RETURN TO Tracks

Organizational Systems and
Technology Track

Chair:  Hugh Watson
Department of Management of Information Systems

Terry College of Business

University of Georgia

4475 Barnett Shoals Road

Athens GA  30602

Tel: (706) 542-3744

Fax: (706) 583-0037

Email:  hwatson@terry.uga.edu
 

Minitracks

Business Process Management (BPM)  (Olivera Marjanovic)
 

Competitive Strategy, Economics and IS
(Eric Clemons, Rajiv M. Dewan, and Robert J. Kauffman)
 

Data Warehousing and Business Intelligence
(Robert Winter, Barbara Wixom and Hugh Watson)
 

Enterprise Architecture: Challenges and Implementations

(Frank Armour, Stephen Kaisler, and Jeff Bitner )
 

ERP/EAI System Issues and Answers
(Gail Corbitt, Marino Themistocleous, and Zahir Irani)
 

Implementation and Usage of Radio Frequency Identification – RFID

(Frederik J. Riggins and Bill Hardgrave)
 

Information Technology for Development

(Sajda Qureshi, Maung K. Sein, and Peter Wolcott)
 

Innovation and Innovation Management

(Desai Narasimhalu and Marko Torkkeli)
 

IT Governance and its Mechanisms
(Wim Van Grembergen)
 

IT and Project Management  
(Joseph Weiss, Sue Newell, and Jacky Swan)
 

Research Methods and Applications (Sajda Qureshi, Doug Vogel, and Kerry Ward)

Social Issues in Organizations  (Don Amoroso and Michael Knight)

Social Software for Collaboration - Intentional Community Outcomes
 This minitrack is hosted within the Collaboration Systems and Technology Track.
 

Theoretical Approaches to IS Research (Scott Schneberger and Michael Wade)
 

Topics in Organizational Systems and Technology (Kelly Rainer and Mark Frolick)

Business Process Management (BPM)

In order to remain competitive, more and more organizations are starting to organize their work around customer-focused business processes (BP) rather than isolated functions. Gartner predicts that, by 2008, most Global 2000 organizations will have more than one enterprise wide Business Process Management (BPM) initiative under way.

While the term BPM is most frequently used to describe technologies for BP automation, in recent times, business leaders are increasingly recognizing the need for a more holistic approach to BPM. In fact, according to (Gartner, 2006), “the BPM discipline employs methods, policies, metrics, management practice and software tools to discover, model, simulate, execute, analyze, optimize and govern ongoing adjustments to processes toward the goal of improving business agility and operational performance”. The leading world-wide community of BPM practitioners, BPMG, defines BPM as an ongoing process of understanding, designing, executing and optimization of enterprise-wide business activities that incorporate people, processes, systems and strategy (see: bmpg.org).  However, the current BPM research remains mainly focused on BPM technology. 

This minitrack aims to address this important research gap by adopting a holistic view of BPM, as promoted by the leading business practitioners, rather than the more widespread technical view of BPM.   We will cover the emerging issues, ideas, challenges and solutions created at the crossroads of various BPM aspects including strategy, people, business processes and systems.

Potential topics include but are not limited to:

• Business/ IT alignment through BPM

• BPM case studies

• BPM methodological issues

• BPM-enabling technologies

• Business value of BPM systems

• Critical success factors of BPM initiatives

• BPM-related Knowledge Management

• BPM-related Enterprise Business Intelligence and Business PerformancE
  Management

•  Inter-organizational BPs

•  Design and implementation of flexible, collaborative and emergent
    BP –   technical and business issues

•  BPM outsourcing

• Human aspects of BPM: Organizational staffing and structure, change
    management and leadership strategies

•  BPM Ethics

• Creativity and BP Innovation

• Agility and new organizational forms

Olivera Marjanovic

Building H69, Office 434

School of Business, Faculty of Economics and Business

University of Sydney

Darlington

Sydney  NSW 2006

AUSTRALIA

Tel: + 6 - 1 - 2 - 9351 - 8477

Fax: + 6 - 1- 2 - 9351 - 6638

    Email: o.marjanovic@econ.usyd.edu.au

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Competitive Strategy, Economics and IS
 

This Minitrack covers issues, ideas and solutions at the crossroads of competitive strategy, economics, IS and e-commerce.   We encourage authors to share new and interesting perspectives on topics that are of interest to the academic and practitioner communities, as well as to bring current perspectives on the past work that has appeared in this mini-track.   We especially welcome work-in-progress that develops new theory in the context of case studies of emerging technologies, leading-edge organizations, and market and industry changes.   To set an agenda for future research in this area, the co-chairs invite senior policymakers and executives, whose firms and industries play a defining role with IT and Internet technologies in the markets they serve.   We give consideration to research submissions when author(s) include an industry partner in their presentation.  We also welcome research that reflects a range of current research methods (e.g., models, econometrics, experiments, simulations, cases, frameworks, etc.).

