstrong
University of Arkansas
Walton College of Business
204 Business Building
Fayetteville, AR 72701
darmstrong@walton.uark.edu

Data Warehousing & Business Intelligence

Data warehousing and business intelligence have become critical components of an organization’s enterprise architecture. This minitrack includes all aspects of data warehousing and business intelligence (BI), whether it be extracting, cleaning, and aggregating data from source systems; maintaining the data on appropriate data stores (e.g., relational, multi-dimensional databases); and accessing the data through various business intelligence applications. It also includes managerial and technical issues associated with data warehousing and BI. Authors are encouraged to submit papers that investigate current trends, such as real-time warehousing, collaborative BI, BI portals, mobile computing, performance management BI, and customer relationship management as well as results on more conventional applications, such as OLAP and executive information systems.

The minitrack will serve several general data warehousing areas: applications, process, and managerial and technical issues. Each area can address a number of categories, as listed below:

Ø Emerging Trends in Data Warehousing:
Ø Business Intelligence Applications:
Ø Data Warehousing Process
Ø Managerial and Technical Issues

For more information: http://gates.comm.virginia.edu/bhaley/HICSS.htm


Barbara H. Wixom (Please submit papers to)
McIntire School of Commerce
Monroe Hall
The University of Virginia
Charlottesville, VA 22903
Phone: (434) 924-8981
Fax: (434) 924-7074
bwixom@mindspring.com

Hugh J. Watson
Terry College of Business
The University of Georgia
Athens, GA 30602-6256
Phone: (706) 542-3744
hwatson@arches.uga.edu

Enterprise Systems Architecting: Theory, Practice & Challenges

Enterprise System Architecting is the process of developing an enterprise IT architecture. It focuses on a holistic and integrated view of the description of why, where, and who uses IT systems and how and what for they are used within an organization. Enterprise System Architecting develops the strategy and enables the decisions for designing, developing, and deploying IT systems to support the business operations as well as to assess, select, and integrate the technology into the organization’s infrastructure. Alignment between business and IT has remained one of the top three issues for CIOs and IS managers for several years as reported by CIO magazine.

Papers will be solicited in four areas – leading to possibly two or three papers per session:

Ø Architectural Frameworks and Theory
Ø Architecting Methodologies and Practices
Ø Tools and Techniques Supporting Architecting
Ø Survey and Case Studies

ERP / ERP II Systems Issues & Answers

Enterprise Resource Planning (ERP) systems are becoming mature infrastructure in many organizations. Many firms are looking beyond the internal business processes of their company and extending their information systems to include systems in other organizations. Linking these systems together is the objective of the emerging field of Enterprise Application Integration (EAI).

Topics of special interest include the following:

Ø Implementation issues and concerns
Ø Costs and Benefits of ERP/EAI technology/systems in organizations
Ø Support (on-going and initial start-up) issues
Ø Training and retention of qualified staff
Ø Upgrade and versioning issues
Ø Extending the ERP system beyond the organizational boundaries (ERP II)
Ø EAI methodologies and standards applied to ERP
Ø Tailoring ERP to meet diverse corporate needs.
Ø Barriers to Effective Deployment and Use of EAI technology
Ø Factors influencing EAI adoption
Ø EAI impact on organizations
Ø Benefit and cost management of integrated enterprise systems
Ø EAI case studies
Ø Measuring ERP and EAI performance

Gail Corbitt
College of Business, AMIS Dept.
California State University, Chico
Chico, CA 95929-0011
Phone 530-898-4822
gcorbitt@csuchico.edu

Marino Themistocleous
Brunel University, London UK
E-mail: Marinos.Themistocleous@brunel.ac.uk

Zahir Irani
Brunel University, London UK
E-mail: Zahir.Irani@brunel.ac.uk

IS in Global Business

We invite high-quality research papers concerned with the role of IS in global business. In previous years, the mini-track has attracted interdisciplinary research from a broad range of international scholars. Papers should have a significant international dimension. Papers should be theoretically informed, and ideally include empirical evidence of the findings.

To guide authors, we propose the following themes, but papers are not limited to these areas.

