Knowledge Management Systems Track

Most practitioners and researchers recognize that knowledge flow is extremely important especially in the current age where organizations have to continually learn and innovate to remain competitive. Given that knowledge flows is seen as an essential source of a firm’s sustainable competitive advantage, it is imperative to understand and manage this process in an effective manner. Knowledge flows occur between individuals, among groups of individuals, and between organizations. This Minitrack focuses on examining the nature and role of knowledge flows (e.g., knowledge transfer and knowledge sharing) among entities. Papers with technical, managerial, behavioral, organizational, and/or economic perspectives on knowledge flows are accepted and presented in this Minitrack.

Potential topics that this session will address are:

Ø Characterizing the nature of knowledge flows.

Ø Design of information and communication systems that facilitate knowledge transfer and sharing.

Ø Technical challenges and solutions in the development and implementation of systems that facilitate knowledge flows.

Ø Managerial and organizational challenges/solutions in the institutionalization and implementation of processes and activities that facilitate knowledge flows.

Ø Intra- and inter-organizational processes for effective leverage of knowledge through knowledge transfer and sharing.

Ø Enablers and inhibitors of knowledge sharing and knowledge transfer behaviors.

Ø Effects of national, professional, and organizational cultures on knowledge transfer and knowledge sharing.

Ø Knowledge transfer and sharing behaviors within emergent organizational forms such as virtual communities.

Ø Role of information and communication technologies in managing knowledge flows.

Ø Knowledge reuse in organizations.

Ø Organizational and economic incentive structures for knowledge sharing and use.

Ø Knowledge acquisition and transfer processes

Ø Organizational culture affects on knowledge transfer

K. D. Joshi (primary contact)

Associate Professor

Department of Information Systems

Todd 240B

Washington State University

Pullman WA 99164

Tel: (509) 335-5722

Fax: (509) 335-8541

Email: joshi@wsu.edu

Mark E. Nissen, Associate Professor

Naval Postgraduate School
589 Dyer Road, Code 06/IS

Monterey CA 93943-5000
Tel: (831) 656-3570 or DSN: 756-3570

Fax: (831) 656-3679
Email: MNissen@nps.edu

http://web.nps.navy.mil/~menissen/

Saonee Sarker, Assistant Professor

Department of Information Systems

Washington State University

Pullman WA 99164-4729

Tel: (509) 335-1183

Fax: (509) 335-4275

Email: ssarker@wsu.edu

Knowledge Management for Creativity and Innovation

The objective of this mini track is to explore the potential for Knowledge Management (KM) to enhance creativity and drive innovation. It addresses issues related to how knowledge is created and applied to derive business value, generate new ideas, and develop new products and solutions.

Topics of interest include, but are not limited to:

Knowledge and action: how knowledge is developed, transformed, interpreted and used to make effective decisions and take actions
KM and New Product Development: how KM contributes to the generation, evaluation and implementation of new products, services, processes and solutions
KM/KMS support for collaborative and creative work, e.g., design, research and development, exploration, customer support
Knowledge sharing, diffusion and creativity, as influenced by different organization cultures and structures
Managing knowledge exploitation vs. exploration dilemmas
Mechanisms associated with KM, creativity and innovation
The use of KM to reduce risk in creative/innovative processes

Hind Benbya (primary contact)

GSCM Montpellier Business School

2300, Avenue des Moulins

34185 Montpellier Cedex 4

FRANCE

Tel: +33 (0) 4 67 10 28 19

Fax: +33(0) 4 67 45 13 56

Email: Benbya@gmail.com or h.benbya@supco-montpellier.fr

Lynne P. Cooper

Jet Propulsion Laboratory, MS 303-310

4800 Oak Grove Drive

Pasadena CA 91109

Tel: (818) 393-3080

Fax: (818) 393-5143

Email: lynne.p.cooper@jpl.nasa.gov

Nassim Belbaly

GSCM Montpellier Business School

2300, Avenue des Moulins

34185 Montpellier Cedex 4

FRANCE

Tel: +33 (0) 4 67 10 25 16

Fax: +33(0) 4 67 45 13 56

Email: n.belbaly@supco-montpellier.fr

Knowledge Mgmt./Org. Memory Success and Performance Measurements

During the past 14 years, HICSS has evolved into a key international forum for knowledge management, organizational learning, and organizational memory researchers and practitioners. This Minitrack continues this trend by encouraging paper submissions from researchers and practitioners exploring performance and success measurement aspects of knowledge management and organizational memories. These include case studies, measuring the effectiveness/efficiency and/or success of implemented systems, defining metrics, critical success factors, and key performance indicators, specifying frameworks, models, methodologies, and processes for assessing knowledge management and/or organizational memory systems, critical issues, strategy concerns, and lessons learned.