The following areas reflect the range of suitable topics in the area of competitive strategic, economics and information systems, and also covers applications in e-commerce:

• Detailed case studies of the application of strategic IS and their impacts on firms, markets and economies

• Economic analysis of  IS and e-commerce investments, and the relationship between systems use and market share, profitability, business value or other measures of competitive advantage and firm performance

• Business strategy on the Internet, electronic markets and digital convergence

• Strategic adoption and innovative uses of the Internet by organizations, markets, sectors and economies

• Property rights, incomplete contracts, transaction costs and other theories to understand  interorganizational IS

• Channel development, transformation and conflict in the presence of emerging technologies

• Firm strategies for e-intermediation and new market structures, and IT-transformed org design and governance

•  Product design with IT, and the bundling and pricing of physical and digital goods and services

• Implications of emerging ITs for organizational design and governance

• Risk management strategies for IT infrastructure, project and product investments

Robert J. Kauffman (primary contact)
Information Systems Department
W. P. Carey School of Business
Arizona State University
Tempe AZ
Tel: (612)-624-8562; Fax: (612)-624-1316 (until August 24, 2007)
Tel: (480)-965-5232; Fax: (480)-965-8392 (after August 25, 2007)

    Email: rkauffman@csom.umn.edu and rkauffman@asu.edu

Eric K. Clemons
Operations and Information Management 
The Wharton School 
University of Pennsylvania 
Philadelphia  PA 19104-6366 
Tel: (215) 898-7747 
     Email: clemons@wharton.upenn.edu

Rajiv M. Dewan
Computer and Information Systems 
Simon Graduate School Business Administration 
University of Rochester 
Rochester NY  14627 
Tel: (716) 275-3827 
     Email: dewan@simon.rochester.edu

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Data Warehousing and Business Intelligence

Robert Winter (primary contact)
Institute of Information Management
University of St.Gallen
Mueller-Friedberg Str 8
CH-9000  St. Gallen
Switzerland
Tel:   +41 (0) 71 224 2190
Fax:  +41 (0) 71 224 2189
    Email: Robert.Winter@unisg.ch

Barbara H. Wixom

McIntire School of Commerce

Monroe Hall

The University of Virginia

Charlottesville  VA 22903

Phone: (434) 924-8981

Fax: (434) 924-7074

     Email: bwixom@mindspring.com

Hugh J. Watson

Terry College of Business

The University of Georgia

Athens GA 30602-6256

Tel: (706) 542-3744

     Email: hwatson@arches.uga.edu

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Enterprise Architecture: Challenges and Implementations

Enterprise Architecting (EA) is the process of developing enterprise Information Technology architecture – both its description and its implementation. An EA description focuses on a holistic and integrated view of the why, where, and who uses IT systems and how and what they are used for within an organization. An enterprise architect (and his/her team) develops the strategy and enables the decisions for designing, developing, and deploying IT systems to support the business operations as well as to assess, select, and integrate the technology into the organization’s infrastructure. Alignment between business and IT has remained one of the top three issues for CIOs and IS managers for several years as reported by CIO magazine. An EA implementation focuses on remediating, renovating, or replacing IT systems in compliance with the EA description to achieve the proposed benefits. 

Papers will be solicited in several areas – leading to possibly two or three papers per session:

• Architectural Frameworks and Theory

• Architecting Methodologies and Practices

• Tools and Techniques Supporting Architecting

• Service-Oriented Architectures (including Web Services)

• System versus Software Architectures

• Addressing EA Challenges

• Surveys and Case Studies

Frank Armour (primary contact)

School of Information Technology and Engineering

George Mason University
22929 Golden Plover Place
Brambleton VA 20148
    Email:  farmour@att.net

Stephen Kaisler

Senior Associate

SET Associates, Inc.

