Wednesday is devoted to a series of tutorials and advanced seminars. Tutorials are cross-disciplinary in nature and are designed to give nonspecialists a brief overview of the subject matter. In contrast, advanced seminars are meant to be an in-depth survey for individuals who already have significant background in the topic area.
1. Parallel and Distributed Simulation of Discrete Event
Systems, Ferscha
2. Building Enterprise-Wide Client/Server Applications,
Helal
3. Tools and Techniques for Innovative Change...,
Amoroso, Lewis & Newton
4. Organizational Memory, Ackerman & Stein
5. Fundamental Principles of Current Issues in Computer
Architecture, Patt
8. Systems in Technology Transfer,Gibson & Kassicieh
9. Electronic Commerce on the Internet ..., Blanning
& King
10. Software Support for Business Process Modeling...,
Nunamaker & Vogel
11. ISO 9001 and the Capability Maturity Model for
Software, Paulk
12. Workshop on Technology Management, Lefebvre,
Mason, & Paradi
13. Strategic Thinking with Hyperknowledge Support,
Carlsson, Kokkonen, & alden
14. Electronic Support for Learning, Briggs
and Nunamaker
15. HICSS/PRIISM JOINT MINITRACK
SESSION 1: Parallel and Distributed
Simulation of Discrete Event Systems
9am - 4pm Alois Ferscha, University of Vienna, Austria Jade Room
Over the past few years, parallel and distributed simulation techniques have been consolidating as a potentially effective way to improve the execution time for discrete event simulation experiments of large and complex system models. The achievements attained in accelerating the simulation of the dynamic of complex discrete event systems using parallel or distributed multiprocessing environments will be comprehensively presented in this tutorial. While parallel discrete event simulation (DES) governs the evolution of the system over simulated time in an iterative SIMD way, distributed DES tries to spatially subregions by "logical processes" (LPs) usually assigned to different (physical) processing elements.
Dr. Alois Ferscha received the masters degree in Business Informatics (1984) and the Ph.D. degree (1990) from the University of Vienna, Austria. In 1986, he joined the Department of Statistics and Computer Science at the University of Vienna, where he is presently an assistant professor. He has been a lecturer in parallel processing and performance evaluation since 1988. His current research interests include time dynamic discrete event systems, Petri nets, distributed and massively parallel simulation protocols as well as performance modeling, analysis, prediction and visualization of parallel systems.
SESSION 2: Building Enterprise-Wide
Client/Server Applications
9am - 4pm Abdelsalam Helal, The University of Texas at Arlington Plumeria Room
This tutorial will provide an intermediate-level coverage of the latest available technology and developments in enterprise client/server computing. The course will introduce the client/server model and examine its various architectural approaches. Learn how to design and implement your first client/server toy system. Then learn how current enterprise-wide IS challenges benefit from the client/server approach. This includes achieving multi-database interoperability, accommodating heterogeneous platform processing, migrating legacy systems, increasing programmer productivity, and maintaining security and control over enterprise data systems. You will also learn about emerging interoperability standards like the object-oriented CORBA standard, the X/Open standards, and the SQL3 standard for object-oriented query processing. Audience: MIS managers, Application Development Managers, Application Project Managers, C or C++ Programmers, System Integrators, Independent Software Vendors.
Dr. Helal is an Assistant Professor at the University of Texas at Arlington. His research interests include the areas of distributed database systems, heterogeneous and multi-databases, operating systems, computer communication, and performance tuning. Dr. Helal is the Editor of the IEEE Technical Committee on Operating Systems and Application Environments Bulletin. He received his M.S. and Ph.D. degrees in Computer Science form Purdue University.
SESSION 3: Tools and Techniques
for Innovative Change in Organizations
9am - 4pm Donald Amoroso, University of Colorado at Colorado Springs Edward Lewis, Australian Defence Force Academy Charles Newton, Australian Defence Force Academy Pikake I Room Jointly sponsored by HICSS and the Pacific Research Institutefor Information Systems and Management
There is a need for research into the development of tools and techniques for introducing and managing innovating change in organizations. This field shows the merger of many important streams of research in information systems including (1) business process reengineering; (2) change management; (3) total quality management; and (4) strategic alignment and political issues. A major premise for conducting this research is the trend toward decoupling and non-interdependence of methodologies, techniques, and tools to support innovative changes in organizations.