Ø Value chain (re-)configuration on a global scale.
Ø Demand oriented value chain systems.
Ø Collaborative Commerce (analyses of combinations of CSCW and Electronic Markets)
Ø IT induced Business Transformation
Ø ERP and electronic market projects.
Ø Trust and legal issues in international electronic commerce.
Ø International comparisons of e-government initiatives.

Pieter Ribbers (primary contact)
Tilburg University
PO Box 90153
5000 LE Tilburg, The Netherlands
Phone ++ 31.13.4662188
E-Mail: P.M.A.Ribbers@KUB.NL

Christopher P. Holland
Professor of Information Systems
Manchester Business School
Booth Street West
University of Manchester
Manchester M15 6PB
U.K.
Tel. +44 (0)161 275 6460
email. chris.holland@mbs.ac.uk

IT Governance and its Mechanisms

IT Governance is the organizational capacity exercised by the board, executive management and IT management to control the formulation and implementation of IT strategy and in this way ensuring the fusion of business and IT.

The main issues of this Minitrack are IT Governance frameworks/models and their supporting mechanisms including structures and processes. The Minitrack is interested in the practice of IT Governance structures such as IT strategy committees, IT steering committees, and other committees/task forces related to information technology. IT Governance processes of interest are: the balanced scorecard, strategic information systems planning, the COBIT framework, information economics, service level agreements, business/IT alignment maturity models,

Wim Van Grembergen
University of Antwerp (UFSIA)
Prinsstraat 13
2000 Antwerpen
Belgium
Tel: 32 (0) 3 275 50 19
Fax: 32 (0) 3 275 50 08
Mobile: 32 (0) 477 52 47 77
E-mail: wim.vangrembergen@ufsia.ac.be

Knowledge Management, Organizational Memory, and Organizational Learning
KM/OM/OL Cluster (4 minitracks):

During the past ten years, this mini-track has evolved into a key international forum for knowledge management, organizational learning and organizational memory researchers and practitioners. We encourage paper submissions from researchers and practitioners exploring aspects of this topic including how knowledge management can be operationalized using information technology, how knowledge can be managed in organizations, and how knowledge management and organizational memory relate to organizational learning.

For additional information or to submit abstracts, please contact cluster coordinators:

Murray Jennex
Information and Decision Science
San Diego State University
San Diego, CA
USA
(760) 966-0548
FAX : (760) 722-2668
e-mail : Murphjen@aol.com
e-mail : mjennex@mail.sdsu.edu

Dave Croasdell
Accounting, Information Systems and Business Law
Washington State University
Pullman, WA
USA
(509)335-7640
FAX: (509)335-4275
e-mail: dcroasdell@wsu.edu
http://www.cbe.wsu.edu/~croasdell/

*** KM/OM/OL Foundations - KM/OM Discovery to Representation***

Knowledge discovery methods increase transparency of knowledge in organizations and support users finding relevant knowledge. Techniques explored in this track could help to reveal the dynamics of a knowledge domain by utilizing a wide variety of techniques involving visual thinking, visual discovery, visual exploration, and visual analysis. This mini-track looks at the theoretical foundations of knowledge management, organizational memory, and organizational learning from Knowledge Discovery to Knowledge Representation.

Potential topics include:

Ø Definitions of knowledge, knowledge management, organizational memory, organizational memory

Ø Cognitive theories of knowledge management and organizational memory

Ø Relationships between knowledge, knowledge management, organizational memory, and organizational learning

Ø Basic theories associated with knowledge creation, knowledge management, organizational memory, and organizational learning

Ø Evaluation of knowledge discovery methods

Ø Exploring relationships among knowledge discovery knowledge

Ø Using semantic networks, topics maps, and other technologies to implement knowledge discovery methods