3811 N. Fairfax Drive

Arlington VA 22308

Email: skaisler@snap.org   or      skaisler1@comcast.net

Jeff Bitner

Enterprise Architecture Governance Manager

Office of Information Technology

Commonwealth of Pennsylvania

1 Technology Park

Harrisburg PA17110

    Email: jtbit@yahoo.com

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ERP/EAI System Issues and Answers

Enterprise Resource Planning (ERP) systems are becoming mature infrastructure in many organizations.  Many firms are looking beyond the internal business processes of their company and extending their information systems to include systems in other organizations.  Linking these systems together is the objective of the emerging field of Enterprise Application Integration (EAI).  This Minitrack seeks to explore issues, both academic and organizational, surrounding ERP Systems and linking ERP systems to other systems via EAI. 

Topics of special interest include the following:

•  Implementation issues and concerns

• Support (on-going and initial start-up) issues

• Training and retention of qualified staff

• Upgrade and versioning issues

• Extending the ERP system beyond the organizational boundaries

• EAI implementation benefits, barriers and costs, methodologies, standards and issues

• Tailoring ERP to meet diverse corporate needs.

• Benefit and cost management of integrated enterprise systems

• Worlds best practices for integrated business

• Measuring ERP and EAI performance and evaluating costs and benefits

• Impact of Academic Alliances in ERP/EAI technologies on students and businesses that hire these students

Gail Corbitt (primary contact)

College of Business, AMIS Dept.

California State University, Chico

Chico  CA 95929-0011

Tel: (530) 898-4822

    Email:  gcorbitt@csuchico.edu

Marino Themistocleous

School of Information Systems, Computing and Mathematics

Brunel University

West London

UB8 3PH

UNITED KINGDOM

Tel:  +44 1895 2 66045

Fax:  +44 1895 251686

    Email:  Marinos.Themistocleous@brunel.ac.uk

Zahir Irani 

School of Information Systems, Computing and Mathematics

Brunel University

West London

UB8 3PH

UNITED KINGDOM

Tel:   +44 1895 2 66045

Fax:  +44 1895 251686

    Email:   Zahir.Irani@brunel.ac.uk
 

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Implementation and Usage of Radio Frequency Identification (RFID)

This Minitrack addresses issues organizations are facing as they begin implementing and using RFID technology.  Due to adoption mandates by several major buyers and retailers, many companies are now engaged in implementing pilot projects on RFID to understand the potential and business case for this emerging technology.  RFID dramatically increases the potential for organizations to collect data about any tagable entity, which has implications for supply chain management, human resources management, customer relationship management, and privacy/intellectual property management. 

We encourage authors to share new and interesting theoretical and methodological perspectives on topics relevant to both academic researchers and practitioners.  We welcome work-in-progress that examines existing and extended theory using RFID as the technology of focus and case studies of organizations implementing RFID inside and outside their span of control.  In order to lay a foundation for future research regarding this emerging technology, we invite participation from senior public and private policymakers, as well as executives whose organizations play a defining role in promoting RFID within their industries.  We give special consideration to research submissions when the author(s) commit to include an industry partner in their presentation.  We also welcome research that reflects a range of current research methods including case studies, analytical models, econometrics, and frameworks.

The following areas suggest the range of topics that are considered suitable:

• Detailed case studies of RFID implementation and usage

• Methods for developing the business case for RFID adoption

• Methods and benefits of managing the voluminous data collected with RFID

• Impact of RFID on employees and related work processes

• Aligning interorganizational governance, incentives, and ownership

• Understanding the technical capabilities and limitations of RFID

• Forecasting the technical evolution of RFID and its relationship to the economics of usage

• Technical integration of RFID with other applications

• Understanding the role of standards for the proliferation and use of RFID

• Estimating the business value of the technology both internally and across company boundaries

• Costs and risks associated with becoming dependent on the technology

• The role of standards development organizations (SDOs) on RFID technology development

• Safeguarding personal privacy and physical health

Fred Riggins (primary contact)
Information and Decision Sciences

Carlson School of Management 
University of Minnesota 
Minneapolis  MN  55455 
Tel: (612) 624-5760 

Fax:  (612) 626-1316
    Email: friggins@csom.umn.edu

Bill Hardgrave
Information Systems Department

Walton College of Business 
University of Arkansas 
Fayetteville AR  72701 
Tel: (479) 575-6099 

