TUTORIAL 1: FULL-DAY

User Interface Design for Work, Home, and Mobile Products
Aaron Marcus, President
Aaron Marcus and Associates, Inc.

This tutorial is for beginning to intermediate user interface designers. Skillful visual design for user interfaces for products used at work, at home, and in transit, for both B2C and B2B users of electronic commerce and performance tools, is crucial to the success of innovative computer-based products. Effective organization and communication of knowledge is especially true for the applications of finance, health, and travel, and as computers become absorbed into consumer products intended for diverse, international user communities.

Presented by a pioneer of graphic design for computer graphics and a leader in the field of user-interface design, electronic document design, and knowledge visualization, this tutorial will give researchers and developers valuable insight into key development issues and show how to achieve effective visual communication. The tutorial will introduce terminology, principles, guidelines, and heuristics for using information-oriented, systematic visual design of user interfaces, in particular for the design of metaphors, mental models, navigation schema, interaction, and appearance. Many current window managers and user-interface design tools do not provide sufficient functions or guidance for these topics.

Aaron Marcus is an internationally recognized authority on user interface, multimedia, and document design. His special interests include metaphor design and information visualization. He was one of the world's first professional designers of computer graphics displays at AT&T Bell Labs, 1967. Since 1980, he has given tutorials on the above subjects to more than 3,000 people at SIGCHI, SIGGRAPH, UPA, and HFES conferences in addition to satellite and on-site tutorials at major corporations (such as AT&T, Motorola, and Hewlett-Packard), and conferences in the USA, Australia, Canada, Europe, Israel, Singapore, Korea, South Africa, and Japan. In particular, earlier versions of this tutorial were presented successfully at HICSS, 1988-92 and 1998-99, and at SIGGRAPH for six consecutive years, 1992-1997.

Contact: Aaron@AMandA.com

TUTORIAL 2: FULL-DAY

Wireless Technologies and Standards (Morning Session)
Mobile Commerce and Wireless Networks (Afternoon Session)
Upkar Varshney
Georgia State University

The purpose of this tutorial is to present and discuss various issues in wireless and mobile networks both from technologies and business application point of views. In the first part, we will discuss emerging wireless technologies, wireless middleware, fixed vs. mobile wireless systems, and satellite-based wireless systems. We will also discuss cellular, PCS and 3G standards in the US and Europe and the future of wireless networks in terms of more challenging services, higher bandwidth, more users, more dependence, and mature technologies.

In the second part, we will examine how new m-commerce applications can be designed and supported by wireless and mobile networks and mobile middleware. We will discuss many new classes of applications, a proposed mobile commerce framework, requirements, adoption issues, and new opportunities. We will also discuss guidelines for developers of mobile commerce applications. A case study of an available product will also be presented to show how it fits in the overall framework of mobile commerce.

Upkar Varshney is on the Computer Information Systems faculty of Georgia State University, Atlanta. He received a Bachelor of Engineering in Electrical Engineering with Honors from University of Roorkee and an MS in Computer Science and Ph.D. in Telecommunications & Networking from the University of Missouri-Kansas City. Before joining GSU, he worked as Research Associate at Center for Telecomputing Research (funded by Sprint, NorTel, BNR, MCI and State of Missouri) and was on the faculty of Washburn University, Kansas. His research and teaching interests include mobile and wireless networking and mobile-commerce. Professor Varshney has written over 35 papers in networking and applications related topics. His papers have appeared or are forthcoming in Communications of the ACM, Simulation, Journal of Multimedia Tools and Applications, IEEE Computer, Communications of the AIS, and at many major international conferences of IEEE. His paper on Mobile Internet was a best paper nomination in the HICSS-31 Internet and Digital Economy track.

Contact: uvarshney@gsu.edu

TUTORIAL 3: HALF-DAY MORNING

Advanced Infrastructure for Electronic Business on the Internet
Veljko Milutinovic
IFACT, University of Belgrade

This tutorial covers the state-of-the art research, with emphasis on developments of importance during the past year. Attendees will be better prepared to follow new developments at upcoming major conferences and in industry. Each example presented will be preceded by a detailed explanation of the background information, so this tutorial will be easy to follow. All this is presented in the contexts of workflow and collaboration. Contents include:

• Introduction to Electronic Business on the Internet (EBI).
• Techno-economical and technological issues.
• Electronic commerce infrastructure, electronic collaboration, workflow, and multimedia engineering.
• Special attention is devoted to the hottest research and development problems needed to solve the major bottlenecks of EBI.
• In the computer science domain, issues that will receive special focus include intelligent search and proxy caching of interest for efficient data retrieval.

