Internet and the Digital Economy Track

Track Chair

David R. King
Comshare
555 Briarwood Circle
Ann Arbor, Michigan 48108
Tel: 313-994-6132, Fax: 313-994-5895
Email: dave@comshare.com
 

Alan Dennis
Department of Management Information Systems
University of Georgia
Athens, Georgia 30602
Tel: 706-542-3902, Fax: 706-583-0037
Email: adennis@uga.edu

Business to Business E-Commerce

Topics:

• The use of new technologies to support inter-organizational business transactions, management issues and technical requirements from the perspectives of buyers, sellers, and intermediaries
• Decision support systems for Internet-based procurement, selling, and supply chain management
• Innovative methods and technologies of inventory control and management, workflow design, and benchmarking processes
• Flexibility vs. automation, achieving product variety without complexity in the factory
• Coping with uncertainty, Internet-based optimization methods and tools
• Economic analysis of Business-to-Business Electronic Commerce strategies
• Outsourcing vs. insourcing, reconsidering make or buy-decisions
• Supply chain coordination, impact of new technologies on architectures, business network design, and strategic alliances
• Economic and organizational impacts of emerging technologies on buying and selling processes and supply chains
• The use of new technologies to facilitate negotiations and auctions
• Integration of innovative supply chain management and purchasing systems with ERP systems
• Business system design and analysis for Business-to-Business Electronic Commerce
• Internet-based payment in business-to-business settings
• Economic and legal issues in Internet-based supply chains and Economic and legal issues in Internet-based supply chains and business-to-business electronic commerce systems
• Electronic commerce architectures to support supply chain management and business-to-business procurement
• Impact of emerging standards (XML, OBI, etc.) on supply chain management and business-to-business transactions

Minitrack Chairs

Communities in the Digital Economy: Concepts, Models and Platforms

We call for papers that address communities, their platforms and community-related business models as critical success factors in the digital economy. We encourage in particular submissions on the relation, interplay or symbiosis between communities and platforms. Possible topics include, but are not limited to:

• Community-related business models, best practices and lessons learned.
• Case studies and topologies of Online Communities.
• Formal or semi-formal models of communities and their platforms: Conceptual frameworks, Organizational models, Cognitive models, Belief, Desire and Intention (BDI) models, Multi-agent systems, Formalizations, as, e.g., logical models.

Minitrack Chairs

E-Commerce Customer Relationship Managment

Description: Electronic Commerce (eCommerce), is a significant, pervasive issue for businesses and customers. eCommerce can be thought of as being comprised of two relationship types: those between enterprises and customers; and those between and among enterprises. It is the former this minitrack addresses. In a nutshell eCommerce Customer Relations Management (eCCRM) involves attracting and keeping "Economically Valuable" customers and repelling and eliminating "Economically Invaluable" ones. A special issue of the International Journal of Electronic Commerce (IJEC), scheduled for late 2001, will be based on Best Papers from this minitrack.

There are five major non-mutually-exclusive topics within this minitrack:

• eCCRM within Markets;
• eCCRM within Business Models;
• Knowledge Management for
• eCCRM;
• eCCRM Technological Issues and eCCRM Human Issues.

Each of these major topics is comprised of a number of minor ones, due to the complexity and richness of eCommerce Customer Relations Management issues that need to researched. I propose this minitrack to focus the study of eCCRM at HICSS in these major areas.

The minitrack will focus but not be limited to the following areas:

eCCRM within Markets

• Market Development and Structure
• Market Management

Market Governmental Regulation

Market Cooperative Norms and Netiquette

eCCRM within Business Models

• Business Model Development
• Virtual Communities
• Knowledge Management for eCCRM
• Customer Profiles, Knowledge Elicitation and Creation
• Knowledge Analysis and Enhancement
• Knowledge Representation and Specification

eCCRM Technological Issues

• Ease of Use and usability
• Application of IS theories and Models to eCommerce Applications
• New Devices and Channels

eCCRM Human Issues

• Customer Commitment to Relationships
• Customer Trust and Confidence
• Customer Privacy
• Customer Satisfaction
• Customer Value-added Measurement
• Customer Interactions
• Cyber-intermediation

Minitrack Chairs

E-Commerce in the Finance Industry

Description: This mini track serves as a forum for the presentation and discussion of challenges, threats, and opportunities of the financial industry in the Digital Economy. It addresses state-of-the-art analysis as well as the discussion and development of new concepts and models in order to prepare the industry for the Digital Economy in an international context covering all sectors of the industry like retail-, investment-, private-banking, brokerage, and insurance services.