Fax:  (479) 575-4168
    Email: bhardgrave@walton.uark.edu
 

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Information Technology for Development

The rapid growth of the Internet has opened up new opportunities for organizations in the developed world to work with developing countries and developing regions in their own economies. Such areas include: 1) sourcing strategies enabling access to skill and expertise, 2) provision of critical services such as Health Care and 3) better management of natural resources such as land.  These topics are addressed using the ITD knowledge within countries and regions that stand to benefit from IT driven economic development. The challenge facing researchers, practitioners and policy makers is how to achieve measurable improvements in people's lives through deployment of IT and measure this impact. This Minitrack seeks to address these issues and make a contribution to how IT can be used to bring about economic and social development.

Submissions are invited that are theoretically and empirically sound. Topics include  but are not limited to:

IT Development Concepts and Frameworks. This includes topics such as IT ethics and development, international IT legal frameworks, measurement of the impact of investment in ITC for development, international ICT dialogues and discourses, implications for developed and transition economies, and  research into the Digital Divide, technology transfer between developing countries.

IT Infrastructures for Development This includes topics such as alternative backbone strategies for a nationwide rural network, e.g.  terrestrial wireless, high altitude platform and low-earth orbit satellite constellation, establishing a high-speed connection to a point of presence in villages; IT innovation meeting the needs of individuals and small collectives in developing areas; and IT adoption in areas with limited resources and skills.

IT Policy This includes topics such as IT Infrastructures for public administration and reform,  public policy for the IT Industry, innovations in capacity building for ICT development (education in IT, skills for ICT development), and IT strategies for development (national and sectoral).

IT for Business Development This includes topics such as the use of IT in micro-entrepreneurship in rural and underserved communities in developed and developing economies. Applications may include geographic information systems (GIS), spatial data infrastructures (SDI), off-shore sourcing strategies, and small and medium enterprise (SME) access to public procurement systems.

Sajda Qureshi (primary contact*)

Department of Information Systems & Quantitative Analysis

College of Information Science & Technology

University of Nebraska at Omaha

6001 Dodge Street

Omaha NE 68182-0116

Tel: (402) 554-2837

Fax: (402) 554-3400

    Email: squreshi@mail.unomaha.edu

Maung K. Sein

Departments of Information Systems and Development Studies

Agder University College

Service box 422, Gimlemoen

4604 Kristiansand

NORWAY

Tel: +47 38 14 15 04

    Email: Maung.K.Sein@hia.no

Peter Wolcott
Department of Information Systems & Quantitative Analysis

College of Information Science & Technology

University of Nebraska at Omaha

6001 Dodge Street
Omaha NE 68182-0116

Tel: (402) 554-3158
Fax: (402) 554.3400

    Email: pwolcott@mail.unomaha.edu

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Innovation and Innovation Management

This Minitrack addresses issues at the crossroads of Technology, Markets and Firms.  We invite new models of both theory and practice in innovation and innovation management.  We are particularly interested in studies and research that show how technology was a key enabler for the creation of market and business innovations.  We are very interested in presentations that can present recent examples that highlight both theory and practice in Innovation and Innovation Management.

Topics include but are not limited to:  

• Models of innovation for
  • Technology innovation
  • Market innovation
  • Business innovation
• Theory of innovation
  • Analytical models
  • Empirical models
• Practices in Innovation
  • Case studies in innovation
  • Enterprise innovation
  • Product innovation
• Service Innovation
  • Key Challenges in Service Innovation
  • Taxonomies in Service Innovation
  • Role of Intellectual Property in Service Innovation
• Innovation management
  • Management of emerging technologies
  • Management of new business creation
  • Management of innovation within enterprises
  • Creating and maintaining an innovation culture
  • Successful idea generation and management tools and techniques
  • Innovation culture measurements and incentives
• Innovation across national and organizational boundaries
  • Across multiple companies within the same country.
  • Across multiple sites within the same company spread across multiple countries.
  • Across multiple sites within the same company spread across multiple countries
  • Across multiple companies across national boundaries.
  • Creating an innovation ecosystem (partners, suppliers, influencers)
  • Collaboration tools and techniques that enable innovation
• Innovation Metrics
  • Measuring innovation in products, processes, business models, culture, enterprises, ecosystems, society
  • Measuring innovation ROI
  • Innovation indexes
• Innovation related education
  • Service Sciences Management and Education
  • Pedagogical models for imparting innovation

