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Electronic Government Track
Chair: Hans (Jochen) Scholl
The Information School
University of Washington
Mary Gates Hall, Suite 370C
Box 352840
Seattle WA 98195-2840
Tel: (206) 616-2543
Fax: (206) 616-3152
Email:
jscholl@u.washington.edu
Minitracks
E-Democracy (Eric Welch, Suzanne Beaumaster, and David Wolber)
E-Government Architecture, Infrastructure, and Integration
(Ralf Klischewski, Haluk Demirkan and Marijn Janssen)
(Theresa Pardo, Lawrence Brandt, and Maddalena Sorrentino)
E-Government Information Security
(Gregory White and Wm. Arthur Conklin)
E-Government Organization and Management
(Helmut Krcmar, Christine Leitner, and Anthony Cresswell)
E-Government Services and Information
(Maria Wimmer, Enrico Ferro, and Sara Eriksén)
(Keith Schildt, Sharon Dawes, and Stuart Shulman)
Information Technology for Development
Note: This Minitrack is hosted within the Organizational Systems and Technology Track.
E-Government Architecture, Infrastructure, and Integration
The goal of this Minitrack is to explore the challenges, issues and opportunities related to E-Government architecture, infrastructure and
integration services. We promote a diversity of research methods to study the challenges of this multifaceted discipline focusing on various
aspects of architecture,
infrastructure, and interoperability at
decentralized and centralized levels of government.
Possible topics of theoretical, applied, field, and empirical research include, but are not limited to:
Ø Development, implementation, maintenance, and overhaul of e-Government architecture, infrastructure and integration services
Ø Strategies and innovative approaches to enhancing interoperability (technical, semantic, organizational, managerial)
Ø Architecture and infrastructure planning, alignment and interoperability strategies
Ø Design and application of e-Government architectures and infrastructures for interoperability in public administration
Ø The integration of IS (legacy and EGIS) to support inter-organizational aspects of e-Government
Ø Service-oriented architectures, web services, web service orchestration for public administration
Ø Interoperability standards and frameworks
Ø Best practices and case studies at all levels of government, including local and transnational government
Ø Longitudinal studies that span over generations of e-Government implementations
Ralf Klischewski (primary contact)
Faculty of Management Technology
German University in Cairo
Al Tagamoa Al Khames
New Cairo City
EGYPT
Tel: +20 -2-7590628
Fax: +20-2-7581041
Email: ralf.klischewski@guc.edu.eg
Haluk Demirkan
W.P. Carey School of Business
Department of information systems
Arizona State University
PO Box 874606
Tempe AZ 85287-4606
Tel: (480) 965-9067
Fax: (480) 965-8392
Email:
Haluk.demirkan@asu.edu
Marijn Janssen
Faculty of Technology, Policy and Management
Delft
University of Technology
Jaffalaan 5
NL-2600 GA Delft
THE NETHERLANDS
Tel: +31 (15) 2781140
Fax: +31 (15) 2783741
Email:
m.f.w.h.a.janssen@tudelft.nl
Since e-Government is a nascent academic field, its structure is still evolving. While initial emphases wither, new directions of practice and research are forming. Whereas some new trends in technology and management cut across existing perspectives, other new topics may have the potential to become a subfield in their own right. Furthermore, the research foundations of the field still need to be spelled out more explicitly and rigorously. New data is badly needed. More new topics and trends are emerging in e-Government, for which it may be difficult to locate a nurturing home in one of the existing Minitracks within the e-Gov Track at HICSS. Therefore, the e-Government Emerging Topics Minitrack provides a home for incubating those new topics and trends. Topics and research areas include but are not limited to:
Ø The conceptual and practice-based boundaries of the field of e-Government
Ø Agendas for e-Government research
Ø Research methodologies for the study of e-Government
Ø The nature of inter and multidisciplinary research designs in e-Government
Ø Differences and similarities between e-Government, PMIS and MIS research
Ø Mobile Government: Challenges, opportunities, standards, and protocols
Ø Mobile voice/data integration
Ø Mobile to legacy/non-mobile application integration
Ø Web 2.0 in government
Ø Data-driven public policy and decision -making
Ø e-Voting experience and issues
Ø Gov’t role in open-source
Ø Archiving and Preservation for small organizations
Ø IT, government, and an aging population