Possible paper topics include:

Ø Frameworks and models for assessing knowledge management and/or organizational memory systems

Ø Methodologies and processes for measuring knowledge management and/or organizational memory success and performance

Ø Impact of knowledge management strategy, organization, systems, culture, and other issues on knowledge management/organizational memory success

Ø Organizational effectiveness/efficiency due to knowledge management/organizational memory/organizational learning, knowledge and organizational memory use

Ø Knowledge management, organizational memory, and organizational learning metrics

Ø Knowledge management, organizational memory, and organizational learning success factors and key performance indicators

Ø Benchmarking of knowledge management/organizational memory initiatives

Ø Case studies of knowledge management and organizational memory success and performance measurements

Ø Measuring knowledge management and/or organizational memory performance in global organizations and globally dispersed communities

Ø Effectiveness and/or efficiency of knowledge management/organizational memory systems

Ø Modeling and measuring the impact of social software on knowledge management performance

Ø Defining knowledge management and organizational memory success

weblog: http://gcc.upb.de/HICSS

Stefan Smolnik (primary contact)

Information Systems 2

European Business School (EBS)

International University Schloss Reichartshausen

Rheingaustr. 1

65375 Oestrich-Winkel

GERMANY

Tel: +49-6723-991-246

Fax: +49-6723-991-259

Email: stefan.smolnik@ebs.edu

www: http://www.ebs.edu/is2

Murray Jennex

Information and Decision Science

San Diego State University

5500 Campanile Dr.

San Diego CA 92182-8234

Tel: (760) 722-3801 or (619) 594 5259 Dept or (619) 985-6209 mobile
Fax : (760) 722-2668

Email : Murphjen@aol.com or mjennex@mail.sdsu.edu

KM Implementations and Other Issues

HICSS has evolved into a key international forum for knowledge management, organizational learning, and organizational memory researchers and practitioners. This minitrack encourages research and case study submissions from researchers and practitioners exploring key issues that affect KM initiatives and implementations. This minitrack explores research issues and lessons-learned-anecdotes around the strategies, methodologies, organizational mechanisms (supporters, enablers and obstructors) regarding KM initiatives, including implementation of knowledge management systems. Project managers of knowledge management initiatives like Chief Knowledge Officers need a clear view on initiatives’ goals, metrics and measurement. Setting appropriate goals can greatly enhance chances of success as the initiative can be constantly compared against them, forcing the initiative towards the goal. Moreover, goals are important for budget justification and defense. CKOs also need clear understanding of strategies and tactics to achieve the goals set. Thus organizations would benefit greatly from operationalizable advice we are striving to uncover in this Minitrack

Possible Paper Topics:

Ø Frameworks and models for assessing knowledge management and/or organizational memory systems

Ø Impact of knowledge management strategy, organization, systems, culture, and other issues on knowledge management/organizational memory success

Ø Benchmarking of knowledge management/organizational memory initiatives

Ø Case studies of knowledge management and organizational memory success and performance measurements

Dave Croasdell (primary contact)

Accounting and Information Systems

University of Nevada, Reno

Reno NV 89557

Tel: (775) 784-6902

Fax: (775) 784-8044

Email: davec@unr.edu

Peter Baloh

Faculty of Economics, Dept of Information Management

University of Ljubljana

Kardeljeva ploscad 17

SI-1000 Ljubljana

SLOVENIA

Tel: +386 41 711 317

Fax: +386 1 5892 698

Email : peter.baloh@ef.uni-lj.si

Knowledge Modeling

The objective of this Minitrack is to provide a forum for emerging research on the modeling and use of knowledge in knowledge intensive processes such as software development and new product development. Wide range of issues related to the representation and support for knowledge intensive processes, using a variety of methods and tools ranging from formal models to ontologies to cognitive approaches are of interest. Our objective is to encourage submissions on multiple aspects of the problem as well as promote diversity in perspectives. Accordingly, the scope of the Minitrack will encompass research on modeling concepts, methods, and applications. We also welcome submissions that focus on the use and efficacy of process knowledge in the design of products, systems or services.

