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HICSS-40
Internet and the Digital Economy Track
Co-chair: David R. King
Jda Software Group, Inc.
14400 N. 87th Street
Scottsdale, Az 85260-3649
Tel: 480-308-3000
Fax: 480-308-3001
David.king@jda.com
Co-Chair:
Alan Dennis
John T. Chambers Chair of Internet Systems
Information Systems Department
Kelley School of Business
Indiana University
Bloomington, In 47405
Tel: 812-855-2691
Fax: 812-856-3355
ardennis@indiana.edu
Business-to-Business Electronic Commerce (Fu-ren Lin, Judith Gebauer, and Michael J.P. Shaw)
Cyber-Threats and Emerging Risks (Eliot H. Rich, Jose J. Gonzalez, and Guido Schryen)
Delivering Online Service (Mary Tate and Beverley Hope)
Electronic Customer Relationship Management (Nicholas C. Romano, Jerry Fjermestad, Lutz Kolbe, and Susanne Glissmann)
Electronic Marketing (Bruce D. Weinberg, Ajit Kambil, Arnold Kamis, and Marios Koufaris)
Ethical, Legal and Economic Issues in the Digital Economy (Alok Gupta and Ramnath Chellappa)
Information Systems Security (Gurpreet Dhillon, Raj Sharman, and Mikko Siponen)
Interactive Digital Entertainment, Social Computing, and Lifestyle Computing (Paul Benjamin Lowry and Scott McCoy)
Internet Security: Intrusion Detection and Prevention in Mobile Systems (Joseph Tront and Randy Marchany)
Open Source Software Development (Kevin Crowston and Hala Annabi)
Recommender Systems (Hannes Werthner, Hans Robert Hansen, and Francesco Ricci)
Technology and Strategies for Realizing Service-Oriented Architectures with Web Services
(William Dave Haseman, Marc N. Haines, and Frank Armour)
Standards and Standardization (Joel West and Kalle Lyytinen)
Value Webs in the Digital Economy (Helmut Krcmar, and Kalle Lyytinen, and Jan Marco Leimeister)
Virtual Communities (Karine Barzilai-Nahon)
Business-to-Business Electronic Commerce
In light of the continuing importance of B2B e-commerce with emerging technologies, we anticipate receiving research focused on emerging technologies, such as RFID, Web services, peer-to-peer networks, and on innovative business models, such as virtual value net, e-hub, e-procurement, e-marketplace, etc. Specifically, research results related to but not restricted to the following topics are welcome to submit to this minitrack.
Institute of Technology Management
National Tsing Hua University
101 Sec. 2 Kuang-fu Road
Hsinchu City
TAIWAN 300
Email: frlin@mx.nthu.edu.tw
Judith Gebauer
Department of Business Administration
Center for Information Systems and Management
University of Illinois at Urbana-Champaign
1206 S. Sixth Street
Champaign IL 61820
Email: gebauer@uiuc.edu
Michael J.P. Shaw
Department of Business Administration
Center for Information Systems and Management
University of Illinois at Urbana-Champaign
1206 S. Sixth Street
Champaign, IL 61820
Email: mjshaw@uiuc.edu
Cyber-Threats and Emerging Risks
This mini-track addresses issues related to detecting, mitigating and preventing the threat of computer-based attacks and operational failures. Papers that address improving the security of computer-reliant organizations from these threats through technical or behavioral change are encouraged. These may include simulation studies, case-based research, and other applications of quantitative and qualitative methods.