Ø Others as appropriate to the purposes of the Minitrack
Theresa A. Pardo (primary contact)
Center for Technology in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany NY 12205
Tel: (518) 442-3892
Fax: (518) 442-3886
Email: tpardo@ctg.albany.edu
Lawrence E. Brandt
Digital
Government Research
Division of Information and Intelligent Systems, CISE Directorate
National Science Foundation, Suite 1125
Arlington VA 22230
Tel: (703) 292-8912
Fax: (703) 292-9073
Email
lbrandt@nsf.gov
Maddalena Sorrentino
State University of Milan, Italy
Dept. of Social and Political Studies
Via Conservatorio, 7
20122 Milan
ITALY
Tel: +39-02-50318841
Email: maddalena.sorrentino@unimi.it
E-Government Information Security
Governments employ information technology to conduct operations and to interface with citizens. Operations must be conducted securely and with an assurance that information is accurate and protected from unauthorized disclosure. Governments must also ensure the safety and security of its citizens and information technology can aid in this arena. The Information Security Minitrack examines the security of information technology used by governments and critical infrastructures and explores ways that IT can enhance the ability of governments to ensure the safety and security of its citizens. Topics include, but are not limited to:
Ø Systems for governments to respond to security events
Ø Protection of Critical Infrastructures
Ø Information Assurance
Ø Security Related Information Sharing
Ø Information Warfare
Ø Incident Response
Ø Privacy and Freedom of Information
Ø Government Disaster Recovery and Business Continuity
Ø Case Reports Related to Security Experiences Within Government
Gregory B. White (primary contact)
Center for Infrastructure Assurance and Security
The University of Texas at San Antonio
6900 North Loop 1604 West
San Antonio TX 78249,
Tel: (210) 458-6307
Fax: (210) 458-6311
Email: greg.white@utsa.edu
Wm.
Arthur Conklin
Department of Information & Logistics Technology
College of Technology
University of Houston
312 Technology Building
Houston
TX 77204
Tel: (713) 743-1556
Fax: (713) 743-5699
E-Government Organization and Management
This Minitrack addresses organizational and methodological frameworks as well as managerial aspects of e-Government. Among the topics covered by this Minitrack are:
Ø Organizational aspects of e-Government:
Ø Strategies for development, implementation, maintenance and evaluation of Public sector information systems
Ø Strategies for integrating actors, business processes and systems to support cross-organizational e-Government processes
Ø Change management
Ø Business models for e-Government
Ø System design and requirements engineering for e-Government
Ø Management aspects of e-Government
Ø EAM – e-Government Architecture Management – IT/IS Planning and Management
Ø E-Government strategies
Ø Governance structures
Ø Methods and frameworks for e-Government assessment
Ø E-Government control
Ø Innovation management and trend monitoring
Ø
Knowledge management
Helmut Krcmar (primary contact)
Chair for Information Systems
Technische Universität München, Germany
Boltzmannstr. 3
D 85748 Garching bei München
GERMANY
Tel:
+49-89-289-19530
Fax: +49-89-289-19533
Email: krcmar@in.tum.de
Christine Leitner
Donau-Universität Krems
Zentrum für Europäische Verwaltungswissenschaft
Dr.-Karl-Dorrek-Straße 30
A-3500 Krems
AUSTRIA
Tel: +43 (0)2732 893-2470
Fax: +43 (0)2732 893-4110
Email: christine.leitner@donau-uni.ac.at
Anthony M. Cresswell
Center for Technology in Government
University at Albany-SUNY
187 Wolf Road
Albany NY 12205
Tel: (518) 442-3766
Fax: (518) 442-3886
Email: tcresswell@ctg.albany.edu
E-Government Services and Information
Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion. As a result, research in e-government services is emerging as an important and rapidly growing field of inquiry. However, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets. Research to guide development, management and evaluation of e-government services is still in its infancy. Furthermore, e-government poses numerous challenges in terms of interoperability of services, design of services in use, optimization of process chains, identification and assessment of the value-chain of services, electronic records management, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and public e-services, outsourcing of services, digital preservation, etc. The Minitrack seeks research papers and practitioner reports addressing the characteristics, development, implementation, and uses of e-government services and systems.