Topics: Possible Topics may include the following:

• Challenges, threats, and opportunities for the financial industry in the Digital Economy
• The financial industry as part of the Digital Economy
• New business models for the financial industry
• Changing industry structures in the financial services sector
• Value Web vs. high integrated financial service providerBanks as virtual organizations
• Traditional and new competitors in the financial industry
• Changing inter-organizational business processes in financial service companies
• New products and services in the financial service industry and their challenges for future business models
• The role of financial services within E-business processes
• Financial services as generic market services in the financial industry
• The current and future development of the financial industry in different countries
• The role of customer focus and customer relationships in the financial industry
• Business communities and their relevance for the financial industry
• (De-) Regulation and its impact for the development of the financial industry
• Online vs. brick-and-mortar banking
• Case studies / best practice
• Lessons learned from recent developments

Minitrack Chairs

E-Commerce Systems Development Methodologies

Internet and electronic commerce are two of the most profound events of the last ten years. With cyber-sales expecting to double every year, many companies are investing huge amounts of money into development of their web stores. Developing web-based applications, which are safe for business, though critical to the long-term competitiveness of most organizations, are hindered by the lack of information modeling methods and methodologies engineered to support the development of web enabled applications. We seek research papers, case studies and practitioner reports relating to modeling methods and methodologies that tackle the special issues of electronic commerce systems. Of special interest are conceptual and empirical papers analyzing the"fit" of methods such UML to EC projects and reports of new methodical approaches into development of web enabled transaction systems. Also of interest are extensions to the textbook methods to cover requirements of EC development

Topics: Relevant topics for this minitrack include (but not limited to):

• Information Modeling for EC
• Software Engineering
• Business Process Re-engineering
• Electronic Commerce Systems Development Tools and Methods
• Object-Orientation
• Requirements Engineering for EC
• Method Engineering
• Component Based Modeling
• Client/Server Computing

Minitrack Chairs

Economics and E-Commerce (Cross-listed with Organizational Systems and Technology)

Description: This minitrack is intended to address issues in e-commerce from the perspective of economic analysis, through case studies, empirical investigations, analytical models, and experimental and simulation research designs. We hope to bring together the academic and practitioner communities to exchange insights and perspectives on the rapidly changing world of e-commerce and e-business.  We will make a special effort to include senior policymaking executives, whose firms and industries are on the leading edge of electronic commerce, so as to frame the key issues that are represented by accepted minitrack papers.

We encourage submission of manuscripts in a number of areas of e-comerce such as the following:

• adoption and use of the Internet by individuals, families, organizations and marketplace
• the emergence of new Internet-based channels for the distribution of goods and services
• payoffs from investments in electronic commerce technologies and the economic value of websites
• the economics of Internet search in product markets
• electronic markets and auctions on the Internet
• macroeconomic aspects of the Internet economy
• intermediation, dis-intermediation and re-intermediation
• pricing of physical and digital goods and services via the Internet
• digital convergence and the emerging information industry
• impacts of regulation and taxation of the Internet economy

Please submit proposals and papers as Microsoft Word .doc files or in Adobe Acrobat .pdf format via email to the minitrack chairs.

Minitrack Chairs

Robert J. Kauffman Carlson School of Management  University of Minnesota  Minneapolis, MN  55455  Tel: 612-624-8562  rkauffman@csom.umn.edu

Yuming Wang College of Business Administration  California State University, Long Beach  Long Beach, CA   90840  Tel: 562-985-2276  ymwang@csulb.edu

Infrastructure for E-Business on the Internet

Minitrack Chairs

Internet and Workflow

Description: Workflow automation is emerging as a major application in industry because of the continued need to reduce costs, speed cycle times, and provide flexible service. The rapid deployment and application of Internet technologies facilitates the trend towards increased automation both internally and in electronic commerce applications. The objective of this mini-track is to explore a range of questions concerning the development and application of workflow technologies.

