Electronic Government Track

Chair: Hans (Jochen) Scholl
The Information School
University of Washington
Mary Gates Hall, Suite 370C
Box 352840
Seattle WA 98195-2840
Tel: (206) 616-2543
Fax: (206) 616-3152




E-Democracy (Eric Welch, Suzanne Beaumaster, and David Wolber)


E-Government Architecture, Infrastructure, and Integration

(Ralf Klischewski, Haluk Demirkan and Marijn Janssen)


E-Government Emerging Topics

 (Theresa Pardo, Lawrence Brandt, and Maddalena Sorrentino)


E-Government Information Security

(Gregory White and Wm. Arthur Conklin)


E-Government Organization and Management

(Helmut Krcmar, Christine Leitner, and Anthony Cresswell)


E-Government Services and Information

(Maria Wimmer, Enrico Ferro, and Sara Eriksn)


E-Policy, Law, and Governance

 (Keith Schildt, Sharon Dawes, and Stuart Shulman)


Information Technology for Development

Note:  This Minitrack is hosted within the Organizational Systems and Technology Track.



E-Government Architecture, Infrastructure, and Integration


The goal of this Minitrack is to explore the challenges, issues and opportunities related to E-Government architecture, infrastructure and

integration services. We promote a diversity of research methods to study the challenges of this multifaceted discipline focusing on various

aspects of architecture, infrastructure, and interoperability at decentralized and centralized levels of government.

Possible topics of theoretical, applied, field, and empirical research include, but are not limited to:


       Development, implementation, maintenance, and overhaul of e-Government architecture, infrastructure and integration services

       Strategies and innovative approaches to enhancing interoperability (technical, semantic, organizational, managerial)

       Architecture and infrastructure planning, alignment and interoperability strategies

       Design and application of e-Government architectures and infrastructures for interoperability in public administration

       The integration of IS (legacy and EGIS) to support inter-organizational aspects of e-Government

       Service-oriented architectures, web services, web service orchestration for public administration

       Interoperability standards and frameworks

       Best practices and case studies at all levels of government, including local and transnational government

       Longitudinal studies that span over generations of e-Government implementations


Ralf Klischewski (primary contact)

Faculty of Management Technology

German University in Cairo

Al Tagamoa Al Khames

New Cairo City

Tel: +20 -2-7590628

Fax: +20-2-7581041


Haluk Demirkan

W.P. Carey School of Business

Department of information systems

Arizona State University

PO Box 874606

Tempe AZ 85287-4606

Tel: (480) 965-9067

Fax: (480) 965-8392


Marijn Janssen

Faculty of Technology, Policy and Management

Delft University of Technology
Jaffalaan 5

NL-2600 GA Delft


Tel: +31 (15) 2781140

Fax: +31 (15) 2783741


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E-Government Emerging Topics


Since e-Government is a nascent academic field, its structure is still evolving. While initial emphases wither, new directions of practice and research are forming. Whereas some new trends in technology and management cut across existing perspectives, other new topics may have the potential to become a subfield in their own right. Furthermore, the research foundations of the field still need to be spelled out more explicitly and rigorously. New data is badly needed. More new topics and trends are emerging in e-Government, for which it may be difficult to locate a nurturing home in one of the existing Minitracks within the e-Gov Track at HICSS. Therefore, the e-Government Emerging Topics Minitrack provides a home for incubating those new topics and trends. Topics and research areas include but are not limited to:


       The conceptual and practice-based boundaries of the field of e-Government

       Agendas for e-Government research

       Research methodologies for the study of e-Government

       The nature of inter and multidisciplinary research designs in e-Government

       Differences and similarities between e-Government, PMIS and MIS research

       Mobile Government: Challenges, opportunities, standards, and protocols

       Mobile voice/data integration

       Mobile to legacy/non-mobile application integration

       Web 2.0 in government

       Data-driven public policy and decision -making

       e-Voting experience and issues

       Govt role in open-source

       Archiving and Preservation for small organizations

       IT, government, and an aging population

       Others as appropriate to the purposes of the Minitrack


Theresa A. Pardo (primary contact)

Center for Technology in Government

University at Albany, SUNY

187 Wolf Road, Suite 301

Albany  NY 12205

Tel: (518) 442-3892

Fax: (518) 442-3886



Lawrence E. Brandt

Digital Government Research
Division of Information and Intelligent Systems, CISE Directorate
National Science Foundation, Suite 1125

Arlington VA 22230
Tel: (703) 292-8912

  Fax: (703) 292-9073


Maddalena Sorrentino

State University of Milan, Italy

Dept. of Social and Political Studies

Via Conservatorio, 7

20122 Milan


Tel: +39-02-50318841



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E-Government Information Security


Governments employ information technology to conduct operations and to interface with citizens.  Operations must be conducted securely and with an assurance that information is accurate and protected from unauthorized disclosure.  Governments must also ensure the safety and security of its citizens and information technology can aid in this arena.  The Information Security Minitrack examines the security of information technology used by governments and critical infrastructures and explores ways that IT can enhance the ability of governments to ensure the safety and security of its citizens.  Topics include, but are not limited to:


       Systems for governments to respond to security events

       Protection of Critical Infrastructures

       Information Assurance                     

       Security Related Information Sharing

       Information Warfare                         

       Incident Response

       Privacy and Freedom of Information

       Government Disaster Recovery and Business Continuity

       Case Reports Related to Security Experiences Within Government


Gregory B. White (primary contact)

Center for Infrastructure Assurance and Security  

The University of Texas at San Antonio               

6900 North Loop 1604 West                                           

San Antonio TX  78249,                                       

Tel: (210) 458-6307

Fax: (210) 458-6311



Wm. Arthur Conklin
Department of Information & Logistics Technology
College of Technology
University of Houston

312 Technology Building

Houston TX 77204
Tel: (713) 743-1556
Fax: (713) 743-5699


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E-Government Organization and Management


This Minitrack addresses organizational and methodological frameworks as well as managerial aspects of e-Government. Among the topics covered by this Minitrack are:

       Organizational aspects of e-Government:

       Strategies for development, implementation, maintenance and evaluation of Public sector information systems

       Strategies for integrating actors, business processes and systems to support cross-organizational e-Government processes

       Change management

       Business models for e-Government

       System design and requirements engineering for e-Government

       Management aspects of e-Government

       EAM e-Government Architecture Management IT/IS Planning and Management

       E-Government strategies

       Governance structures

       Methods and frameworks for e-Government assessment

       E-Government control 

       Innovation management and trend monitoring

       Knowledge management

Helmut Krcmar (primary contact)

Chair for Information Systems

Technische Universitt Mnchen, Germany

Boltzmannstr. 3

D 85748 Garching bei Mnchen


Tel: +49-89-289-19530
Fax: +49-89-289-19533



Christine Leitner

Donau-Universitt Krems

Zentrum fr Europische Verwaltungswissenschaft

Dr.-Karl-Dorrek-Strae 30

A-3500 Krems


Tel: +43 (0)2732 893-2470

Fax: +43 (0)2732 893-4110



Anthony M. Cresswell

Center for Technology in Government

University at Albany-SUNY

187 Wolf Road

Albany NY  12205

Tel: (518) 442-3766

Fax: (518) 442-3886



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E-Government Services and Information


Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion. As a result, research in e-government services is emerging as an important and rapidly growing field of inquiry. However, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets. Research to guide development, management and evaluation of e-government services is still in its infancy. Furthermore, e-government poses numerous challenges in terms of interoperability of services, design of services in use, optimization of process chains, identification and assessment of the value-chain of services, electronic records management, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and public e-services, outsourcing of services, digital preservation, etc. The Minitrack seeks research papers and practitioner reports addressing the characteristics, development, implementation, and uses of e-government services and systems.

Topics and Research Areas include, but are not limited to:

       Citizens' desires and needs on e-government services across government levels and branches

       Organizational and interoperability challenges of cross-organizational service chains

       Barriers to e-government services adoption and diffusion

       Challenges and opportunities of e-government service delivery through mobile user interfaces

       Business process analysis, value-chain analysis and change requirements for e-government services

       Development and maintenance issues of government portals

       Identification, authentication, and trust in e-government services

       Access to governmental documents and records including legal, policy, and technical implications, program models, (also case studies)

       IT-based procedures, workflow support, protocols, and schemes used for government services

       Electronic Record Management and Archiving

       Digital preservation of government records

       Impacts and issues of ISO 15489 and DoD 5015.2 standards

       Aspects of outsourcing process chains in e-services provision

       Sector-specific e-government service cases: e-services in the administrative, government, health, education, judicial, executive, defense, etc. branch of the pubic sector.

Maria A. Wimmer (primary contact)

University of Koblenz-Landau

Research Group eGovernment
Institute for IS Research

Universitaetsstr. 1

56070 Koblenz


Tel: +49 261 287 2646

Fax: +49 261 287 100 2646


Enrico Ferro

Istituto Superiore Mario Boella (ISMB)

Technology to Business Intelligence Area 

Via Boggio 61
10138 Turin

Tel: +39-011-2276.232

Fax: +39-011-2276.299


Sara Eriksn

Blekinge Institute of Technology

Department of Interaction and System Design

SE-372 25 Ronneby


Tel: +46 457 38 55 65

Fax: +46 457 126 79



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E-democracy comprises the application of information and communication technologies to support the democratic decision-making processes and to allow more effective and transparent engagement between government, business, NGOs, and citizens.  These technologies have created an opportunity for policy makers, managers, politicians and citizens to invigorate the democratic processes at a time in which public trust in government and voting levels are at historic lows.   Nevertheless, electronic democracy has also been criticized as not living up to expectations or that social and economic inequities have resulted in a digital divide.  Possible topics of interest might include electronic campaigning, electronic voting, citizen mobilization, political communication, digital divide, transparency and accountability, stakeholder coordination and influence, electronic participation and consultation, or community networking.