The tutorial will cover an overview of tools and techniques and the use of tools and techniques for innovation change in organizations. The overview includes the context, research program opportunities, and overview of existing tools, and issues of innovative change. The use of tools and techniques will focus on case studies conducted and lessons learned and how to conduct a change project using PRIISM as the organization of study. The change project will be conducted in real-time using tools and techniques with the tutorial participants in order to suggest possible avenues for change. Recommendations will be twofold. First, how to conduct research programs in innovative change will be discussed. Second, using tools for innovative change in organizations will be demonstrated.
SESSION 4: Organizational Memory
9am - noon Mark S. Ackerman, University of California, Irvine 1pm - 4pm Eric Stein, University of Pennsylvania Pikake II Room
In this tutorial, we will examine three themes: 1) the connections among organizational memory, knowledge, and learning, emphasizing theoretical concerns; 2) the relationship between organizational memory requirements and information systems; and 3) particular organizational memory information systems. The major focus of the tutorial will be to encapsulate the current state of organizational memory theory, as well as detailing recent work in other disciplines. We will also provide short demonstrations of prototype and existing organizational memory systems. The half-day tutorial will be followed with an optional afternoon research workshop on organizational memory issues and themes.
Mark Ackerman is an Assistant Professor in Information and Computer Science at the University of California, Irvine. He received his Ph.D. in Information Technology from Massachusetts Institute of Technology. His major research areas organizational memory, computer-supported cooperative work (groupware), and information use.
Eric Stein is Assistant Professor of Management Science and Information Systems at the Pennsylvania State University. Dr. Stein's research focuses on human expertise and how organizations store and retrieve knowledge to support learning, decision-making and problem-solving; i.e., organizational memory. He received his Ph.D. in managerial science and systems in 1989 from The Wharton School of the University of Pennsylvania.
SESSION 5: Fundamental Principles
of Current Issues in Computer Architectures
9am - 4pm Yale N. Patt, University of Michigan, Ann Arbor Kukui Room
Repeating the format of the last three years, although probably not the same particular topics, we will again address today's hot issues and key ideas in computer architecture. The exact topics we cover will depend on the questions the attendees ask. THIS TUTORIAL IS ABSOLUTELY NOT INTENDED FOR THOSE WORKING IN THE FIELD OF COMPUTER ARCHITECTURE. Rather, it is for the information science (or computer) professional who knows little or nothing about RISC, Data Flow, RAID, Neural Nets, Massively parallel supercomputers, Superscalar, Speculative execution, Snoopy caches, VLIW, DAE, HPS, Alpha, P-6, Power-PC, DASH, NUMA, COMA, etc., but is willing to spend a day changing that. We will cover, in as much as one day allows, a fair piece of the above plus a lot of other stuff that is interesting but no directly vital to your current job. My intent will be not to rip through 400 slides in 7 hours. In fact, we will start with only blank slides - what goes on them depends on what questions get asked. We will attempt to examine the fundamental concepts, answer as many questions as people want to ask, and in whatever ways I can, try to explain the crux behind many of the current market offerings in computer architecture. Work in information science, decision science, computer science and computer engineering has become so specialized that it is pretty tough to keep up with anything tangential to one's own focused research area. This tutorial is one attempt to do something about that in a relaxed but not superficial way.
Yale N. Patt is Professor of Electrical Engineering and Computer Science at the University of Michigan, Ann Arbor, where he teaches computer architecture and directs the research of twelve Ph.D. students in high performance computer implementation. He is also developing, with support from Intel, AT&T/GIS, Digital Equipment Corporation, Hewlett-Packard, Motorola, and Tektronics, an experimental research laboratory for students to develop and measure the performance of real code executing on real systems. In addition he consults extensively in industry on problems related to implementing high performance computer systems.
Dr. Patt has published more than 100 articles in the computer science and engineering literature, has lectured at more than 50 universities, and regularly teaches on-site two-week courses on computer architecture and implementation to practicing engineers, and shorter courses on the implications of various advances in computer technology. Dr. Patt earned his BS degree from Northeastern University and the MS and Ph.D. from Stanford University, all in electrical engineering. He is the recipient of the 1995 IEEE Emanuel R. Piore Award. He is a Fellow of the IEEE.
SESSION 8: Systems in Technology
Transfer
9am - noon David V. Gibson, IC2 Institute, The University of Texas at Austin
Suleiman K. Kassicieh, University of New Mexico
Vanda Room
Effective technology transfer (TT) leading to successful commercial applications and process innovations is an increasingly important challenge for U.S. firms, federal laboratories, and research universities. A range of organizational, informational technology, and behavioral challenges impede getting technology (ideas and products) from the research lab to the marketplace in a cost effective and timely manner. The challenges are accentuated as R&D organizations attempt to move technologies across organizational boundaries where spatial and cultural distance impedes effective communication of confidential information about complex tasks involving high levels of competition, uncertainty, and risk.