Contact: vm@etf.bg.ac.yu

TUTORIAL 4: HALF-DAY AFTERNOON

Engineering Web Enabled Systems
Nikola Serbedzija
GMD

The goal of this tutorial is to explain principles of Web-enabled systems and provide basic understanding of software concepts, techniques and architectures needed for integrating new or existing applications into Web-based distributed framework. The tutorial addresses a number of issues related to Web enabling technology like client/server model, basic Web principles (http server properties, protocols, HTML-to-JavaScript and Java integration), dynamic collaboration, code migration, Java's advanced networking features and multi-tier middleware architectures. Each concept will be illustrated with concrete examples, gradually constructing a case study that shows how to implement Web enabled application. A number of demonstrations will be shown to illustrate distribute active and dynamic features of Web-enabled systems.

Nikola Serbedzija is a visiting professor at the University of Technology, Sydney. His major research interest is the design of parallel and distributed systems for dedicated use in different application domains. He is the principal designer of the GoWeb system, an active middleware for enabling computing resources for the use within WWW. He has lectured on Web-based techniques at the School of Computing, UTS and Technical University Berlin, and he held a number of tutorials and special seminars on the Web-related systems.

Contact: nikola@socs.uts.edu.au

TUTORIAL 5: HALF-DAY MORNING

Collaborative Tools, Processes & Methods to Support Software Engineering
Jay F. Nunamaker, University of Arizona
Douglas L. Dean, Brigham Young University
James D. Lee, University of Arizona

Researchers at the University of Arizona have worked for the past several years to create collaborative groupware tools, processes, procedures and facilitation techniques that will enable groups of end-users to participate effectively in different phases of the software engineering process. This research has resulted in a methodology, the Collaborative Software Engineering Methodology (CSEM), that combines general purpose group support systems tools with advanced collaborative modeling tools with the best elements of systematic re-use, data integration, and rapid prototyping methods in order to produce integrated and interoperable systems. We will present a survey of tools developed at universities and industry to address the software development process. Many of these tools were developed to support the specialized needs of software requirements and software engineering activities. We will present the lessons learned using these tools and methods for collaboration, as well as an overview of the methods, issues and challenges related to systems building and a demonstration of the tools developed to support all of its phases.

is assistant professor at Brigham Young University. He was a research scientist, facilitator, and consultant at the Center for Management Information (CMI) at the University of Arizona from 1995-1999, after receiving his Ph.D. in MIS from the University of Arizona in 1995. His expertise includes collaborative support of modeling, business process improvement, and information systems requirements collection.

James D. Lee is associate director and research scientist, consultant, and facilitator for CMI at the University of Arizona. He received his Ph.D. in MIS from the University of Arizona in 1995. Dr. Lee's expertise includes electronic meeting support for activity/data modeling, BPR, systems analysis and design, and activity-based costing. He has developed software prototypes to support collaborative activity and data modeling.

Jay F. Nunamaker is Regents and Soldwedel Professor of MIS and Computer Science, and Director of the Center for the Management of Information at the University of Arizona. Dr. Nunamaker's research interests include collaborative systems and computer-aided support of systems analysis and design.

Contact: nunamaker@cmi.arizona.edu, doug_dean@byu.edu, jlee@cmi.arizona.edu

TUTORIAL 6: HALF-DAY AFTERNOON

Technology Supported Learning
Jay F. Nunamaker and Robert O. Briggs
University of Arizona

This tutorial will focus on the process of creating a technology-supported learning infrastructure within an organization. Technology for learning takes many forms, ranging from one-way video broadcasts to web-based tutorials to computer-based instruction to fully-interactive on-line virtual learning environments with two way audio-video, 3D virtual spaces, shared digital objects, and a host of collaborative services. When deployed appropriately, technology can enhance and speed the learning process.