Topics include, but are not limited to:
· Identifying modes of misuse
· Applications of access policies
· Analysis of known and unknown modes of attack
· Separating anomalous from routine behavior
· Adapting outsider-based threat prevention to insider risks
· Modeling risks and approaches to mitigation
· Teaching and training security and business managers about the risks of cyber-attacks
Eliot H. Rich (Primary Contact)
Department of Information Technology Management
University of Albany
1400 Washington Avenue, BA 310
Albany NY 12222
Phone: 518 442 4944
Fax: 518 442 2568
Email: e.rich@albany.edu
Jose J. Gonzalez
Agder University College
Faculty of Engineering and Science
Security and Quality in Organizations
Grooseveien 36
NO-4876 Grimstad
NORWAY
Phone.: +47-37253240
Fax: +47-37253001
Email: jose.j.gonzalez@hia.no
Guido Schryen
Institute of Business Information Systems
RWTH Aachen University
Templergraben 64
52062 Aachen
GERMANY
Phone.: +49-241-8096193
Fax: +49-241-8092702
Email: schryen@winfor.rwth-aachen.de
Customer service quality is considered a key component of customer satisfaction, customer retention and ultimately, business success. Currently the nature of service delivery is undergoing extensive change. Increasingly customers are interfacing directly with ICT systems and applications, or dealing with the organisation via ICT-mediated channels rather than face-to-face. This has created new challenges for businesses. Many businesses are now implementing a range of customer-centric e-CRM systems. By themselves, these initiatives are not enough to satisfy and retain customers. These initiatives need to be followed up by the delivery of quality online services.
In this mini-track we are interested in theoretical and empirical papers, including case studies, aimed at elucidating the determinants of online service quality, and papers that report on technologies, systems, and procedures businesses employ to meet online service delivery requirements.
Potential Topics
· The changing nature of customer service quality in an ICT-mediated environment
· Service quality in web portals
· Online service quality in the multi-channel organization
· Self-service technologies
· Metrics and instruments for the measurement of online service quality
· The impact of contextual factors and site and user purpose on perceptions of online service quality
· Developing customer loyalty and building a service brand in online environments
· Internal information management for online service quality
· Functional integration, process management, and online service quality
School of Information Management
Victoria University of Wellington
PO Box 600
Wellington, New Zealand
Phone: +64 4 463-5265
Fax: +64 4 463-5446
Beverley Hope
Assistant Dean of Academic Affairs
College of Information Technology
UAE University
P. O. Box
17555
Al-Ain, United Arab Emirates
Phone: +971 3 7626209
Fax: +971 3 7626309
Electronic Customer Relationship Management
The conduct of business using internet technologies, often referred to as electronic commerce (e-commerce), continues to be a significant, pervasive issue for both enterprises and customers. Within e-commerce, the use of mobile technology (e.g. cellular, WiFi, etc.), often referred to as mobile commerce (m-Commerce) gains momentum again. eCommerce is comprised of two relationship types: those between enterprises and customers; and those between and among enterprises. It is the former this minitrack addresses. Fundamentally eCRM and mCRM concerns attracting and keeping “Economically Valuable” customers and repelling and eliminating “Economically Invaluable” ones.
The continuing importance of managing customer relationships in eCommerce and mCommerce is the stimulus for this minitrack. There are 8 major non-mutually-exclusive topics (each composed of minor ones) within this minitrack. The proposed mini-track in particular invites papers that address the business value of e-CRM and m-CRM.
Potential topics include but are not limited to:
1. Business Performance Issues in eCRM and mCRM
2. eCRM and mCRM within Markets
3. eCRM and mCRM within Business Models
4. Knowledge Management for eCRM and mCRM
5. eCRM and mCRM Technological Issues
6. eCRM and mCRM Human Issues
7. Security and Privacy Issues in eCRM and mCRM
8. Case Studies and Demonstrations of 'Real World' eCRM and mCRM Applications
See http://cm.iwi.unisg.ch/CfP_eCRM_mCRM for more information.