This tutorial will present an overview of the inhibitors and facilitators to effective technology application. Examples will be given of TT from federal labs, research universities, and R&D consortia. Four levels of technology transfer will be discussed: quality R&D, acceptance, implementation, and application. Metrics for measuring performance and return on investment will be discussed.
David V. Gibson is a Senior Research Fellow, IC2 Institute, The University of Texas at Austin (UT). He received his Ph.D. from Stanford University in the areas of organizational behavior and communication theory. He is director of the Multi-disciplinary Technology Transfer Research Group at UT and Chair, College on Innovation Management and Entrepreneurship, INFORMS. His most recent book is "R&D Collaboration on Trial," Harvard Business School Press, 1994.
Suleiman K. "Sul" Kassicieh is Regents' Professor of Management of Technology and Management Information Systems and Co-director of the Management of Technology Program at the Anderson School of Management at the University of New Mexico. He has consulted with a number of national and international organizations such as Los Alamos and Sandia National Laboratories in areas such as systems for technology transfer mechanisms, environmental information systems, computer security and decision analysis. He is the special "Information Technology and Technology Transfer" issue editor for the IEEE Transactions on Engineering Management.
SESSION 9: Electronic Commerce
on the Internet and the Information Superhighway
9am - noon Robert W. Blanning, Vanderbilt University David R. King, Comshare, Inc. Ilima Room
The continuing exponential growth of the internet and the interest in the Information Superhighway concept at the highest levels of government suggest that these two topics be considered an important part of the system sciences. The purpose of this tutorial is to introduce system science professionals to the Internet and the Information Superhighway. The emphasis will be on information service providers - for example, the corporation that wishes to use the Internet (e.g. WAIS or WWW) to do market research, advertise its products or services, execute trades and perform after-sales service. Topics include a brief overview of the Internet, information services on the Internet, and electronic commerce on the Internet and its evolution on the Information Superhighway.
Robert W. Blanning is Professor of Management at the Owen Graduate School of Management at Vanderbilt University. He holds a B.S. in Physics from the Pennsylvania State University, an M.S. in Operations Research from the Case Institute of Technology, and a Ph.D. from the Wharton School of the University of Pennsylvania, specializing in operations research and management information systems. He was a member of the faculties of the Wharton School and of the Schools of Business at New York University, a nuclear engineer at the Knolls Atomic Power Laboratory of the General Electric Company, and a research analyst in the Corporate Operations Research Department of the Mobil Oil Corporation. He has published in such journals as Management Science, Communications of the ACM, Decision Support Systems and Naval Research Logistics Quarterly.
David R. King is a Senior Research Fellow at Comshare Inc., specializing in the design and development of advanced executive and managerial support software. His current research interests focus on the application of agent-based technologies to managerial and executive support and the use of the Internet for competitive intelligence. He has over 40 publications and is the coeditor with Bob Blanning of a recent IEEE Press publication "Artificial Intelligence in Organizational Design, Planning and Control."
SESSION 10: Software Support
for Business Process Modeling and Change
9am - noon Jay F. Nunamaker, University of Arizona Doug Vogel, University of Arizona Mauna Loa Room
Given the high rate of change in the world, organizations are under tremendous pressure to improve their effectiveness in order to survive. Business process reengineering (BPR) promotes a comprehensive and shared understanding of current processes and a vision. Software support for business process modeling and change enables BPR to proceed efficiently and effectively. By working in teams and integrating information across sessions and between groups, users attain results that are not only robust, but recognized and "owned" by the people ultimately responsible to implement change. This tutorial will consist of two major parts. First, we will describe and demonstrate how the benefits of business process reengineering can be achieved in a effective and efficient fashion through the combined application of methodology and information technology. Second, leading practitioners and academics in the field of business process reengineering will host a series of poster sessions to expose tutorial participants to a variety of focus topics spanning a broad range of issues.
Jay F. Nunamaker is Regents Professor of management information systems (MIS) and computer science at the University of Arizona, where he established the MIS department, served as chairman and department head for 18 years, and developed the BS, MS, and Ph.D. programs. He currently serves as director of the College of Business and Public Administration's Center for the Management of Information. He was recognized as the Anderson Consulting Professor of the Year for 1992/93. Nunamaker is known for innovative research related to group decision support systems analysis and design and strategic planning. He has published more than 200 papers and seven books dealing with these subjects and holds editorial positions on major journals. Nunamaker received the GroupWare Achievement Award in 1993; The Academy of Management award for best paper in 1992; and the best paper award from the Business Communication Society in 1993. Group Systems software, developed as a result of his research, received the best of show award in the decision support category in 1993 and the editor's choice award from PC Magazine in 1994. His work has appeared in Fortune, Business Week, The Wall Street Journal, The New York Times and the Los Angeles Times and in television coverage by BBC, CNN, and other networks. Nunamaker received his Ph.D. in operations research and systems engineering from Case Institute of Technology. He was associate professor of computer sciences and industrial administration at Purdue University prior to joining The University of Arizona's College of Business and Public Administration.