Ø Developing process and systems for visualization techniques

Ø Empirical studies of knowledge and information structures


Stefan Smolnik (Primary Contact) Business Computing 2 - Information Management & Office Systems Faculty of Business Administration, Business Computing & Economics University of Paderborn Warburger Str. 100 D-33098 Paderborn, Germany Tel.: +49-5251-603375 Fax: +49-5251-603399 Stefan.Smolnik@notes.upb.de Web: http://gcc.upb.de/StefanSmolnik Rich Orwig Washington State University-Vancouver 14204 NE Salmon Creek Ave Vancouver, WA 98686 360-546-9764 orwig@wsu.edu Leoni Warne Task Manager Enterprise Socio-Cultural and Learning Analysis Research Joint Systems Branch Defense Systems Analysis Division DSTO Fern Hill Park Department of Defense Canberra ACT 2600 Phone: +61 2-625-66219 Fax: +61 2-625-66233 leoni.warne@dsto.defence.gov.au

*** Knowledge Flows: Knowledge Transfer, Sharing
& Exchange in Organizations***

Knowledge flows occur between individuals, among groups of individuals, and between organizations. This mini-track focuses on examining the nature and role of knowledge flows (e.g., knowledge transfer and knowledge sharing) among entities. Technical, managerial, behavioral, organizational, and economic perspectives on knowledge flows are encouraged.

Potential topics include:

Ø Characterizing the nature of knowledge flows
Ø Design of information and communication systems that facilitate knowledge transfer and sharing
Ø Technical challenges and solutions in the development and implementation of systems that facilitate knowledge flows
Ø Managerial and organizational challenges and solutions in institutionalization and implementation of processes and activities that facilitate knowledge flows
Ø Intra- and inter-organizational processes for effective leverage of knowledge through knowledge transfer and sharing
Ø Enablers and inhibitors of knowledge sharing and knowledge transfer behaviors
Ø Effects of national, professional, and organizational cultures on knowledge transfer and knowledge sharing
Ø Knowledge transfer enables
Ø Knowledge acquisition and transfer processes

K.D. Joshi (Primary Contact) Todd 240B, School of AISBL College of Business and Economics Washington State University Pullman, WA 99164-4729, USA (509)-335-5722 joshi@wsu.edu Joe Brooks Western Conneticut State University P. O. Box 4601, Danbury, CT 06813-4601 203-746-2831 brooksj@wcsu.edu

*** Implementing KM/OM: Building and Recognizing
Knowledge Cultures and Other Issues***

Research into successful knowledge management and organizational learning implementation indicates that these initiatives necessitate a sound understanding of organizational culture and relationships, human social interactions, and communication. To create learning organization requires a cultural shift in both individuals and organizations. Before successful information systems can be implemented to support knowledge management and organizational learning in an organization, appropriate cultural foundations must be put in place. This may necessitate cultural change initiatives. This mini-track explores research into strategies and stories that relate to these cultural initiatives. In addition, the track will be used to explore the identifying the bodies of knowledge that define the current state of research in knowledge management, organizational memory, and organizational learning.

Potential topics include:
Ø Case studies of knowledge management and organizational memory systems
Ø Effectiveness of knowledge management/organizational memory systems
Ø Other issues affecting the design, construction, implementation, and use of knowledge management/organizational memory systems
Ø Knowledge management strategy

Murray Jennex (Primary Contact) Information and Decision Science San Diego State University 603 Seagaze Dr. #608 Oceanside, CA, 92054, USA (760) 966-0548 FAX: (760) 722-2668 Murphjen@aol.com Anne Massey Professor and Chair, Information Systems Department Kelley School of Business, Indiana University 1309 E. 10th Street BU576 Bloomington, IN 47405 tel: 812.855.3483; fax: 5.4985 amassey@indiana.edu Francois Therin Grenoble Ecole de Management B.P. 127 38003 Grenoble Cedex 01, FRANCE Tel: +33476706060 Fax:+33476706099 E-mail: therin@esc-grenoble.fr

*** KM/OM/OL Systems and Technologies***

This sub-mini-track looks at technical issues and tools for building and supporting knowledge management, organizational memory, and organizational learning systems.

