Community Wireless Networks for Development

 

The goal of this mintrack is to address the impact of emerging community (municipal) wireless systems on social and economic development in today’s society. Community wireless systems represent community-driven solution that provides affordable or free ubiquitous broadband wireless access to all community members. Such networks take advantage of the free frequency, the increasing enhancement of wireless standards, and the social capital in the society. Social capital, in this context, includes donations, academic experts, open source software, recycled equipment, location hosting, and voluntary work. These systems have grown to be an alternative option to expensive telecommunication companies and a supplement of the government efforts to integrate the digital revolution in all aspects of everyday life. However, developing such local connectivity solutions have raised many technical, social, economic, legal, and interoperability issues. The proposed multidisciplinary mintrack provides a unique forum that integrates various related theories such as network theory, social theory, and economic development theory to bring about development for the community at large.

 

Hesham H. Ali (primary contact)

Professor of Computer Science

Associate Dean for Academic Affairs

College of Information Science and Technology

University of Nebraska at Omaha

Omaha  NE 68182

Tel: (402) 554-3623

Fax: (402) 5540-3284

    Email: hesham@unomaha.edu
 

Abdelnasser Abdelaal

College of Information Science and Technology

University of Nebraska at Omaha

Omaha NE 68182

Tel: (402) 554-4906

Fax: (402) 5540-3284
    Email: aabdelaal@unomaha.edu

 

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Cyber Threats, Emerging Risks, and Systemic Concerns

 

This mini-track addresses issues related to detecting, mitigating and preventing the threat of computer-based attacks and operational failures.  Papers that address improving the security of computer-reliant organizations from these threats through technical, organizational, or behavioral change are encouraged.  These may include simulation studies, case-based research, empirical studies, and other applications of quantitative and qualitative methods. Contributions that rely on a perspective that is systemic and holistic are especially appreciated.

 

Topics include, but are not limited to:

 

·         Identifying modes of misuse

·         Applications of access policies

·         Analysis of known and unknown modes of attack

·         Separating anomalous from routine behavior

·         Detecting and mitigating insider threats

·         Modeling risks and approaches to mitigation

·         Teaching and training security and business managers about the risks of cyber-attacks

·         The economics of information security

·         Creating channels and techniques to share confidential information

·         Modeling and theory building of security issues

·         Unifying security and safety models

  

Guido Schryen (primary contact)

Institute of Business Information Systems

RWTH Aachen University

Templergraben 64

52062 Aachen

GERMANY

Tel: +49-241-8096193

Fax: +49-241-8092702

    Email: schryen@winfor.rwth-aachen.de

 

Jose J. Gonzalez

Agder University College

Faculty of Engineering and Science

Security and Quality in Organizations

Grooseveien 36

NO-4876 Grimstad

NORWAY

Tel: +47-37253240

Fax: +47-37253001

    Email: jose.j.gonzalez@hia.no

 

Eliot H. Rich

Department of Information Technology Management

University of Albany

1400 Washington Avenue, BA 310

Albany  NY 12222

Tel:  (518) 442-4944

Fax:   (518) 442-2568

    Email: e.rich@albany.edu

 

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 *  Delivering Online Service - The Role of ICT

  

Customer service quality is considered a key component of customer satisfaction, customer retention and ultimately, business success.  Currently the nature of service delivery is undergoing extensive change. Increasingly customers are interfacing directly with ICT systems and applications, or dealing with the organisation via ICT-mediated channels rather than face-to-face.  This has created new challenges for businesses. Many businesses are now implementing a range of customer-centric e-CRM systems. By themselves, these initiatives are not enough to satisfy and retain customers. These initiatives need to be followed up by the delivery of quality online services.

 

In this Minitrack we are interested in theoretical and empirical papers, including case studies, aimed at elucidating the determinants of online service quality, and papers that report on technologies, systems, and procedures businesses employ to meet online service delivery requirements.  