Douglas R. Vogel is an Associate Professor of Management Information Systems at the University of Arizona. He has been involved with computers and computer systems in various capacities for over 25 years. He received his M.S. in Computer Science from UCLA in 1972 and his Ph.D. in MIS from the University of Minnesota in 1986 where he was also research coordinator for the MIS Research Center. He has designed systems for Hughes Aircraft Company and consulted for small companies. Professor Vogel's research interests bridge the business and academic communities in addressing questions of the impact of management information systems on aspects of interpersonal communication, group problem solving, cooperative learning, and multi-cultural team productivity. His publications include 28 refereed articles in a broad spectrum of professional journals plus 16 other publications including 7 book chapters.
SESSION 11: ISO 9001 and the
Capability Maturity Model for Software
1pm - 4pm Mark C. Paulk, Carnegie Mellon University Vanda Room
This tutorial provides an overview of the Software Engineering Institute's capability maturity model for software (CMM) and ISO 9001, followed by a comparison of the two. The Capability Maturity Model for Software (CMM) describes the principles and practices underlying software process maturity and is intended to help software organizations improve the maturity of their software processes in terms of an evolutionary path from ad hoc, chaotic processes to mature, disciplined software processes. The ISO 9000 series of standards deals with quality systems that can be used for external quality assurance purposes. ISO 9000 is for use when conformance to specified requirements is to be assured by the supplier during several stages, which may include design, development, production, installation, and servicing. ISO 9000-3 provides guidelines for the application of ISO 9001 to the development, supply, and maintenance of software. The CMM and ISO 9001 are driven by similar concerns with quality and process management and intuitively are correlated. The questions are frequently asked, "What level in the CMM would an ISO 9000 compliant organization be at? Can a Level 2 (or 3) organization be considered compliant with ISO 9000? Should I base my software process improvement program on ISO 9000 documents: ISO 9001 and 9000-3.
Mark Paulk is a Senior Member of the Technical Staff at the Software Engineering Institute, Carnegie Mellon University, Pittsburgh, Pennsylvania. He has been with the SEI since September, 1987, and with the Capability Maturity Model project since its inception. Before moving to the SEI, Mark was a Senior Systems Analyst for Unisys Defense Systems (formerly System Development Corporation) at the Ballistic Missile Defense Advanced Research Center in Huntsville, Alabama. Mark received his master's degree from Vanderbilt University and his Bachelor's degree from the University of Alabama in Huntsville.
SESSION 12: Workshop on Technology
Management - Executives and Academics Focus on Critical Issues of Teaching
and Practice
1pm-4pm Louis A. Lefebvre, Ecole Polytechnique in Montreal, Canada
Robert M. Mason, Case Western Reserve University
Joseph C. Paradi, University of Toronto
Ilima Room
This tutorial and workshop is organized as three short presentations of critical technology management issues followed by discussions among the participants. Each of the three presents a different viewpoint: one is from the perspective of an executive, the other from the viewpoint of an academic from a management school, and the third from the viewpoint of an academic from an engineering school.
The issues to be covered include: how organizations can work with academia to capture the learning from successful (and not-so-successful experience; the pedagogy of technology management - from the business school and the engineering school perspectives; the popularity of current research topics and the value to be gained from a combination of empirical and conceptual research efforts.
Louis A. Lefebvre is Professor of Industrial Engineering at Ecole Polytechnique in Montreal, Canada. He has a Ph.D. in business administration, specializing in Management Information Systems, from the Hautes Etudes Commerciales (University of Montreal) and an MBA from the University of Ottawa. His research emphasizes the technology policy and practices of small manufacturing enterprises.
Robert M. Mason is Professor for the Practice of Technology Management at the Weather land School of Management, Case Western Reserve University, and Director of the Center for the Management of Science and Technology (CMOST). He has a Ph.D. in Industrial and Systems Engineering from Georgia Tech and an MS in Electrical Engineering from MIT. His research emphasizes the strategic application and implementation of technology and the organizational changes associated with these.