Even the simplest technologies can provide people with rich, engaging experiences that provide meaningful contexts within which learners can frame their learning. However, technology alone is not sufficient. An organization may only become self-sustaining with learning technology by dealing directly with a host of economic, social, political, economic, and cognitive issues. In this tutorial you will hear first-hand about these issues from people who are energetically engaged in creating large-scale technology-supported learning infrastructures. You'll hear the war stories, the victories, the heartbreaking failures. They will discuss lessons learned the hard way, best practices, and guidelines. They will also explore the unanswered research questions that still must be addressed by the technology-supported learning academic community.

Jay F. Nunamaker is Regents and Soldwedel Professor of MIS and Computer science, and Director of the Center for the Management of Information at the University of Arizona. Dr. Nunamaker's research interests include collaborative systems and computer-aided support of systems analysis and design.

Robert O. Briggs is a product manager of GroupSystems.com. He investigates the use of technology to improve group productivity as a Research Fellow in the Center for the Management of Information at the University of Arizona. His work includes theoretical modeling of group productivity to support the design, development, use and evaluation of new technologies developed at the Center. Recent work examines the use of Group Support Systems in the classroom to support cross-disciplinary problem-based learning. Dr. Briggs holds a Ph.D. in information systems from the University of Arizona, and received his MBA and BS information systems, as well as a BS in art history from San Diego State University.

Contact: nunamaker@cmi.arizona.edu, bbriggs@groupsystems.com

WORKSHOP 7: HALF-DAY MORNING

Persistent Conversation
Tom Erikson, IBM T.J. Watson Research Center
Susan Herring, University of Texas at Arlington

This workshop is a precursor to the Persistent Conversation minitrack; as such, it is primarily intended for minitrack authors, although other participants are welcome provided they are willing to prepare for it as described below. The workshop will set the stage for a dialogue between researchers and designers that will continue during the minitrack. The minitrack co-chairs will select in advance a publicly accessible CMC site, which each author will be asked to analyze, critique, redesign, or otherwise examine using their disciplinary tools and techniques before the workshop convene. We will include presentations and discussions of the participants' examinations of the site and its content. After October 1 see: http://www.pliant.org/personal/Tom_Erickson/HICSS34pc.html

Thomas Erickson is a Research Staff Member and an interaction designer and researcher at IBM's T. J. Watson Research Center in New York. He is interested in understanding how large groups of people interact via networks, and in designing systems that support deep, productive, coherent, network-mediated conversation.

Susan Herring is a researcher into computer-mediated communication and an Associate Professor of Linguistics at the University of Texas at Arlington. Her research applies language-focused methods of analysis to digital conversations in order to identify their recurrent properties and social consequences. She is the editor of Computer-Mediated Communication: Linguistic, Social and Cross-Cultural Perspectives (Benjamins, 1996) and Computer-Mediated Conversation (Oxford, forthcoming).

Contact: snowfall@acm.org, susan@ling.uta.edu

WORKSHOP 8: HALF-DAY AFTERNOON

Mind Mapping: Content Capture and Analysis
Linda Dembo, Mark Hale
St. Matthew's Episcopal Day School

The goals of this workshop will be:

• To examine how mind mapping technology can be used to record conversation
• To examine how the recording of the conversation, as well as the conversation itself, can develop critical thinking skills (using Bloom's Taxonomy)
• To use a thought-provoking topic relevant to conference participants: Hate Mail on the Internet

We will consider the relevance of this topic to the Digital Documents Track thusly - Use of digital document technology as a content capture tool, use of digital documents to learn through reasoning, and use of digital documents in persistent conversations. The schedule will be divided into the introduction to mind mapping and Inspiration (30 minutes), conversation on Hate mail on the Internet (60 minutes), and reflection on critical thinking (60 minutes).

Mark Hale has been an independent school administrator and teacher for the past 24 years, and is currently Head of School at St. Matthew's Episcopal in San Mateo, California. His teaching experience ranges from elementary school through high school, and covers a broad range of subjects from math to drama and English. He was co-author (with Linda Dembo and Robert Briggs) of a HICSS-33 paper on digital documents in K-12 learning communities. Dr. Hale's leadership experiences include running three different independent schools, serving on school boards and leading workshops on school culture and systems. He is currently the western representative on the board of the national Elementary School Heads Association and holds B.A., B.S. and M. Ed. degrees from the University of Washington.

Linda Glen Dembo is a middle school educator and curriculum designer in Palo Alto. She is an educational consulting for schools and cooperations with research focus on the interplay of digital technology, learning and the culture of schools.