Desai Narasimhalu (primary contact)
School of Information Systems
Singapore Management University

Singapore 259756

SINGAPORE
Tel: +65 6822-0914
    Email:  desai@smu.edu.sg
 

Marko Torkkeli

Lappeenranta University of Technology

Kouvola Unit

Prikaatintie 9

FI-45100 Kouvola

FINLAND
Tel:   +358 40 7611 223   mobile

Fax:  +358 5 3444009

    Email: marko.torkkeli@lut.fi

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IT Governance and its Mechanisms

In many organizations, information technology has become crucial in the support, sustainability and growth of their businesses. The pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. IT governance is the organizational capacity exercised by the Board, executive management and IT management to control the formulation and implementation of IT strategy and in this way ensure the fusion of business and IT. The Minitrack “IT governance and its mechanisms” is soliciting papers on theories, models and practices in the IT governance domain and aims to contribute to the understanding of IT governance and its structures, processes and relational mechanisms.

Topics include but not limited to:

• Theoretical models for IT governance and business/IT alignment

• Practices and cases on IT governance

• IT governance structures, processes and relational mechanisms

• IT governance related to enterprise governance

• IT governance roles of the Board and Executive Management

• CIO and IT leadership

• Business value creation through IT

• Maturity models for IT governance and IT processes

• IT balanced scorecard

• Business/IT alignment through the balanced scorecard

• E-metrics

• Strategic information systems planning

• COBIT, ITIL, CMMI and other quality models

• Other mechanisms for IT governance: IT steering committees, information economics, service level agreements, …

• IT governance and regulatory codes/acts such as Basel II and Sarbanes-Oxley

Wim Van Grembergen

University of Antwerp

Prinsstraat 13

2000 Antwerpen

BELGIUM

Tel: +32 (0) 3 275 50 19  or 32 (0) 477 52 47 77  Mobile

Fax: +32 (0) 3 275 50 08

    E-mail: wim.vangrembergen@ua.ac.be

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IT and Project Management

Given this increasing emphasis on projects across a variety of areas, the topical themes suggested for this Minitrack will attract researchers and practitioners of technology-based project management, and will provide a forum for discussing advanced concepts, tools and techniques for managing project in today’s dynamic and challenging business environment.  The emphasis will be on best-in-class practices and state-of-the-art concepts. This Minitrack will explore the latest techniques for tracking and controlling projects, compressing the time-to-market cycles, managing innovation under cost and time pressures, managing diverse project teams in decentralized organizations, capturing and transferring learning across projects, and dealing with interruptions, risks, conflict and commitment. 

Specifically, the Project Management Minitrack is designed to attract papers (and audiences) in the following areas:

• Managing in a multidisciplinary technical team environment

• Using IT-based project management tools and techniques effectively

• Emerging tools and techniques for managing information system projects

• Leadership and team management issues in technology-based project organizations

• Leading and managing internal and external project stakeholders in IT projects

• Management tools and techniques (including information systems) for capturing and sharing knowledge across projects

• Internet-based project management

• Developing state-of-the-art project organizations

• Knowledge and skill building for project managers

Joseph Weiss (primary contact)

Bentley College

175 Forest Street

Adamian Graduate Center

Waltham  MA  02452-4705

Tel:  (781) 891-2215

    Email: jweiss@bentley.edu

Sue Newell  *
Bentley College

175 Forest Street

Morrison Building

Waltham  MA  02452-4705

Tel:  (781) 891-2447

    Email: snewell@bentley.edu

* and Professor of Information Management, Warwick Business School, University of Warwick, United Kingdom

   
Jacky Swan

Warwick University

Warwick Business School,

Coventry, CV4 7AL

UNITED KINGDOM

Tel: +44 (0)2476 524271

    Email: jacky.swan@wbs.ac.uk

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Research Methods and Applications

Organizational systems and new information technologies continue to affect organizations in a number of ways and have opened a myriad of methodological challenges for academics in particular as to how to understand the effect of these technologies on organizations and for practitioners in general attempting to meet organizational needs. Studies have emerged in the last few years that use a number of research approaches and investigate a number of issues but have yielded mixed results. In particular, the use of multi-disciplinary, multi-methodological approaches associated with an increased awareness of the organizational complexities related to information  technologies are gaining momentum. It is valuable for researchers to be able to share and compare experiences with the research approaches they use to investigate real world organizational issues.