Joseph C. Paradi is Director of the Center for the Management of Technology and Entrepreneurship at the University of Toronto. He has a Ph.D. in Chemical Engineering. He has a long background in business, having founded and served as executive for Dataline, a highly successful information services firm.
SESSION 13: Strategic Thinking
With Hyperknowledge Support
1pm - 4pm Christer Carlsson, Abo Akademi University, Finland
Ossi Kokkonen, Metsa-Serla Oy, Finland
Pirkko Walden, Abo Akademi University, Finland
Puakenikeni I
Strategic thinking is a system of events and actions which form sustainable competitive advantages for a corporation, its divisions and its strategic business units (SBUs) in a planning period. A hyperknowledge support system forms a context in which concepts interact as such and in their elements, and through a synthesis will form new concepts.
In the tutorial we will show the principles of hyperknowledge technology and how a hyperknowledge support system is built and implemented. We will introduce the Woodstrat system, which is a hyperknowledge support system for strategic management and built around the actual business logic of two Finnish forest industry corporations. The system was built in close cooperation with the management teams of 15 SBU's in both corporations, which tested the system during the entire development process, that is, on a continuous basis. More than 60 SBU managers were involved in this process and their experience with the system was recorded and evaluated. They gradually accepted the system as their own, and it is now in regular use as a support system for strategic management. The results we have show that a management team works through their business more carefully, and the planning process is more productive and effective. We will demonstrate the system and report on actual user experience from strategic planning with a hyperknowledge support system.
Dr. Christer Carlsson is Professor of Management Science at Abo Akademi University in Finland and is the Director of the Institute of Advanced Management Systems Research. He serves on the editorial boards of several journals including the European Journal of Operations Research, Fuzzy Sets and Systems, Intelligent Systems in Finance, Accounting & Management. He has published more than 50 papers in a number of major journals and more than 100 other papers.
Mr. Ossi Kokkonen is a Senior Vice President in Metsa-Serla Oy, a major Finnish forest industry corporation. Ossi Kokkonen received his MSc. (Eng) from the Helsinki University of Technology and has more than thirty years experience in both the pulp, paper and mechanical forest industry. As a member of the Operative Management Board of Metsa-Serla he has been deeply involved in its strategic management and was one of the driving forces in the Woodstrat project.
Dr. Pirkko Walden is a Research Fellow of the Institute for Advanced Management Systems Research and has been one of the researchers in charge of the Woodstrat project. She has published 2 books and more than 20 papers in journals.
SESSION 14: Electronic Support
for Learning
1pm - 4pm Robert O. Briggs , University of Arizona Jay F. Nunamaker, University of Arizona Mauna Loa Room
The technology and methodology to be demonstrated in the tutorial was designed to reestablish a sense of responsibility in students. As knowledge increases exponentially and resources available for education dwindle, students find themselves less and less prepared for problem-solving in the real world. Many technologies now offer the potential to break out of the old lecture-homework-quiz learning paradigm. Technology for learning has moved beyond the automation of drill-and-kill. Group support systems, computer conferencing, multimedia information bases, and other technologies now appear in, or even replace classrooms around the world, often with stunning results. First, we will examine the nature of learning and the potential role of technology for fundamentally changing the learning environment. We will discuss how technology changes the role of the instructor from content-delivery-medium to mentor and guide. We will also examine changes in pedagogy accompanying new learning technology. Second, leading practitioners and academics in the field of electronic support for will host poster sessions exploring a variety of topics. One project involving sixth graders from a Washington, D.C. neighborhood school will be featured. The system provides a computer workstation for each student, and they all "talk at once" by typing their ideas into the system. The system supports organization and use of the ideas through activities like brainstorming, idea organization, voting, shared outlining, alternative evaluation, and shared writing.
Robert O. Briggs investigates the use of technology to improve group productivity as a Research Fellow in the Center for the Management of Information at the University of Arizona. His work includes theoretical modeling of group productivity to support the design, development, use and evaluation of new technologies as well as laboratory and field testing of technologies developed at the Center. His most recent work examines the use of Group Support Systems in the classroom to support cross-disciplinary problem-based learning. Briggs holds a Ph.D. in Information Systems from the University of Arizona. He received his MBA and B.S. in Information Systems, and a B.S. in Art History from San Diego State University.
The HICSS minitrack on Information Systems in Global Business is jointly sponsored by the Pacific Research Institute for Information Systems and Management. It was held on Wednesday, which is the second day of the PRIISM conference. See program listing for sessions OST 20, 21 and 22.
HICSS-29 HOMEPAGE
HICSS HOMEPAGE