Topics: Appropriate topics for the minitrack include, but are not limited to the following:

• Workflow system development and management using Internet and Intranet technologies.
• Design theory for intra- and inter-organizational workflow management systems.
• Development and comparison of alternative workflow management system architectures.
• System integration of workflow management systems with other technologies, such as email, decision support systems, groupware, EDI, electronic commerce, and so on.
• Business process reengineering issues concerning the evolvement of workflow systems.
• Knowledge management (or organizational memory) in the context of workflow automation.
• Workflow modeling methodologies and languages.
• Economic models or frameworks for the study of WFMS in an organizational or inter-organizational context.
• Case studies and empirical research on implementation issues and/or the effectiveness of WFMS in practice.

Minitrack Chairs

Managing Information on the Web

Description: The proliferation of Internet and World Wide Web has created many technical and managerial opportunities and challenges for researchers and managers. In the Internet era, the increased information complexity and diversity as well as the uncontrolled information growth call for better information technologies for information identification, organization, analysis, dissemination, maintenance and quality assurance. On the other hand, large amount of information available on the web not only facilitate organizational decision making, but also empower the development of advanced applications such as knowledge management and environmental scanning on the Internet. The strategic potentials of web information need to be explored. Finally, web information may have impacts on the way information is managed within organizations and on the rise of new information-based organizations. Therefore, impacts of web information on competition, organizations, and market structures deserve further research studies.

The objective of this minitrack is to provide a forum for researchers to disseminate and exchange ideas on technical and managerial aspects of managing information on the Internet. The minitrack will solicit papers on, but not limited to, the following topics:

• Knowledge-supported web information management
• Integration of web and non-web information
• Web warehousing
• Knowledge management on the Internet
• Environmental scanning on the Internet
• Knowledge discovery and data mining on the Internet
• Strategic applications of web information>
• Impact of web information on competition, organizations, and market structures
• Managerial issues of managing web information

Minitrack Chairs

Chih-Ping Wei Department of Information Management  College of Management  National Sun Yat-Sen University  Kaohsiung, Taiwan, R.O.C.  Tel: +886-7-525-2000 ext 4729  Fax: +886-7-525-4799  cwei@mis.nsysu.edu.tw

Marketing and E-Commerce

Description: The purpose of this minitrack is to discuss research in the area of marketing in electronic commerce. The Internet and the World Wide Web present some unique challenges to both established and new companies who want to market and promote their products and services through the electronic medium.

Topics: Topics of special interest include, but are not limited to:

• Direct marketing on the WWW
• Methods and tools for market research on the WWW
• Brand issues in E-Commerce
• Consumer Behavior and the design of consumer experiences in E-Commerce
• Business-to-business marketing in E-Commerce

Minitrack Chairs

Virtual and Knowledge-based Organization

Mnitrack Chairs

Web Engineering

Description: The growth of the World Wide Web is having phenomenal impact on business, commerce, industry, finance, education, government, entertainment, and other sectors. The extent of its use is changing our personal and working lives. The Web's anticipated scope as an environment for knowledge exchange has changed dramatically. Many applications and systems are being migrated to the Web, and a whole range of new applications is emerging in the Web environment.

Without major modifications to its primary mechanisms, the Web has turned into a platform for distributed applications. The originally simple and well-defined document-oriented implementation model of the Web hinders today's Web application development. Nevertheless, the development of Web applications is still mostly ad hoc, generally lacks disciplined and systematic approaches, and neglects using approaches to Hypermedia concepts and manageable structures of the information space.

The application of Software Engineering practice to development for the Web, which is also referred to as Web Engineering, and especially the systematic reuse of artifacts for evolution of Web applications is a main goal to achieve. In order to ensure integrity and quality of Web applications, and to facilitate more cost-effective design, implementation, maintenance respectively evolution, and federation of such Web applications, rigorous approaches for Web Engineering are required.

Topics: Topics of special interest include, but are not limited to:

• Design Models & Methods
• Software Development Processes
• Frameworks & Architectures
• Web Pattern & Pattern Mining
• Reuse, Integration, and Federation Techniques
• OO Technology, Component-based Software Engineering

Further, an active discussion with focus on Web Engineering and its influence on other communities is anticipated by also inviting papers on inter-disciplined topics

Mnitrack Chairs