Jong Woo (Jonathan) Kim (primary contact)

Department of Computer Information Systems

Georgia State University

35 Broad Street
Atlanta GA 30303

Tel: (404) 651-3823

Email: jkim@cis.gsu.edu

Balasubramaniam Ramesh

Department of Computer Information Systems

Georgia State University

35 Broad Street
Atlanta GA 30303

Tel: (404) 651-3823

Email: bramesh@gsu.edu

Lan Cao

Department of Computer Information Systems

Old Dominion University

Norfolk VA 23529

Tel: (757) 683-4845

Email: lcao@odu.edu

Supporting Distributed Cognition in Knowledge Management Systems

This Minitrack explores how we may support knowledge management systems and processes that involve distributed cognition across multiple actors, agents, groups, and communities.

We especially invite submission that explore:

1) Methods and approaches for KM process-management or KMS design that incorporate support for distributed cognition;

2) KMS design issues that facilitate or constrain collaboration in situations involving distributed cognition;
(3) empirical studies of knowledge-representation or translation using boundary-objects (cognitive artifacts) as a means for supporting distributed cognition.

Possible Paper Topics

Ø Distributed knowledge-representation and/or use of transactive memory in distributed knowledge management

Ø Empirical studies of distributed cognition in group, organizational, or community knowledge management collaborations (including communities of inquiry)

Ø Translations of expertise across distributed knowledge domains

Ø Use of cognitive artifacts and/or boundary objects to mediate distributed knowledge management.

Ø Leveraging and accessing distributed group and organizational expertise

Ø Access to group memory and/or shared mental models of organizational knowledge

Ø Benefits/drawbacks of distributed cognition as a theoretical approach to understanding knowledge management.

Susan Gasson (primary contact)

College of Information Science and Technology

Drexel University

Philadelphia PA 19104

Tel: (215) 895-6398

Fax: (215) 895-2494

Email: sgasson@ischool.drexel.edu

Jim Waters

College of Information Science and Technology

Drexel University

Philadelphia PA 19104

Tel: (215) 895-2493

Fax: (215) 895-2494

Email: james.waters@drexel.edu

Technological Aspects of KM

The objective of this Minitrack is to develop the architecture of knowledge management systems to support organizations facing changing environments. Individuals learn and share what they have learned with those “nearby” them, who in turn share knowledge with others. This enables organizations to react quickly to changing environments, a necessity for survival. Researchers and practitioners interested in submitting papers to this track are encouraged to explore knowledge management architecture – particularly as related to organizational learning from a design science perspective. We welcome a wide range of approaches that focus on architectural design for learning organizations.

Possible Paper Topics:

Ø Learning-based systems design

Ø Systems design for social knowledge creation and use

Ø Knowledge Management Systems Design for:

o Wicked Problems

o Ethics and Aesthetics

o Inquiring Organizations

o Learning Organizations

Ø Design of technological support for

o Implementing Churchman’s Inquiring Systems

o Inquiring Organizations

o Learning Organizations

Ø Designing for data, information, knowledge, and learning

Ø Exploring relationships among knowledge management, organizational memory, and organizational learning

Ø Methodologies, tools, processes, technologies for developing KM and/or Organizational Memory Systems

Richard Orwig (primary contact)

Accounting and Information Systems

Weis School of Business

Susquehanna University

514 University Ave.

Selinsgrove PA 17870

Tel: (570) 372-4380

Email: orwig@susqu.edu

Dianne Hall

Management Information Systems

College of Business

Auburn University

415 W. Magnolia Ave

Auburn AL 36849

Tel: (334) 844-6443

Email: dhall@auburn.edu

Jim Courtney

Management Information Systems

College of Business Admin.

Univ. of Central Florida

4000 Central Florida Blvd.

Orlando FL 32816

Tel: (407) 832-4138

Email: jcourtney@bus.ucf.edu

RETURN TO TRACKS Send questions or comments to: hicss@hawaii.edu