Potential topics include:

Ø Tools and technologies for developing KM/OM/OL oriented systems

Ø Using the internet, digital documents, XML, and other technologies to implement knowledge management and organizational memory systems

Ø Issues related to the capture, storage, search, retrieval, and use of knowledge and organizational memory

Ø Development and use of taxonomies and ontologies

Ø Knowledge and topic maps

Ø Organizational issues impacting the design, construction, implementation, and use of knowledge management/organizational memory systems

Ø Development and implementation of knowledge networks

Dave Croasdell (Primary Contact)
Accounting, Information Systems and Business Law
Washington State University
Pullman, WA, USA
(509)335-7640
FAX: (509)335-4275
dcroasdell@wsu.edu

Timo Käkölä
Department of Computer Science and Information Systems
University of Jyväskylä
40014 Jyväskylä, Finland
mobile phone: +358 50 523 4165
fax: +358 14 260 3011
timokk@cc.jyu.fi

Charles Milligan
Manager of Advanced Technology
StorageTek
One StorageTek Drive
Louisville, CO 80028-2201
303-673-4937
Cell 720-560-5936
MilliCA@LOUISVILLE.STORTEK.COM

Outsourcing of Information Systems

Recently, a shift in IS managers' concerns has been observed. A few years ago their main questions were around the question: "Should we outsource?". Now, they are asking more and more "What should we outsource?" and "How should we outsource?". Different organizational forms are taking place and different outsourcing profiles can be observed. This year, we will add some new topics, including offshore outsourcing, which is becoming a key issue.

Topics include:

Ø The evolution of IS outsourcing

Ø Economics of outsourcing

Ø Organizational forms and alliances

Ø Value-creation from IT infrastructure outsourcing

Ø Business process outsourcing

Ø Offshore outsourcing

Ø Gaining value from outsourcing

Ø Contract management

Ø Impact evaluation

Ø IS skills and resourcing issues of outsourcing

Ø ERP systems

Ø ASP and applications outsourcing

Ø Business transformation through web services

Ø Benefits/risks frameworks

Ø The strategic positioning of outsourcing vendors


Benoit A. Aubert (Primary Contact)
Associate Professor,
HEC Montréal
3000 Chemin de la Cote-Ste-Catherine
Montréal, Canada, H3T 2A7
Tel: 514-340-7307
Fax:514-340-6132
Email : benoit.aubert@hec.ca

Wendy Currie
Center for Strategic Information Systems
Department of Information Systems and Computing
Brunel University
Uxbridge, Middlesex, UB8 3PH,
United Kingdom
Tel: +44 1895 203325 (direct line)
Fax: +44 1895 251686
Email: wendy.currie@brunel.ac.uk

Suzanne Rivard
Professor, HEC Montreal,
3000 Chemin de la Cote-Ste-Catherine
Montréal, Canada, H3T 2A7
Tel: 514-340-6493
Fax:514-340-6132
Email : suzanne.rivard@hec.ca

Project Management



Sue Newell [Primary Contact]
Bentley College
175 Forest Street
Adamian Graduate Center
Waltham, Massachusetts 02452-4705
(781) 891-2447
SNewell@bentley.edu

Jacky Swan
Warwick University
Warwick Business School,
Coventry, CV4 7AL, UK
+44 (0)2476 524271
E-mail: jacky.swan@wbs.ac.uk

Joseph Weiss
Bentley College
175 Forest Street
Adamian Graduate Center
Waltham, Massachusetts 02452-4705
(781) 891-24215
E-mail: joseph.weiss@bentley.edu

Research Methods & Applications

Organizational systems and new information technologies continue to affect organizations in a number of ways and have opened a myriad of methodological challenges for academics in particular as to how to understand the effect of these technologies on organizations and for practitioners in general attempting to meet organizational needs. Studies have emerged in the last few years that use a number of research approaches and investigate a number of issues but have yielded mixed results. In particular, the use of multi-disciplinary, multi-methodological approaches associated with an increased awareness of the organizational complexities related to information technologies are gaining momentum.