 

Potential Topics:

• The changing nature of customer service quality in an ICT-mediated environment
• Service quality in web portals
• Online service quality in the multi-channel organization
• Self-service technologies
• Metrics and instruments for the measurement of online service quality
• The impact of contextual factors and site and user purpose on perceptions of online service quality
• Developing customer loyalty and building a service brand in online environments
• Internal information management for online service quality
• Functional integration, process management, and online service quality
• Services Science: the information technology, processes, and behaviours that go into a successful services operation

 

Beverley Hope (primary contact)

Assistant Dean of Academic Affairs

College of Information Technology             

UAE University                                                 

P. O. Box 17555
Al-Ain

UNITED ARAB EMIRATES

Tel : +971 3 7626209

Fax: +971 3 7626309

    Email: bhope@uaeu.ac.ae

 

Mary Tate

School of Information Management      

Victoria University of Wellington          

PO Box 600    

Wellington

NEW ZEALAND

Tel: +64 4 463-5265

Fax: +64 4 463-5446

    Email: Mary.Tate@vuw.ac.nz

 
Brian Corbitt

School of Business Information Technology         

RMIT University                                                

GPO Box 2476V

Melbourne, Victoria, 3001

AUSTRALIA

Tel:  +61 3 9925-5808

Fax: +61 3 9925-5850

     Email: brian.corbitt@rmit.edu.au

  

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  *  Electronic Customer Relationship Management

 

The conduct of business using internet technologies, often referred to as electronic commerce (e-commerce), continues to be a significant, pervasive issue for both enterprises and customers. Within e-commerce, the use of mobile technology (e.g. cellular, WiFi, etc.), often referred to as mobile commerce (m-Commerce) gains momentum again. eCommerce is comprised of two relationship types: those between enterprises and customers; and those between and among enterprises.  It is the former this Minitrack addresses. Fundamentally eCRM and mCRM concerns attracting and keeping “Economically Valuable” customers and repelling and eliminating “Economically Invaluable” ones. We are on the threshold of a shift from a transaction-based economy to a ‘relationship-based economy’. 

The continuing importance of managing customer relationships in eCommerce and mCommerce is the stimulus for this Minitrack. There are 10 major non-mutually-exclusive topics within this minitrack. Each major topic is composed of minor ones, due to the complexity and richness of eCRM and mCRM issues that need to be researched. Accepted papers on the topic “Security and Privacy Issues in eCRM and mCRM” may be published in a special issue of the International Journal of Information Security and Privacy.

Potential topics include but are not limited to:

1.      Security and Privacy Issues in eCRM and mCRM

2.      eCRM and mCRM within Markets

3.       eCRM and mCRM within Business Models

4.       Knowledge Management for eCRM and mCRM

5.       eCRM and mCRM Technological Issues

6.       eCRM and mCRM Human Issues

7.       Business Performance Issues in eCRM and mCRM

8.       Web 2.0 in CRM

9.       Global CRM

10.   Case Studies and Demonstrations of 'Real World' eCRM and mCRM Applications

 

 

Nicholas C. Romano (primary contact)

College of Business Administration 
Department of Management Science and Information Systems

Oklahoma State University

700 North Greenwood Avenue

Tulsa  OK  74106-0700

Tel: (918) 594-8506

Fax: (918) 594-8281

    Email: Nicholas.Romano@OKState.EDU

 

Jerry Fjermestad
School of Management
New Jersey Institute of Technology
University Heights
Newark NJ 07102
Tel: (973) 596-3255
Fax: (973) 596-3074
    Email: fjermestad@adm.njit.edu

 

Lutz Kolbe

Competence Center ‘Customer Management’

Institute of Information Management

University of St. Gallen

Mueller-Friedberg-Strasse 8

9000 St. Gallen

SWITZERLAND

Tel:  +41-71-224 3796

Fax: +41-71-224 3296

    Email:   lutz.kolbe@unisg.ch

 

Susanne Glissmann

Competence Center ‘Customer Management’

Institute of Information Management

University of St. Gallen

Mueller-Friedberg-Strasse 8

9000 St. Gallen

SWITZERLAND

Tel:  +41-71-224 3616

Fax:  +41-71-224 3296

    Email: susanne.glissmann@unisg.ch

 

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  *  Electronic Marketing

 

Firms are still learning how to effectively market in new media. What are the effective strategies to attract customers, increase involvement and purchases, and ensure repeat visits to online or physical stores? How do consumers behave in online auctions? How do they respond to novel forms of advertising or representation of product and store information?

