Track: Decision Technologies and Service Sciences
Minitrack:Operations Research Approaches to Service Sciences,
-------------- Management and Engineering

In many countries there is a transition from the classical production orientation into the direction of a service society. In the past, a substantial part of scientific research was (and still is) focused on supporting, optimizing and automating manufacturing. As a result of shifting economies, research needs now to focus on the design, management and engineering of services. For instance, IBM has created "Service Sciences, Management and Engineering" hoping "to bring together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences to develop the skills required in a service-led economy". This HICSS-minitrack focuses on the use of Operations Research approaches in Service Sciences, Management and Engineering, in particular (i) modeling, (ii) problem solving using optimization, multi-criteria decision analysis, simulation and uncertainty-based approaches and (iii) designing service-specific IT-Systems.

Topics and research areas include, but are not limited to:
* Operations Research approaches in Service Design, Engineering, Operations, Management and Information Technology
* Web Services for modeling and optimization-based problem solving
* Operations Research approaches in:
--- Logistics Service Providing (e.g. postal logistics, contract logistics, freight --- transportation, multi-modal transportation network planning, service --- --- --- network design)
--- Service industry resource planning and scheduling
--- Traffic (e.g. air traffic forecasting, airline optimization)
--- Telecommunication
--- Homeland Security and Emergency Response Services
--- Health Care Management
--- Retail, Revenue and Pricing Management
--- Other service-related branches

Co-chairs:
Jens Wollenweber (Primary Contact)
Deutsche Post Chair of Optimization of Distribution Networks
RWTH Aachen University
Templergraben 64, 52062 Aachen , Germany
Phone: +49-241-809-6188
Fax: +49-241-809-2168
E-mail: wollenweber@or.rwth-aachen.de

Daniel Dolk
Naval Postgraduate School
Monterey, California 93943-5103, USA
Phone: +1-831-656-2260
Fax: +1-831-656-3679
E-mail: drdolk@nps.edu

Hans-Jürgen Sebastian
Deutsche Post Chair of Optimization of Distribution Networks
RWTH Aachen University
Templergraben 64, 52062 Aachen, Germany
Phone: +49-241-809- 6185
Fax: +49-241-809-2168
E mail: sebastian@or.rwth-aachen.de