Contact: lindagd@pacbell.net, halem@stmatthewswonline.org

TUTORIAL 9: HALF-DAY MORNING

Workflow Automation in the New Economy
Edward Stohr, New York University
Michael zur Meuhlen, University of Muenster
Leon Zhao, University of Arizona

This half-day tutorial provides an overview of workflow applications in electronic commerce. We provide an overview of recent developments in both B2B and B2C applications of workflow management systems (WFMS). In addition, we demonstrate a state-of-the-art WFMS, cover developing standards, discuss issues arising from practice, and provide directions for future research.

Edward A. Stohr holds a Bachelor of Civil Engineering degree from Melbourne University, Australia, and M.B.A. and Ph.D. degrees in Information Science from the University of California, Berkeley. He is currently on the faculty of the Stern School of Business, New York University. For the period 1984-95 he served as Chairman of the Information Systems Department. From 1995 through 1999, he was Director of the Center for Information Intensive Organizations at the Stern School. In 1992, Professor Stohr served as chairman of the executive board of the International Conference on Information Systems (ICIS). He is on the editorial boards of several journals including the Journal of Information Systems Research, the International Journal of Decision Support Systems, and The Journal of Management Information Systems. Professor Stohr's research focuses on the problems of developing computer systems to support work and decision making in organizations.

Michael zur Muehlen received a Masters Degree in Information Systems from the University of Muenster in 1997. He is working as a lecturer and research assistant at the Department of Information Systems of the University of Muenster, Germany, in the fields of information modeling and workflow management. Mr. zur Muehlen has participated in numerous industrial BPR and workflow projects and has published several articles on the topics of meta-modeling, process and workflow management. He and Dr, Yvonne L. Antonucci, Widener University (USA) have received the SAP University Alliance Curriculum Development Award for the establishment of an international curriculum teaching inter-organizational business processes between Germany and the USA. He is a member of the German Computer Society (GI), the Technical Committee of the Workflow Management Coalition (WfMC) and chairman of the WfMC working group "Resource Model".

Dr. J. Leon Zhao is currently an Associate Professor in the Department of Management Information Systems, University of Arizona. He holds a Ph.D. degree in Business Administration from the Haas School of Business, University of California, Berkeley, a M.S. degree in Agricultural Engineering from the College of Engineering, University of California, Davis, and a B.S. degree in Engineering from Beijing Institute of Agricultural Mechanization. Leon has taught in the Hong Kong University of Science and Technology and the College of William and Mary, respectively. He has also worked as a Staff Scientist in Lawrence Berkeley National Laboratory, Berkeley, California and as a Research Engineer for Honeywell Inc., Minneapolis. His current research focuses on the development of database and workflow technologies and their applications in electronic commerce, knowledge management, and organizational process automation. His work has appeared in numerous journals including Communications of the ACM, Management Science, IEEE Transactions on Knowledge and Data Engineering, Decision Support Systems, Journal of Organizational Computing and Electronic Commerce, International Journal of Electronic Commerce, SIGMOD Record, Data Base, and Journal of Intelligent Information Systems. He has served on the program committees in a number of international conferences including International Conference on Information Systems, Hawaii International Conference on System Sciences, International Computer Sciences Conference, International Conference on Telecommunications and Electronic Commerce, International Workshop on Information Technology and Systems and International Conference on Information and Knowledge Management.

Contact: estohr@stern.nyu.edu, ismizu@wi.uni-muenster.de, zhao@bpa.arizona.edu

TUTORIAL 10: HALF-DAY AFTERNOON

Issues and Methods of Cross-Functional Team Creativity
Christopher M. Barlow, Illinois Institute of Technology
Janet E. Finley, The Co-Creativity Institute

It may benefit some researchers and designers in the area of collaboration support systems to experience and understand more of the "machine-less" techniques evolved by real world practitioners to help cross functional and interdisciplinary collaborations succeed. Since some of the simpler methods of idea generation, tracking, and voting have been extensively implemented in available software, this tutorial selects approaches used to deal with more complex teams solving more complex problems. Participants will experience the differential impact of methods that require technology no more sophisticated than index cards, flip charts, and overhead projectors. Although we would expect many of the processes to be useful as inclusions in collaboration support systems, particular attention will be paid to experiencing dynamics which might be hindered by some design approaches.