Submitted papers may be quantitative or qualitative, including:

•  Rich descriptive statistics of online customer behavior
•  Validated new instruments to measure constructs
•  Tested theories of online user behavior
•  Novel analytic models and frameworks on how new technologies impact electronic marketing to customers or organization of the marketing function
•  Detailed case studies of electronic marketing applications used to generate theories and hypotheses through comparative case analysis or to illustrate novel business practices
• The design and critical evaluation of novel electronic marketing systems and embedded methods
• Data collection methods
• Ethnography

 

Bruce D. Weinberg (primary contact)

Marketing Department

Bentley College

175 Forest Street

Waltham  MA 02458

Tel: (781) 891-2276

Fax: (781) 788-6456

    Email:  celtics@bentley.edu

 

Ajit Kambil

Deloitte Research

Deloitte and Touche

200 Berkeley Street

Boston  MA 02116

Tel: (617) 437-3636

Fax:  (617) 437-5636

    Email:   akambil@stern.nyu.edu

 

Arnold Kamis

Department of Computer Information Systems

Bentley College

175 Forest Street

Waltham MA 02458

Tel: (781) -891-2296

Fax: (781) -891-2949

    Email:  akamis@bentley.edu

 

Marios Koufaris

Department of Statistics and Computer Information Systems

Baruch College, City University of New York

55 Lexington Ave., Box B11-220

New York  NY 10010

Tel:  (646) 312-3373

Fax: (646) 312-3351

    Email:  marios_koufaris@baruch.cuny.edu

 

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Interactive Digital Entertainment, Social Computing and Lifestyle Computing

 

Some of the most dramatic recent developments in computing have been the explosive growth in interactive digital entertainment (IDE), and social and lifestyle computing—or the non-business use of computing for purposes of entertainment, socialization, and lifestyle augmentation. The market for gaming is currently about $7.3 billion dollars, with $936 million in online gaming. Meanwhile, the market for digital entertainment in homes and home automation has reached an all-time high in 2005. These non-business uses of computing represent large and legitimate markets with social implications that are so profound and global in impact that affected societies will never be the same.

 

Gaming has long been an extension of artificial intelligence research, but its many social, economic, and business implications have long been ignored by academic researchers. Research in interactive digital entertainment and lifestyle computing is even more sparse. Given the magnitude of impact that interactive digital entertainment and lifestyle computing will have on the world, this minitrack will explore and foster unaddressed social, business, and technical research in these areas. These topics are a natural extension of and complement with related research in the Internet and the Digital Economy track (e.g., online communities, e-business, online communication, ethical and legal issues, and m-commerce); however, our topics do not directly compete with any of the existing mini-tracks within this track.

 

Example topics of interest include, but are not limited to, the following aspects of online interactive digital entertainment (IDE) and lifestyle computing:
 

·         Advertising models with IDE

·         AI techniques for IDE

·         Auctions for online gaming components

·         Automated / smart homes

·         Collaborative gaming

·         Communication techniques and issues of IDE

·         Conflicts between real and virtual worlds

·         Diffusion and adoption of IDE

·         Digital convergence

·         Digital personas

·         E-business of entertainment

·         Economic impact of IDE

·         Gaming communities

·         Gaming currencies

·         HCI aspects of IDE / edutainment

·         IDE agents

·         Immersive gaming

·         Interactive digital storytelling / techniques for interactive narration

·         Interactive theatre

·         Learning through IDE

·         Lifestyle computing

·         Massive social collaboration

·         Measures of IDE

·         Metaphors of IDE

·         Methodologies and development techniques

·         Mixed reality and virtual reality

·         Mobile gaming

·         Models of IDE

·         Novel interfaces

·         Online addiction and anti-social behavior

·         Online environments of IDE

·         Pricing of IDE

·         Privacy and security issues

·         Social blogging

·         Social issues and considerations of IDE

·         Virtual reality

·         Wearable computing

·         Ubiquitous gaming

·         Wireless social computing

Paul Benjamin Lowry (primary contact)

Rollins Faculty Fellow

Information Systems Department

Kevin Rollins Center for e-Business

Marriott School

Brigham Young University

573 Tanner Building

Provo  UT 84602

Tel: (801) 422-1215

    Email: Paul.Lowry@BYU.edu

 

Ian MacInnes

School of Information Studies

Syracuse University

324 Hinds Hall
Syracuse NY 13244-4100

Tel: (315) 443-4101

    Email:  IMacInne@syr.edu

 

Taylor Wells

Indiana University

    Email: taylor.m.wells@gmail.com

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Internet Security: Intrusion Detection and Prevention in Mobile Systems 

 

This session will focus on the types of security problems that can occur in mobile wirelessly-connected systems, the solutions for known problems, and strategies for circumventing these difficulties in the future.