Nicholas C. Romano (Primary Contact)
College of Business Administration
Department of Management Science and Information Systems
Oklahoma State University
700 North Greenwood Avenue
Tulsa, OK 74106-0700 USA
Phone: (918) 594-8506
Fax: (918) 594-8281
Email: Nicholas.Romano@OKState.EDU
Jerry Fjermestad
School of Management
New Jersey Institute of Technology
University Heights
Newark NJ 07102
Phone: (973) 596-3255
Fax: (973) 596-3074
Email:
fjermestad@adm.njit.edu
Lutz Kolbe
Competence Center ‘Customer Management’
Institute of Information Management
University of St. Gallen
Mueller-Friedberg-Strasse 8
9000 St. Gallen
SWITZERLAND
Phone: +41-71-224 3796
Fax: +41-71-224 3296
Email: lutz.kolbe@unisg.ch
Susanne Glissmann
Competence Center ‘Customer Management’
Institute of Information Management
University of St. Gallen
Mueller-Friedberg-Strasse 8
9000 St. Gallen
SWITZERLAND
Phone: +41-71-224 3616
Fax: +41-71-224 3296
Email: susanne.glissmann@unisg.ch
Firms are still learning how to effectively market in new media. What are the effective strategies to attract customers, increase involvement and purchases, and ensure repeat visits to online or physical stores? How do consumers behave in online auctions? How do they respond to novel forms of advertising or representation of product and store information? Submitted papers may be quantitative or qualitative, including:
Rich descriptive statistics of online customer behavior
Validated new instruments to measure constructs
Tested theories of online user behavior
Novel analytic models and frameworks on how new technologies impact electronic marketing to customers or organization of the marketing function
Detailed case studies of electronic marketing applications used to generate theories and hypotheses through comparative case analysis or to illustrate novel business practices
The design and critical evaluation of novel electronic marketing systems and embedded methods
Data collection methods
Ethnography
Bruce D. Weinberg (Primary Contact)
Contact information:
Marketing Department
Bentley College
175 Forest Street
Waltham MA 02458
(T) 781-891-2276
(F) 781-788-6456
Email: celtics@bentley.edu
Ajit Kambil
Deloitte Research
Deloitte and Touche
200 Berkeley Street
Boston MA 02116
(T) 617-437-3636
(F) 617-437-5636
Email: akambil@stern.nyu.edu
Arnold Kamis
Department of Computer Information Systems
Bentley College
175 Forest Street
Waltham MA 02458
(T) 781-891-2296
(F) 781-891- 2949
Email: akamis@bentley.edu
Marios Koufaris
Baruch College, City University of New York
55 Lexington Ave., Box B11-220
New York NY 10010
(T) 646-312-3373
(F) 646-312-3351
Email: marios_koufaris@baruch.cuny.edu
Ethical, Legal and Economic Issues in the Digital Economy
The minitrack on Ethical, Legal and Economic Issues in the Digital Economy: Intellectual Property Rights, Piracy, Trust and Privacy invites researchers to present their work on issues relevant to intellectual property rights, piracy, privacy, and trust in the digital age. The papers considered could be technical, analytical, empirical, prototype descriptions, or conceptual. We will like to have a mixture of all the issues presented and discussed including the social, behavioral, and international issues.
Topics of interest include but not limited to:
· Technology/Software for protection of digital goods and consumer privacy
· Economics of intellectual property, consumer privacy, and Trust
· Public Policy and Legislation
· Moral and Ethical Issues
Alok Gupta (Primary contact)
Information and Decision Sciences Department
3-365 Carlson School of Management
University of Minnesota
321 - 19th Avenue South
Minneapolis, MN 55455
Ramnath Chellappa
Visiting Associate Professor, Decision and Information Analysis
Goizueta School of Business
Emory University
1300 Clifton Road, Rm 407
Atlanta GA 30322-2710
Phone: (404) 727-7599
Fax:(404) 727-2053
email: ram@bus.emory.edu
Security has become an extremely important issue if we have to provide a reliable computing environment for both business and personal communication. It has indeed become difficult for organizations to protect their information resources with confidence.