Chris Barlow is a researcher, consultant, professor, and author who has been involved in the management and teaching of team creativity for more than twenty years. In addition, he has extensive career experience designing, developing, and implementing large scale business software systems. At Stuart Graduate School of Business, Illinois Institute of Technology, he teaches organizational behavior, leadership, business policy, and cross functional team leadership and conducts research into multi-perspective team project-based education. His Ph.D. in Organizational Behavior was awarded by Case Western Reserve University for a dissertation on the creativity of multidiscipline teams. He holds his M.S. in Creative Studies, Buffalo State College, and a B.A. in Psychology, University of Notre Dame.

Janet Finley is an internationally-recognized consultant on facilitation and team creativity, with more than twenty years of experience leading co-creative design improvement teams in service, construction, manufacturing, and non-profits. She is often an invited lecturer on innovation, Value Engineering, and team creativity in India, Germany, Canada, China, and the United States. She was elected member of the Board of Directors of the Society of American Value Engineers and is a Colleague of the Creative Education Foundation. At the Creative Problem Solving Institute, Janet teaches concepts of team facilitation, conflict resolution, and organizational culture, as well as tools and techniques of creativity and team building.

Contact: barlow@stuart.iit.edu, finley@cocreativity.com

TUTORIAL 11: HALF-DAY MORNING

Soft-Constraint Programming: A Domain-Specific Language Paradigm
Phillipe Codognet, University Pierre et Marie Curie
Francesca Rossi, University of Padova

This tutorial will describe the current state-of-the-art in soft constraints, by focussing mainly on one specific framework based on an algebraic structure (a semiring). Then we will present an existing constraint logic programming language, called clp(fd,S), where soft constraints can be naturally used and are efficiently implemented. The language clp (fd,S) is parametric with respect to S, which is the semiring structure defining a specific class of soft constraints. By choosing a specific structure, we select a certain class of soft constraints, which allows us to model precisely a certain class of applications. We will show examples of semirings (and thus of soft constraints) particularly suited for time-tabling, diagnosis and fuzzy applications.

Traditional constraint logic programming paradigms are efficient in many domains but cannot tune the language to specific application, since they can only choose a certain class of hard constraints (like linear arithmetic constraints). On the contrary, in clp (fd,S) we can (1) be more flexible and general because of the use of soft constraints, and (2) finely tune the language by choosing a class of soft constraints suitable for a certain application domain.

Philippe Codognet is professor of computer science at University of Paris 6 since September 1998. He was senior researcher at INRIA (French National Research Center on Computer Science and Automation) from 1990 to 1997, and spent a sabbatical year at SONY Computer Science Laboratory in Paris in 1997-98. He received a Ph.D. in computer science in 1989 from University of Bordeaux, France. Over 50 papers in international conferences and journals describe his research in the area of constraint solving, concurrent constraint languages and logic programming. He is also on the editorial board of Constraints (Kluwer Academic Press) and ACM Transactions on Computational Logic. Dr. Codognet has served in the program committees of more than a dozen international conferences in the field of logic programming, artificial intelligence and constraint programming. He has also organized or co-organized more than a dozen workshops in these areas.

Francesca Rossi is associate professor of Computer Science at the Department of Pure and Applied Mathematics of the University of Padova, Italy, since November 1998. Previously she was assistant professor in the Computer Science Department of the University of Pisa, where she obtained her Ph.D. in Computer Science in 1993. She spent several visiting periods abroad, including 18 months at MCC (Austin, TX), and various short periods at NEC (Princeton, NJ), the Weizmann Institute (Rehovot, Israel), Bell Communication Labs (NJ), and at Xerox PARC (Menlo Park, CA). Her research interests range from Artificial Intelligence to Programming Languages, with particular attention to constraint programming, constraint solution algorithms, and soft constraints. She has also worked on language semantics, graph grammars, logic programming, and Petri nets. Dr. Rossi belongs to the editorial board of the journal ''Constraints'' by Kluwer. She was conference chair of the international conference on constraint programming, and is on the steering committee of the constraint programming community. She is also the coordinator of the constraint logic programming area of the European network Compulog Net, and has participated in several program committees of international conferences on Artificial Intelligence and Constraint Programming.