• Identification of intrusion mechanisms specific to mobile devices and the measures that can be taken to exclude their use.

• Recognition of system and network technical vulnerabilities that are specific to mobile devices.
  Establishing and implementing minimum sets of security requirements (standards) in a mobile environment.
  Security breach detection and recovery: mechanisms to detect when critical data has been altered and knowing when to rollback to recovery data.

• Mobile network performance issues related to the use of security measures.
  Software design methods to allow mobile devices to be inherently more secure.

• Certification of security compliant mobile appliances and how this process might affect use of the wireless Internet or Bluetooth networks.

• User training and support for maintaining an individual¹s part of the mobile Internet.

Joseph G. Tront  (primary Contact)     
Electrical & Computer Engineering      
Virginia Tech  
Blacksburg, VA 24061-0111      
Tel: 540-231-5067   

    Email: jgtront@vt.edu

 

Randy Marchany
Computing Center
Virginia Tech
Blacksburg, VA 24061
Tel: 540-231-1688

    Email: marchany@vt.edu

 

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Market Structures and Business Models for Web-Based Information Goods

 

Triggered by the increasing number of internet user, the growing digitalization of physical information as well as the web 2.0 phenomenons, in recent years more and more data are becoming available on the web. RFID is used to digitalize information from the physical world, organizations (especially e-commerce provider) open their databases to the public via web services or APIs, and internet user enter a variety of personal and non-personal information. By combining this data via mash-ups or composed services, value is added and more complex, individualized, or richer information is generated.

 

In this growing data market, research has to be done on typical market structures, the players of the data market (user, intermediates, supplier et cetera), their interactions, their business models, their strategies as well as other inter- and intra-organizational questions, that are relevant for an efficient production, vending, and usage of web-based information goods.

Potential topics and research questions that this Minitrack would address includes but is not limited to:
 

For these topics quantitative as well as qualitative research studies are welcome.

  

Axel Hochstein  (primary contact)
Competence Center “Inudstrialization of Information Systems”
Institute of Information Management

University of St. Gallen

Mueller-Friedberg-Strasse 8

9000 St. Gallen

SWITZERLAND

Tel:  +41 71 224 2778

Fax:  +41 71 224 3296

    Email:   axel.hochstein@unisg.ch

 

Jie Wang
Management and Engineering  Informatics
M23 Terman Engineering Center

Stanford University
Palo Alto CA 94305-4020
Tel: (650) 725 6627
    Email: jiewang@stanford.edu

 

Alexander Schwinn

Manager Developers Program

eBay International

Office Germany
Albert-Einstein-Ring 2-6
14532 Kleinmachnow

GERMANY

Fax:     + 49 30 8019 5174

    Email:  alexander.schwinn@ebay.de

 

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Open Movements: Open Source Software and Open Content

 

The Open Movement phenomenon includes Open Source Software (OSS) and Open Content (OC). OSS is software that is developed by a community and released under some sort of ³open source² license. OC refers to published content released under some form of open license similarly allowing the content to be modified and redistributed.