Topics include:
Ø Methodologies for researching organizational systems
Ø Experiences with particular research methods and approaches informing and guiding future research into organizational systems and technologies
Ø Formulating multi-disciplinary views/approaches and combining methodological approaches, tools and techniques in research into organizational systems
Ø Matching research methodologies to organizational systems that require investigation

Sajda Qureshi (Primary Contact)
Department of Information Systems and Quantitative Analysis
College of Information Science and Technology
University of Nebraska at Omaha
Omaha, NE 68182-0392
Email: squreshi@ist.unomaha.edu

Doug Vogel
Department of Information Systems
City University of Hong Kong
Tat Chee Avenue, Kowloon, Hong Kong
phone: +852-2788-7534 fax: +852-2788-8694
e-mail: isdoug@is.cityu.edu.hk

Gert-Jan de Vreede
Department of Information Systems and Quantitative Analysis
College of Information Science and Technology
University of Nebraska at Omaha
Omaha, NE 68182-0392
Delft University of Technology
Faculty of Technology, Policy and Management
P.O. Box 5015, 2600 GA Delft, The Netherlands
Email: gdevreede@mail.unomaha.edu

Social Issues in Organizations

This minitrack includes all aspects of social issues that are impacted by information technology affecting organizations and inter-organizational structures. This would include the conceptualization of specific social issues and their associated constructs, proposed designs and infrastructures, empirical validation of social models, and case studies illustrating socialization success and failures. Some key topics may include: (1) ethics, (2) culture, (3) relationships, (4) human interaction, (5) security, and (6) design.

The types of constructs that will be studied by this minitrack on social issues would include, but would not be limited to, the following:
- Confidence - Commitment - Flexibility
- Certainty - Satisfaction - Utilization
- Change - Support - Collaboration
- Cohesiveness - Participation - Consent

The types of studies that would be welcomed by this minitrack on social issues would include, but would not be limited to, the following:
Ø Conceptual modeling papers
Ø Architectural frameworks
Ø Case analyses
Ø Empirical studies
Ø Hypotheses testing
Ø Theoretical model building studies

Donald L. Amoroso (Primary Contact)
San Diego State University
Information and Decision Sciences
College of Business Administration
5500 Campanile Drive
San Diego, CA 92182-8234
Phone: 619-594-4397
Fax: 619-594-3675
amoroso@mail.sdsu.edu

Technology Management in Knowledge-Based Economy

This minitrack focuses on the impact of modern IT on regions, industrial districts, or clusters. In particular we focus on those regions with an exceptional economic growth. In the literature they are also called 'hot spots'. [Besides hot spots there are regions with an exceptional decline: blind spots].

In particular we also want to attract papers on the role of sme's in clusters. Dynamic patterns of innovations in regions with exceptional growth tend to be supported by innovative small enterprises involved in dynamic (in contrast to ‘static’) business networks (or value webs). Dynamic networks involve intense and temporary patterns of collaborative work, which are enabled by new ICTs, e.g. Computer Supported Collaborative Work (CSCW) applications, electronic markets.

The knowledge Management perception adopted, focuses on complex interactions and knowledge exchanges within and between clusters. This perspective may lead to an analysis of conditions that enhance the development and exchange of ideas, which are a prerequisite for innovation and economic growth.

Pieter Ribbers
Tilburg University
POB 90153, 5000 LE Tilburg, Netherlands
Tel: +31 12 466 2188
Fax: +31 113 466 3377
p.m.a.ribbers@kub.nl

Martin Smits
Tilburg University
POB 90153, 5000 LE Tilburg, Netherlands
Tel: +31 12 466 2188
Fax: +31 113 466 3377
m.t.smits@kub.nl

G. John van der Pijl (primary contact)
Erasmus University,
POB 1738, 3000 DR Rotterdam, Netherlands
tel. +31 (0)10 4081508
tel: +31 12 530 0151 (home)
fax.+31 (0)10 4089157
vanderpijl@few.eur.nl

Topics in Organizational Systems & Technology

Since many deserving papers do not fit well into any of the minitracks usually offered, the Topics in Organizational Systems and Technology minitrack was created to give a proper forum for such papers. The minitrack provides a forum for non-traditional, imaginative, and thought provoking research in any IT area. Contact Hugh Watson, Kelly Rainer, or Martin Richards.

Kelly Rainer (primary contact)
Department of Management
College of Business
Auburn University
Auburn, Alabama 36849
Phone: 334-844-6527
Fax: 334-844-5159
e-mail: rainer@business.auburn.edu