Contact: philippe.codognet@lip6.fr, frossi@math.unipd.it

TUTORIAL 12: HALF-DAY AFTERNOON

Software Metrology Basics
Hans-Ludwig Hausen
GMD

Overall aim of the course is to make the attendees familiar with the methods and principles of software metrics for procedural, object-oriented and agent-based systems. Attendee will exercise proven techniques for goal directed measurement, scaling and assessment as part of an industry proven, standardized procedure for concurrent software quality assurance and final evaluation for certification. The set of quality issues addressed in the tutorial comprises: Performance, efficiency, reliability, functionality, usability, maintainability, integrity, privacy, safety, and security as well as quality of service. In addition to the technical topics legal issues are discussed with regard to their interface to the technical process. Software designers and managers and quality assurance staff and managers will benefit most from this intermediate level tutorial. Attendees should be familiar with software quality assurance techniques - inspection, testing, verification, or validation.

Hans-Ludwig Hausen is Principal Scientist (Senior Researcher, Project Manager) with GMD, German National Research Center for Computer Science. He has 17 years experience as project manager, consultant, advisor and lecturer on computer aided software engineering, software quality assurance, software process modeling and tailoring on more than 10 large software engineering projects for governments and industry. His publications include approximately 60 papers and three books on software engineering environments, software quality and productivity, and information storage and retrieval.

Contact: hausen@gmd.de

TUTORIAL 13: HALF-DAY MORNING

Compression in Multimedia
Shahram Latifi
University of Nevada, Las Vegas

The goal of "compression in multimedia" is to provide the most efficient way to represent information in terms of storage and transmission time. This goal is accomplished by developing techniques that exploit different redundancies that may be present in data. Information can be in a variety of forms (text, image, video, and voice) -- each having its specific type of redundancies. In this tutorial, we will look at a variety of techniques that exploit redundancy present in data to provide efficient representations of information. Standards like CCITT-G3, -G4, JBIG, JPEG, and MPEG will be addressed in detail.

Shahram Latifi (S'88, M'89, SM'92) received MS and Ph.D. degrees in Electrical and Computer Engineering from Louisiana State University, Baton Rouge, in 1986 and 1989, respectively. He is currently a Professor of Electrical Engineering at the University of Nevada, Las Vegas. Dr. Latifi has designed and taught graduate courses on Text and Image Compression and has given seminars on data compression and related fields. He is the Principal Investigator of two projects supported by NSF and NASA on efficient processing of scientific imagery. Dr. Latifi is a member of the IEEE Distinguished Visiting Program and has served as the General Chair of the Information Technology Conference (ITCC'2000).

Contact: latifi@ee.unlv.edu

TUTORIAL 14: HALF-DAY AFTERNOON

Micro-Grid Operation and Control
Robert Lasseter, University of Wisconsin
A. P. Sakis Meliopoulos, Georgia Institute of Technology
Giri Venkataramanan, University of Wisconsin

This tutorial will review the existing technology of dispersed generation resources, identify the control needs of autonomous and non-autonomous micro-grid operation, assess the protection philosophies and discuss the research challenges facing the deployment of these technologies. Existing power quality and reliability problems in conventional distribution systems will be reviewed and the potential of micro-grids to alleviate these problems will be discussed. The tutorial outline is as follows:

1. Overview of Existing Technologies and concepts
2. Problems and issues related to distribution system and sensitive loads:
   1. Voltage sags
   2. Imbalances - effect on induction motors, adjustable speed drives
   3. Loss of feeder and reclosing transients
   4. Harmonic currents and resonance issues
   5. Flicker and its measurement
   6. Susceptibility curves (CBEMA) and PQ surveys
3. Use of power electronics in distribution systems:
   1. Inverter internal operating environment
   2. Inverter operating capabilities and limitations
   3. Mitigation of usual power distribution system problems
   4. Transient situations
4. Operation and Control of Micro Grids:
   1. Operation of Micro Grid with and without the power grid
   2. Synchronization, reactive power or voltage control and load sharing
   3. Local control, Centralized Control, Hybrid systems
5. Needs and Challenges

A. P. Sakis Meliopoulos (M '76, SM '83, F '93) received the M.E. and E.E. diploma from the National Technical University of Athens, Greece, in 1972; the M.S.E.E. and Ph.D. degrees from the Georgia Institute of Technology in 1974 and 1976, respectively. In 1971, he worked for Western Electric in Atlanta, and then in 1976, joined the Faculty of Electrical Engineering, Georgia Institute of Technology, where he is presently a professor. Dr. Meliopoulos is active in teaching and research in the general areas of modeling, analysis, and control of power systems. He has made significant contributions to power system grounding, harmonics, and reliability assessment of power systems, and is author of "Power Systems Grounding and Transients" (Marcel Dekker, June 1988), "Lightning and Overvoltage Protection", Section 27, "Standard Handbook for Electrical Engineers" (McGraw Hill, 1993) and the monograph, High Voltage Methods (1974, in Greek).