This minitrack will focus on the types of security problems that can occur, the solutions for known problems, and strategies for circumventing these problems in the future. Topics:
Gurpreet
Dhillon (Primary Contact)
Department of IS
School of Business
Virginia Commonwealth University
1015 Floyd Avenue, Box 84400
Richmond,
VA 23284-4000
Phone:
(804) 828-3183
Email:
gdhillon@vcu.edu
Raj Sharman
State University of New York at Buffalo
Jacobs Management Center, SUNY
Buffalo NY 14260
Email: rsharman@buffalo.edu
Mikko Siponen
Department of Information Processing Science
University of Oulu
Linnanmaa P. O. Box 3000
Oulun yliopisto FIN-90014
FINLAND
Phone: +358 (0) 400 752 661 or +358 (0)8 553 1984
Fax: +358 (0)8 533 1890
Email: Mikko.T.Siponen@oulu.fi
Interactive Digital Entertainment, Social Computing, and Lifestyle Computing
Given the magnitude of impact that interactive digital entertainment and lifestyle computing will have on world markets and society in general, this minitrack will explore and foster unaddressed social, business, and technical research in these areas. This minitrack seeks submissions related to Interactive Digital Entertainment, Social Computing, and Lifestyle Computing, in the following areas:
Example topics of interest include, but are not limited to, the following aspects of online interactive digital entertainment (IDE) and lifestyle computing:
· Advertising models with IDE
· AI techniques for IDE
· Auctions for online gaming components
· Automated / smart homes
· Collaborative gaming
· Communication techniques and issues of IDE
· Conflicts between real and virtual worlds
· Diffusion and adoption of IDE
· Digital convergence
· Digital personas
· E-business of entertainment
· Economic impact of IDE
· Gaming communities
· Gaming currencies
· HCI aspects of IDE / edutainment
· IDE agents
· Immersive gaming
· Interactive digital storytelling / techniques for interactive narration
· Interactive theatre
· Learning through IDE
· Lifestyle computing
· Massive social collaboration
· Measures of IDE
· Metaphors of IDE
· Methodologies and development techniques
· Mixed reality and virtual reality
· Mobile gaming
· Models of IDE
· Novel interfaces
· Online addiction and anti-social behavior
· Online environments of IDE
Paul Benjamin Lowry (Primary Contact)
Rollins Faculty Fellow
Information Systems Department
Kevin Rollins Center for e-Business
Marriott School
Brigham Young University
573 Tanner Building
Provo UT 84602
Phone: (801) 422-1215
Email:
Paul.Lowry@BYU.edu
Scott McCoy
School of Business
College of William & Mary
P.O. Box 8795
Williamsburg, VA 23187-8795
Phone: (757) 221-2062
Fax: (757) 221-2937
Email: scott.mccoy@business.wm.edu
Internet Security: Intrusion Detection and Prevention in Mobile Systems
Daily commerce on the Internet consists of billions of dollars worth of
transactions many of which occur between mobile and portable devices such as
internet phones, PDAs, notebook computers and other similar devices.
Unfortunately, the wireless Internet has become the lurking grounds for
electronic n’er-do-wells who are constantly jeopardizing the processes of
business.
To counter this trend, the issues of security on wireless networks must be constantly reviewed and appropriate countermeasures devised. At the same time, security measures must be appropriately devised so that they do not inhibit or in any way dissuade the intended e-commerce operation. Understanding the types of threats that are possible and evaluating the susceptibility of a mobile system is fundamental to the development of security measures to prevent intrusion or invasion. As the use of mobile wireless Internet devices grows, and as businesses become more dependent on them, the number of events and the far reaching effects of network security problems are likely to have an even deeper impact on the overall economy.
This session will focus on the types of security problems that can occur in mobile wirelessly-connected systems, the solutions for known problems, and strategies for circumventing these problems in the future.
Topics:
Joseph Tront (Primary Contact)
302 Whittemore (0111)
Electrical & Computer Engineering
Virginia Tech
Blacksburg, VA 24061
Phone: 540-231-5067
Fax: 540-231-3362
Email: jgtront@vt.edu
Randy Marchany
Computing Center
Virginia Tech
Blacksburg, VA 24061
Phone: 540-231-1688
Email: marchany@vt.edu
Open Source Software Development
Open Source Software (OSS) is a broad term used to embrace software that is developed and released under some sort of “open source” license. There are thousands of OSS projects, spanning a range of applications.
Possible topics for this Minitrack include:
· Issues in distributed software development for OSS
· Distributed collaboration in and coordination of OSS teams
· OSS teams as communities of practice
· Leadership in OSS groups
· Governance of OSS groups
· Distributed project management and distributed team management
· Knowledge management and learning in OSS
· Group satisfaction and effectiveness in OSS
· Software development processes for OSS
· Standards and OSS
· OSS implementation and support
· Motivation in OSS
· Ideology in the OSS movement
· User involvement and user support in OSS development
Kevin Crowston (Primary Contact)
Syracuse University
School of Information Studies
4–206 Centre for Science and Technology
Syracuse NY 13244–4100
Phone: (315) 443–1676
Hala Annabi
The Information School
University of Washington
Box 352840
Suite 370 Mary Gates Hall
Seattle WA 98195-2840
Phone: (206) 616-8553
Recommender systems (RSs) as e-commerce tools provide advice about products, information or services users might be interested in. Research on recommender systems has historically overlapped many computer science and information systems topics, but especially Information Retrieval and Artificial Intelligence were of major importance. From Information Retrieval, recommendation technology research derives the vision that users searching for recommendations are engaged in an information search process; from an Artificial Intelligence perspective, one views recommendation as a learning problem that exploits past knowledge about users. In this mini track we would, however, like to extend the point of view to business related issues as well as evaluation and user satisfaction. This would be a valuable contribution for both the research as well as the industrial community.