Possible topics for this Minitrack may include but are not limited to:
1.     Issues in distributed software development for OSS
2.     Issues in content development in OC
3.     Distributed collaboration in and coordination of open groups
4.     Distributed group development for OSS and OC
5.     Community development in open groups
6.     Open groups as communities of practice
7.     Leadership in open groups
8.     Creators' roles in open groups
9.     Governance of open groups
10.   Implementation of OSS
11.  Distributed project and distributed team management
12.  Knowledge management and learning in OC and OSS development
13.  Member satisfaction and effectiveness in OC and OSS development
14.  Motivation in OC and OSS
15.  User involvement and user support in OSS development
 

Kevin Crowston (primary contact)

Syracuse University

School of Information Studies

4–206 Centre for Science and Technology

Syracuse  NY 13244–4100

Tel:  (315) 443–1676

    Email: crowston@syr.edu

 

Hala Annabi

The Information School

University of Washington

Box 352840

Suite 370 Mary Gates Hall

Seattle  WA 98195-2840

Tel:  (206) 616-8553

    Email: hpannabi@u.washington.edu

 

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Standards and Standardization

 

Standards and standardization are of crucial importance for the creation and management of information systems.  At a technical level, standards provide interoperability between system components, either for peer-to-peer operation or within hierarchical architectures (stacks). The standardized elements range from levels of electrical signals to the semantics of knowledge transmitted between systems.

 

Internal standardization (such as through the adoption of reference platforms) provides for efficiencies of procurement and administration, while at the same time constraining or even foreclosing options for future systems deployment. Between organizations, standards facilitate the modular division of labor in the provision of complementary assets across a value networks.

 

From mobile telephones to web services, standardization efforts have defined the rules of competition and cooperation for an entire industry segment. These efforts may apply to a specific industry domain, or apply to infrastructure that crosses multiple industries. Such standardization can arise from market, hierarchy or network mechanisms.

 

Standards choices and adoption represent also a range of challenges related deployment of power, institutional pressure, reliance on network externalities or generation of bandwagon effects. These challenges need to be addressed at the level of individuals, organizations and industries or nations or regions. Relevant theories of economics, strategy, sociology of knowledge and diffusion of innovations are applicable to addressing these challenges.

 

Prospective authors are encouraged to visit the minitrack website http://www.joelwest.org/HICSS/  for additional information and examples from previous conferences. 

 

Joel West (primary contact)

San José State University

College of Business

Organization and Management Department

Business Tower 656

San José  CA 95192-0070

Phone:   408-924-7069 (work)

Fax: 408-924-3555

    Email: Joel.West@sjsu.edu

 

Kalle Lyytinen

Department of Information Systems

Weatherhead School of Management

Case Western Reserve University

Cleveland OH 44106-7235

    Email: kalle@po.cwru.edu

Tim Weitzel
Chair, Information Systems and Services
University of Bamberg

Feldkirchenstrasse 21

96045 Bamberg

GERMANY
Tel: +49-69 798 23318

    Email: standards@is-bamberg.de
    http://www.is-bamberg.de/

 

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Technologies and Strategies for Service-Oriented Architectures

 

This Minitrack focuses on the technology and approaches used to realize service-oriented architectures with Web services.  Potential topics: research on Web services technologies and standards, discussion of tool developments, examination of implementation strategies, governance approaches, and organizational impacts of Web services and related technologies in a service-oriented architecture.

 

William Dave Haseman (primary contact)

School of Business Administration

University of Wisconsin-Milwaukee

PO Box 742

Milwaukee WI  53201

Tel:  (414) 229-4357 or (414) 229-3333 (office)

Fax: (414) 229-4477

    Email:  daveh@uwm.edu

Marc N. Haines

School of Business Administration

University of Wisconsin-Milwaukee

PO Box 742

Milwaukee  WI  53201

Tel:  (414) 229-3773  or (414) 229-4235 (office)

Fax:  (414) 229-4477

    Email:  mhaines@uwm.edu
 

Frank Armour

School of Information Technology and Engineering

George Mason University
22929 Golden Plover Place
Brambleton  VA 20148

Tel: (202) 251-3554
    Email: farmour@att.net

 

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Value Webs in the Service Economy

 

Value Webs consist of networks of partners who collaborate at different stages of interlinked value chains enabled and coordinated by ICT. These technologies support both formalized inter-business and inter-personal informal processes and relationships and offer ways to embed relationships into broader contexts. The minitrack wants to discuss the use, design and impacts of such emerging technologies and business models on interlinked value chains from technological, social and economical perspectives. Special emphasis will be put on emerging service ecosystems, IT-supported service science, new business models, relationship management and engineering of IT artefacts that can support these activities.