Papers are invited that address salient research methodology issues, generate discussion and debate with respect to systems in organizations, across geographical and cultural domains and inter-organizational relationships or a combination of the above. Specific topics include, but are not limited to:

A.    Methodologies for researching organizational systems such as:

• Positivist (e.g. surveys, laboratory experiments)

• Interpretivist (e.g. grounded theory studies, phenomenological studies, ethnographies)

• Critical theory (e.g. critical action research, critical ethnography)

• Combinations of the above?

B.    Experiences with particular research methods and approaches informing and guiding future research into organizational systems and technologies, e.g. addressing issues such as: Designing, conducting, and reporting on studies within a particular research tradition.

• Standards of quality, validity, and verification

•  Automated support for particular research methods and techniques

• Ethical issues surrounding particular research methods and techniques

•  Historical accounts, lessons learned and future directions for IS research

C.    Formulating multi-disciplinary views/approaches and combining methodological approaches, tools and techniques in research into organizational systems, e.g. combining qualitative and quantitative approaches, triangulation.

D.    Matching research methodologies to organizational systems that require investigation such as:

• Organizational forms including network organizations

• [Inter-]Organizational communication and collaboration.

• Fostering relationships across organizations, geographical and cultural domains

• Problem solving and decision making within organizations.

• Issues related to building and testing large information systems infrastructures.

Sajda Qureshi (primary contact)

Department of Information Systems and Quantitative Analysis

College of Information Science and Technology

University of Nebraska at Omaha

Omaha  NE 68182-0392

Tel:  (402) 554 2837 
Fax:  (402) 554 3284

    Email: squreshi@ist.unomaha.edu

Doug Vogel

Department of Information Systems

City University of Hong Kong

Tat Chee Avenue
Kowloon

HONG KONG

Tel: +852-2788-7534 
Fax: +852-2788-8694

    E-mail: isdoug@cityu.edu.hk

Kerry Ward

Department of Information Systems and Quantitative Analysis

College of Information Science and Technology

University of Nebraska at Omaha

Omaha  NE 68182-0392

Tel: (402) 554 3369 
Fax: (402) 554 3284

    Email: kwward@mail.unomaha.edu

 

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Social Issues in Organizations

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Theoretical Approaches to IS Research

Theories are generally considered to be the bedrock of academic research.  This Minitrack seeks to thoroughly examine, discuss, and extend theoretical approaches used in IS research.  This Minitrack is looking specifically for papers on meta studies of theories used in IS research, meta studies of the IS field based on theories used, papers that develop new theories applicable to IS research, papers that extend existing theories within the context of IS research, and papers that provide a theoretical bridge between the IS field and other scientific disciplines.

We will be looking specifically for papers on:

• Meta studies of theories used in IS research

• Meta studies of the IS field, based on theories used

• Papers that develop new theories applicable to IS research

• Papers that extend existing theories within the context of IS research

• Papers that provide a theoretical bridge between the IS field and other scientific disciplines.

Scott L. Schneberger (primary contact)

Computer Information Systems Department

Walker College of Business

Appalachian State University

Boone NC 28608

Tel: (828)  262-2035  office

Fax:  (828) 262-6190

Email:  schnebergers@appstate.edu

Michael Wade

Information Systems

Schulich School of Business

York University

4700 Keele St.
Toronto ON M3J 1P3
CANADA
Tel: (416) 736-2100 ext. 20251  office
Fax: (905) 883-8704

Email:  mwade@schulich.yorku.ca

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Topics in Organizational Systems and Technology

This Minitrack provides a forum for papers that do not "fit" well in another Minitrack.  In particular, we solicit non-traditional, imaginative, and thought-provoking research in any IT area.  We would like to see papers that break ground in new areas of IT research, or papers that apply existing IT research to new industry groups or fields. 

Kelly Rainer  (Primary Contact)

Department of Management

College of Business

Auburn University

Auburn  AL  36849

Tel: (334) -844-6527

Fax (334) 844-5159

Email:  rainer@business.auburn.edu

Mark Frolick

208 Hailstones Hall

Williams College of Business

Xavier University

Cincinnati  OH  45207

Tel:  (513) 745-4308

Fax: (513) 745-4383

Email:  frolick@xavier.edu

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