Research questions include, but are not limited to:

       To what extent do ICTs facilitate public interaction and encourage participation among citizens, government representatives, and stakeholders?

       How do we develop and deploy technology to support the electoral process such that it provides secure and trustworthy voting environments?

       What are the emerging practices in electronic campaigning and do they work?

       How are communities and neighborhoods using ICTs to network and mobilize socially and politically?

       How do governments integrate electronic input from citizens and stakeholders into decision making?

       How does the application of ICTs for governance affect trust, accountability, and responsiveness?

       What political and organizational factors determine the willingness of government entities to become more transparent and interactive?


The Minitrack welcomes theoretical or theoretically informed applied research that examines any level of government federal, state, local, or community using either qualitative or quantitative methods.  International and comparative contributions are also welcome.


Eric W. Welch (primary contact)

Department of Public Administration

University of Illinois at Chicago

412 South Peoria Street, Room 140

Chicago IL 60607

Tel: (312) 413-2416

Fax: (312) 996-8804



Suzanne Beaumaster

Department of Public Administration

University of La Verne

2220 3rd Street

La Verne CA 91750,

Tel: (909) 593-3511, x-4817



David Wolber

University of San Francisco

Department of Computer Science

2130 Fulton Street

San Francisco  CA 94117-1080

Tel: (415) 422-6451

Fax: (415) 422-5800



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E-Policy, Law, and Governance

E-Policy, Law, and Governance focuses on how the development, utilization, and expansion of information and communications technologies (ICT) are interrelated with creation and implementation of public policies and laws as well as how these technologies impact and influence governance systems.  While ICT can offer means to increased efficiency and effectiveness, these technologies must be tempered by concerns of equity and access.


Public policy issues and their analysis pertain to

       the digital divide,

       ICT standards,

       diffusion and adoption of ICT, and

       the role of ICT in public and health service administration,

       E-polices and their analysis at the national level.


E-governance relates to legal and policy implications of inter-organizational and public-private sector systems for government service delivery and includes:


      Trust and legitimacy concerns,

      Issues of accountability, responsiveness, and authority.


Keith A. Schildt (primary contact)

University of La Verne

College of Business & Public Management

1950 Third Street

La Verne CA 91750

Tel:  (909) 593-3511 x4818


Sharon S. Dawes
Center for Technology in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany NY 12205
Tel:  (518) 442-3892
Fax: (518) 442-3886

Stuart W. Shulman

School of Information Sciences

University Center for Social and Urban Research

University of Pittsburgh

121 University Place, Ste 600

Pittsburgh PA 15260

Tel: (412) 624-3776

Fax: (412) 624-4810


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Mobile Services and Technologies

This Minitrack is focused on mobile technology applications and value-added products and services. If we translate this to necessary activities, they will include (i) solutions for information sharing, networking, services designed for mobile technology, (ii) solutions for wireless connectivity anytime, anywhere, (iii) solutions for personal, portable, localized information, which enables transactions, (iv) solutions for intelligent user interfaces and support, and (v) solutions for intelligent decision and action support.

The aim of the Minitrack is to bring together various mGovernment solutions in terms of technology, applications and services. The mini-track will bring together real-world mGovernment examples and their development, implementation and evaluation as a foundation for developing concepts, frameworks and models that can be used to study the challenges and opportunities for m Government. The question of ensuring a user centered approach to mGovernment solutions is of special interest and the track focuses on the individual and government levels of analysis. We invite papers that test and expand our current understanding of the issues in the area of mGovernment. We particularly welcome controversial pieces that will challenge our thinking regarding taken-for-granted assumptions based on eGovernment, models, and research practices.

Possible topics include (but are not limited to):

How does mobility affect public services as service providers?
   How does mobility affect public service organisations as service users?
   Methods to evaluate customer experience of mGovernment applications.
  Factors influencing users choice to use mobile channels for government access
How and why could mGovernment applications be useful to people?
   What kind of successful mobile applications have been developed?
The Transition from eGovernment to mGovernment
   M-Government technologies as infrastructure for service organisations
   M-Government applications and services
   M-Government impact on government
   M-Government and country cases
   M-Government and city cases
   The future and the potential of mGovernment

Pirkko Walden (primary contact)
Institute for Advanced Management Systems Research (IAMSR)
bo Akademi University
ICT House A 4052
20520 bo
Tel: +358-2-215-4667  or  +35840-540-9141 (mobile)
Fax: +358-2-2154809

Christer Carlsson
Institute for Advanced Management Systems Research (IAMSR)
Abo Akademi University
ICT House A 4053
20520 bo
Tel: +358-400-520 346
Fax: +358-2-2154809

Michael Goul
Department of Information Systems
W. P. Carey School of Business
Arizona State University
P.O. Box 874606
Tempe  AZ 85287-4606
Tel: (480) 965-5482
Fax: (480) 965-8392

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