 

The topics covered in the Minitrack include, but are not restricted to the following subjects:

 

• New IT-enabled Services and Service Architectures in and for Value Webs
• Service Ecosystems
• Service Science, Management and Engineering for Value Webs
• Architectures and Infrastructures for Value Webs (architectural control and value extraction, scope and flexibility, Application Integration within Value Webs, evolvability)
• Standards and Ontologies for Inter- and Intra-organizational Collaboration in Value Webs (web service choreographies, semantics)
• New types of platforms for value webs (e-collaboration, collaborative market places, R&D knowledge communities)
• New Technologies Enabling Value Webs (e.g. RFID, smart dust)
• Customer Integration in Value Webs (customer knowledge sharing,)
• Supply Chain Management, Marketplaces, and Product Development in Value Webs
• Interfaces, Methods, Products, Service Design and Social Considerations for Collaboration in Value Webs
• Methods for Supporting, Creating and Adapting Value Webs
• Adoption and Diffusion of ICT in Value Webs, the role and impact of standards as coordinating mechanism
• Case Studies and Reference Models for Value Webs in Different Industries
• Social, Political and Economic Impact of Value Webs
• Business Models and economic analyses for Value Webs

 

Jan Marco Leimeister (primary contact)

Information Systems (I17), p

Technische Universitaet Muenchen

Boltzmannstr. 3

85748 Garching

GERMANY

Tel: +49-89/289-19510

Fax:  +49-89/289-19533

    Email: leimeister@in.tum.de

 

Helmut Krcmar

Chair for Information Systems

Technische Universitaet Muenchen

Boltzmannstr. 3

85748 Garching

GERMANY

Tel: +49-89/289-19530

Fax:  +49-89/289-19533

    Email: krcmar@in.tum.de

 

Kalle Lyytinen

Department of Information Systems

Weatherhead School of Management

Case Western Reserve University

Cleveland OH 44106-7235

Tel: (216) 368.5353

Fax: (216) 368.4776

    Email: kalle@po.cwru.edu

 

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Virtual Communities

 

Virtual Communities have been studied from a variety of different perspectives and disciplines: online communities of practice, inquiry, and interest; political, social, and gaming communities. Community building and community management can be a key success factors in the digital economy and society, encompassing work, education, social life, and play. They exist as new realms of commerce and interaction, as well as supplementing existing practices.  The communities targetted in this minitrack may be constituted as Internet cafes, portal sites, online education, groupware systems, electronic auctions, billboards, peer-to-peer file sharing infrastructures, enterprises or organizations, social communities and more. These online communities differ in their purpose, yet share common features such as:  common interests, practices, languages and ontologies, with common semantics as well as normative issues. Communities are a sociological phenomenon. They can foster a social atmosphere for interactions, relationships and transactions.

 

We call for papers that address ‘virtual communities’ at and for work, school, home and play. Virtual communities have become a significant factor of the information society and it is important to understand them better. The range of subjects is diverse and interdisciplinary, for example:

Ø       Social, political and economic impact of Virtual Communities

Ø       Communities as sociological phenomenon in the digital economy

Ø       Creation and maintenance of sense of community in online venues

Ø       Design for online communities

Ø       Online communities of practice

Ø       Community-related business models, services and best practices and lessons learned

Ø       Online communities of inquiry

Ø       E-learning: structures, implementations, and practices

Ø       Management and organizational behavior of communities

Ø       Transaction-oriented Virtual Communities, Customer collaboration

Ø       Peer-to-Peer or mobile services for Virtual Communities

Ø       Personalization and use of customer profiles

Ø       Recommendation systems

Ø       Case studies and topologies of Online Communities

Ø       Design principles for community platforms

Ø       Formal or semi-formal models of communities and their platforms: Conceptual frameworks, Organizational models, Cognitive models, Multi-agent systems, Formalizations

Ø       Theoretical models and studies of online community

 

Karine Barzilai-Nahon (primary contact)

The Information School

University of Washington

Mary Gates Hall, Room 370B

Box 352840

Seattle WA 98195-2840

Tel: (206) 685-6668

    Email: karineb@u.washington.edu

 

Caroline Haythornthwaite

Graduate School of Library and Information Science

University of Illinois at Urbana-Champaign

Champaign IL 61820

Tel: (217) 244-7453

    Email: haythorn@uiuc.edu

 

 

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