Topics include but not limited to:
· Recommender systems in negotiation and auctions
· Conversational recommender systems
· Hybrid and meta recommender systems
· Preference elicitation in recommender systems
· Recommendations by proposal
· Recommender systems and consumer behavior models
· Graphical user interfaces for recommender systems
· Evaluation methodologies for recommender systems
· User modeling and recommender systems
· Explanation and justification in recommender systems
· System architectures
· Economic aspects and applicability of recommender systems
· Ontologies and semantic web technologies for recommender systems
· Consumer acceptance of recommendations
Hannes Werthner (Primary Contact)
Vienna University of Technology
Institute for Software Technology and Interactive Systems
Favoritenstrasse 9-11/188
Vienna A-1040
AUSTRIA
Phone: + 43-1-58801 ext 18880 or ext 188801 (secretary)
Fax: + 43-1-58801 ext 18899
Email: hannes.werthner@ec.tuwien.ac.at
Hans Robert Hansen
Department of Information Systems
Wirtschaftsuniversitaet Wien
Augasse 2-6, A-1090 Vienna
AUSTRIA
Phone: +43 1 31336-6000
Fax: +43 1 31336-746
Website: wi.wu-wien.ac.at
Email: hansen@wu-wien.ac.at
Francesco Ricci
Faculty of Computer Science
Free University of Bozen-Bolzano
Piaszza Domenicani3
I-39100 Bolzano
ITALY
Phone: +39-0471-016971
Fax: +39-0471-016009
Email: fricciATunibz.it
Technology and Strategies for Realizing Service-Oriented Architectures with Web Services
This minitrack focuses on the technology and approaches used to realize service-oriented architectures with Web services. Core standards for XML Web services have matured and are being implemented widely. However, standards relating to other layers of the Web services technology stack (e.g., orchestration, security, and reliability, semantic description) are still emerging or maturing and best practices for governance and other aspects of realizing a service-oriented architecture are becoming a critical concern for many organizations.
Submissions to this minitrack may include:
§ reviews of existing specifications and standards, implementation tools, and discussion of their current and future development;
§ proposals for development, extensions and improvements of current specifications (i.e., semantic description for Web services);
§
examination of strategies and approaches of WS technology
application
(i.e., governance of Web services registries) in
service-oriented architectures;
§ studies on the organizational impact of the adoption of service-oriented architectures based on Web services and related technologies.
For more information please visit our minitrack
web site
at www.sba.uwm.edu/hicssws
William Dave Haseman (Primary contact)
School of Business Administration
University of Wisconsin-Milwaukee
PO Box 742
Milwaukee WI 53201
Phone: 414-229-4357
Office: 414-229-3333
Fax: 414-229-4477
Email: daveh@uwm.edu
Marc N. Haines
School of Business Administration
University of Wisconsin-Milwaukee
PO Box 742
Milwaukee WI 53201
Phone: 414-229-3773
Office: 414-229-4235
Fax: 414-229-4477
Email: mhaines@uwm.edu
Frank Armour
School of Information Technology and Engineering
George Mason University
22929 Golden Plover Place
Brambleton, VA 20148
Phone: 202 251-3554
Email:
farmour@att.net
Standards and standardization are of crucial importance for the creation and management of information systems. At a technical level, standards provide interoperability between system components, either for peer-to-peer operation or within hierarchical architectures (stacks). The standardized elements range from levels of electrical signals to the semantics of knowledge transmitted between systems.
Internal standardization (such as through the adoption of reference platforms) provides for efficiencies of procurement and administration, while at the same time constraining or even foreclosing options for future systems deployment. Between organizations, standards facilitate the modular division of labor in the provision of complementary assets across a value networks.