Topics and Research Areas include, but are not limited to:
Ø Citizens' desires and needs on e-government services across government levels and branches
Ø Organizational and interoperability challenges of cross-organizational service chains
Ø Barriers to e-government services adoption and diffusion
Ø Challenges and opportunities of e-government service delivery through mobile user interfaces
Ø Business process analysis, value-chain analysis and change requirements for e-government services
Ø Development and maintenance issues of government portals
Ø Identification, authentication, and trust in e-government services
Ø Access to governmental documents and records including legal, policy, and technical implications, program models, (also case studies)
Ø IT-based procedures, workflow support, protocols, and schemes used for government services
Ø Electronic Record Management and Archiving
Ø Digital preservation of government records
Ø Impacts and issues of ISO 15489 and DoD 5015.2 standards
Ø Aspects of outsourcing process chains in e-services provision
Ø
Sector-specific e-government service cases: e-services in the administrative,
government, health, education, judicial, executive, defense, etc. branch of the
pubic sector.
Maria A. Wimmer (primary contact)
University of Koblenz-Landau
Research Group eGovernment
Institute for IS Research
Universitaetsstr. 1
56070 Koblenz
GERMANY
Tel: +49 261 287 2646
Fax: +49 261 287 100 2646
Email: wimmer@uni-koblenz.de
Enrico Ferro
Istituto Superiore Mario Boella (ISMB)
Technology to Business Intelligence Area
Via
Boggio 61
10138 Turin
ITALY
Tel: +39-011-2276.232
Fax: +39-011-2276.299
Email:
ferro@ismb.it
Sara Eriksén
Blekinge Institute of Technology
Department of Interaction and System Design
SE-372 25 Ronneby
SWEDEN
Tel: +46 457 38 55 65
Fax: +46 457 126 79
Email: sara.eriksen@bth.se
E-democracy comprises the application of information and communication technologies to support the democratic decision-making processes and to allow more effective and transparent engagement between government, business, NGOs, and citizens. These technologies have created an opportunity for policy makers, managers, politicians and citizens to invigorate the democratic processes at a time in which public trust in government and voting levels are at historic lows. Nevertheless, electronic democracy has also been criticized as not living up to expectations or that social and economic inequities have resulted in a digital divide. Possible topics of interest might include electronic campaigning, electronic voting, citizen mobilization, political communication, digital divide, transparency and accountability, stakeholder coordination and influence, electronic participation and consultation, or community networking.
Research questions include, but are not limited to:
Ø To what extent do ICTs facilitate public interaction and encourage participation among citizens, government representatives, and stakeholders?
Ø How do we develop and deploy technology to support the electoral process such that it provides secure and trustworthy voting environments?
Ø What are the emerging practices in electronic campaigning and do they work?
Ø How are communities and neighborhoods using ICTs to network and mobilize socially and politically?
Ø How do governments integrate electronic input from citizens and stakeholders into decision making?
Ø How does the application of ICTs for governance affect trust, accountability, and responsiveness?
Ø What political and organizational factors determine the willingness of government entities to become more transparent and interactive?
The Minitrack welcomes theoretical or theoretically informed applied research that examines any level of government – federal, state, local, or community – using either qualitative or quantitative methods. International and comparative contributions are also welcome.
Eric W. Welch (primary contact)
Department of Public Administration
University of Illinois at Chicago
412 South Peoria Street, Room 140
Chicago IL 60607
Tel: (312) 413-2416
Fax: (312) 996-8804
Email: ewwelch@uic.edu
Suzanne Beaumaster
Department of Public Administration
University of La Verne
2220 3rd Street
La Verne CA 91750,
Tel: (909) 593-3511, x-4817
Email: beaumast@ulv.edu
David Wolber
University of San Francisco
Department of Computer Science
2130 Fulton Street
San Francisco CA 94117-1080
Tel: (415) 422-6451
Fax: (415) 422-5800
Email: wolber@usfca.edu
E-Policy, Law, and
Governance focuses on how the development, utilization, and expansion of
information and communications technologies (ICT) are interrelated with creation
and implementation of public policies and laws as well as how these technologies
impact and influence governance systems. While ICT can offer means to increased
efficiency and effectiveness, these technologies must be tempered by concerns of
equity and access.