Giri Venkataramanan studied electrical engineering at Government College of Technology, Coimbatore, India, California Institute of Technology, Pasadena and the University of Wisconsin-Madison. After being with the faculty of Electrical Engineering at Montana State University-Bozeman for several years, he currently teaches electrical engineering at the University of Wisconsin-Madison. His interests are in modeling, design and control of power conversion systems, power quality improvement and distributed generation systems.

Contact: lasseter@engr.wisc.edu, sakis.meliopoulos@ece.gatech.edu, giri@engr.wisc.edu

TUTORIAL 15: HALF-DAY MORNING

A Practitioner Perspective: CyberCrime Fighter [CCF]
Robert J. Burkhart (LCdr USNR ret)

The focus of this session is on virtual team tactics that help integrate tools, talent and techniques for launching Anti-CyberCrime Team Training Services [ACCTTS]. We share case studies showing how fast-track deployment methods reinforce our ongoing collaborative efforts between public and private sectors. The global mission and vision driving "Virtual InfraGard Collaborative" efforts rests on four core areas: Understanding, Coping, Investigating & Prosecuting.

Within this framework, ACCTTS designs, develops and delivers training products supporting the FBI National Infrastructure Protection Center's InfraGard Outreach Program plus other e-Business and e-Commerce marketplace initiatives. ACCTTS Courseware provides adult learning lab topics that blend inter-regional resources from Hawaii, Illinois, Iowa, Minnesota, and Wisconsin. ACCTTS builds on prior "lessons learned" by professional association supporters, concerned multi-national firms, communities of interest and regional program co-sponsors. This session provides "roadmaps" for deploying similar efforts in other regions.

Bob (RJ) Burkhart - LCDR, USNR-Ret. works with Information Resource and Information Security Management (IRM & ISM) emphasizing business system productivity, quality, and protection. His focus is on business disruption avoidance and scenario-based team training. Cdr. Burkhart received his M.S. in Information Science from the University of Hawaii - Manoa and a B.S. in Business degree from the University of Kansas. He completed the Mini-MSDD with Graduate Programs in Software at the University of St. Thomas in 1992. He leads panel programs and co-produces special events for professional associations and the Minnesota's High-Tech Association at www.mhta.org He has over thirty years of experience in applied information science and directing decision support programs.

Contact: EL_Burkhart@earthlink.net

TUTORIAL 16: HALF-DAY AFTERNOON

Relationship Analysis: A Systematic Approach to Linking on the Web
Michael Bieber
New Jersey Institute of Technology

Links on the World Wide Web implement relationships. Many relationships in information domains are implicit, and only become obvious through a systematic analysis. Therefore, many Web sites are missing useful links, opening opportunities for enhancing systems or providing third party services. Relationship Analysis is a brainstorming technique, based on a theoretical taxonomy of relationship types. The tutorial will cover precursor steps of determining various stakeholders interested in your application and determining the objects they will want to see. We shall study the systematic brainstorming approach that Relationship Analysis provides to teasing out the relationships within a domain. We will practice with a hands-on exercise, and conclude with a review of the research issues in Relationship Analysis.

Michael Bieber is Associate Professor of Information Systems at the New Jersey Institute of Technology, where he co-directs the Collaborative Hypermedia Research Laboratory. He holds a Ph.D. in Decision Sciences from the University of Pennsylvania. Dr. Bieber has been performing hypermedia research since 1987, when he embarked on a research path in automating hypermedia support for analytical information systems. Dr. Bieber is active in the hypertext community, co-organizing conference minitracks and co-editing special journal issues about hypermedia topics. He has published many articles in this and other areas. He has served as Treasurer for ACM SIGWEB, the ACM's special interest group on hypermedia and the World Wide Web.

Contact: bieber@njit.edu