From mobile telephones to web services, standardization efforts have defined the rules of competition and cooperation for an entire industry segment. These efforts may apply to a specific industry domain, or apply to infrastructure that crosses multiple industries. Such standardization can arise from market, hierarchy or network mechanisms.
Standards choices and adoption represent also a range of challenges related deployment of power, institutional pressure, reliance on network externalities or generation of bandwagon effects. These challenges need to be addressed at the level of individuals, organizations and industries or nations or regions. Relevant theories of economics, strategy, sociology of knowledge and diffusion of innovations are applicable to addressing these challenges.
Prospective authors are encouraged to visit the minitrack
website http://www.joelwest.org/HICSS/
for additional information and examples from previous conferences.
Joel West (Primary Contact)
San José State University
College of Business
Organization and Management Department
Business Tower 656
San José CA 95192-0070
Phone: 408-924-7069 (work)
Fax: 408-924-3555
Email: Joel.West@sjsu.edu
Kalle Lyytinen
Department of Information Systems
Weatherhead School of Management
Case Western Reserve University
Cleveland OH 44106-7235
Email: kalle@po.cwru.edu
Value Webs in the Digital Economy
Value Webs are networks of partners who collaborate within different stages of interlinked value chains enabled by ICT. The minitrack wants to discuss the use and impacts of emerging technologies in interlinked value chains to support inter-business and inter-personal processes and relationships from technological, social and economical perspectives. Papers can be theoretical, empirical, conceptual and/or design-oriented. The topics covered in the Minitrack include, but are not restricted to the following subjects
· New IT-enabled Services and Service Architectures in and for Value Webs
· Architectures and Infrastructures for Value Webs (architectural control and value extraction, scope and flexibility, application integration within Value Webs, evolvability)
· New Technologies Enabling Value Webs (e.g. RFID, smart dust)
· Ontologies for Inter- and Intra-organizational Collaboration in Value Webs (web service choreographies, semantics)
· Customer Integration in Value Webs (customer knowledge sharing,)
· Supply Chain Management, Marketplaces, and Product Development in Value Webs
· Interfaces, Methods, Products, Service Design and Social Considerations for Collaboration in Value Webs
· Methods for Supporting, Creating and Adapting Value Webs
· Adoption and Diffusion of ICT in Value Webs, the Role and Impact of Standards as Coordinating Mechanism
· Case Studies and Reference Models for Value Webs in Different Industries
· Social, Political and Economic Impact of Value Webs
· Business Models and Economic Analyses for Value Webs
Helmut Krcmar (Primary Contact)
Chair for Information Systems (I 17),
Technische Universitaet Muenchen
Boltzmannstr. 3
85748 Garching
GERMANY
Phone: +49-89/289-19530
Fax: +49-89/289-19533
Email: krcmar@in.tum.de
Kalle Lyytinen
Iris S. Wolstein Professor
Department of Information Systems
Weatherhead School of Management
Case Western Reserve University
Cleveland OH 44106-7235
Phone: 216-.368-5353
Fax: 216-368-4776
Email: kalle@po.cwru.edu
Jan Marco Leimeister
Information Systems (I17)
Technische Universitaet Muenchen
Boltzmannstr. 3
85748 Garching
GERMANY
Phone: +49-89/289-19510
Fax: +49-89/289-19533
Email: leimeister@in.tum.de
We call for papers that address ‘virtual communities’ as a social and business phenomenon. Virtual communities have become a significant factor of the information society and it is important to understand them better. The range of subjects is divers and interdisciplinary, for example:
· Social, political and economic impact of Virtual Communities
· Communities as sociological phenomenon in the digital economy
· Sense of community
· Community-related business models, services and best practices and lessons learned
· Management and organizational behavior of communities
· Transaction-oriented Virtual Communities, Customer collaboration
· Peer-to-Peer or mobile services for Virtual Communities
· Personalization and use of customer profiles
· Recommendation systems
· Case studies and topologies of Online Communities
· Design principles for community platforms
· Formal or semi-formal models of communities and their platforms: Conceptual frameworks, Organizational models, Cognitive models, Multi-agent systems, Formalizations
The Information School
University of Washington
Mary Gates Hall, Room 370B, Box 352840
Seattle WA 98195-2840
Phone: (206) 685-6668
Email: karineb@u.washington.edu
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