Public policy issues and their analysis pertain to
Ø the digital divide,
Ø ICT standards,
Ø diffusion and adoption of ICT, and
Ø the role of ICT in public and health service administration,
Ø E-polices and their analysis at the national level.
E-governance relates to legal and policy implications of inter-organizational and public-private sector systems for government service delivery and includes:
Ø Transparency,
Ø Trust and legitimacy concerns,
Ø Issues of accountability, responsiveness, and authority.
Keith A. Schildt (primary contact)
University of La Verne
College of Business & Public Management
1950 Third Street
La Verne CA 91750
Tel: (909) 593-3511 x4818
Email: schildtk@ulv.edu
Sharon S. Dawes
Center for Technology
in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany NY 12205
Tel: (518) 442-3892
Fax: (518) 442-3886
Email:
sdawes@ctg.albany.edu
Stuart W. Shulman
School of Information Sciences
University Center for Social and Urban Research
University of Pittsburgh
121 University Place, Ste 600
Pittsburgh PA 15260
Tel: (412) 624-3776
Fax: (412) 624-4810
Email: Shulman@pitt.edu
Mobile Services and Technologies
This Minitrack is focused on mobile technology
applications and value-added products and services. If we translate this to
necessary activities, they will include (i) solutions for information sharing,
networking, services designed for mobile technology, (ii) solutions for wireless
connectivity anytime, anywhere, (iii) solutions for personal, portable,
localized information, which enables transactions, (iv) solutions for
intelligent user interfaces and support, and (v) solutions for intelligent
decision and action support.
The aim of the Minitrack is to bring together various mGovernment solutions in
terms of technology, applications and services. The mini-track will bring
together real-world mGovernment examples and their development, implementation
and evaluation as a foundation for developing concepts, frameworks and models
that can be used to study the challenges and opportunities for m Government. The
question of ensuring a user centered approach to mGovernment solutions is of
special interest and the track focuses on the individual and government levels
of analysis. We invite papers that test and expand our current understanding of
the issues in the area of mGovernment. We particularly welcome controversial
pieces that will challenge our thinking regarding taken-for-granted assumptions
based on eGovernment, models, and research practices.
Possible topics include (but are not limited to):
Ø How does mobility affect public services as service
providers?
Ø
How does mobility affect public service organisations as service users?
Ø Methods to evaluate customer
experience of mGovernment applications.
Ø
Factors influencing users¹ choice to use mobile channels for government access
Ø How and why could
mGovernment applications be useful to people?
Ø
What kind of successful mobile applications have been developed?
Ø The Transition from
eGovernment to mGovernment
Ø
M-Government technologies as infrastructure for service organisations
Ø M-Government applications and
services
Ø M-Government impact on
government
Ø M-Government and country cases
Ø M-Government and city cases
Ø The future and the potential
of mGovernment
Pirkko
Walden (primary contact)
Institute for Advanced Management Systems Research (IAMSR)
Åbo Akademi University
ICT House A 4052
20520 Åbo
FINLAND
Tel: +358-2-215-4667 or +35840-540-9141 (mobile)
Fax: +358-2-2154809
Email:
pirkko.walden@abo.fi
Christer Carlsson
Institute for Advanced Management Systems Research (IAMSR)
Abo Akademi University
ICT House A 4053
20520 Åbo
FINLAND
Tel: +358-400-520 346
Fax: +358-2-2154809
Email:
christer.carlsson@abo.fi
Michael Goul
Department of Information Systems
W. P. Carey School of Business
Arizona State University
P.O. Box 874606
Tempe AZ 85287-4606
Tel: (480) 965-5482
Fax: (480) 965-8392
Email:
Michael.Goul@asu.edu
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