Track: Electronic Government
Minitrack: E-Government Services and Information

Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability in a 24/7 and year-round fashion. As a result, research in e-Government services is emerging as an important and rapidly growing field of inquiry. However, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets. Research to guide development, management and evaluation of e-Government services is still in its infancy. Furthermore, e-Government poses numerous challenges in terms of interoperability of services, design of services in use, optimization of process chains, identification and assessment of the value-chain of services, electronic records management, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and public e-services, outsourcing of services, digital preservation, etc. The minitrack seeks research papers and practitioner reports addressing the characteristics, development, implementation, and uses of e-Government services and systems.

Topics and research areas include, but are not limited to:
* Citizens' desires and needs on e-Government services across government levels and branches
* Organizational and interoperability challenges of cross-organizational service chains
* Barriers to e-Government services adoption and diffusion
* Challenges and opportunities of e-Government service delivery through mobile user interfaces
* Business process analysis, value-chain analysis and change requirements for e-Government services
* Development and maintenance issues of government portals
* Identification, authentication, and trust in e-Government services
* Access to governmental documents and records including legal, policy, and technical implications, program models, and case studies
* IT-based procedures, workflow support, protocols, and schemes used for government services
* Electronic Record Management and Archiving
* Digital preservation of government records
* Impacts and issues of ISO 15489 and DoD 5015.2 standards
* Aspects of outsourcing process chains in e-services provision
* Sector-specific e-Government service cases: e-services in the administrative, government, health, education, judicial, executive, defense, etc. branch of the pubic sector

Co-chairs:
Jing Zhang (Primary Contact)
Graduate School of Management
Clark University
950 Main St.Worcester, MA 01610, USA
Phone: +1-508-793-7102
Fax: +1-508-793-8822
Email: jizhang@clarku.edu

Petra Wolf
Technische Universität München
Lehrstuhl für Wirtschaftsinformatik (I17)
Chair for Information Systems
Boltzmannstr.3
85748 Garching, Germany
Phone:+49-89-289-19503
Fax: +49-89-289-19533
Email: petra.wolf@in.tum.de  

Zhang Pengzhu
Department of Management Information System
Antai College of Economics & Management
Shanghai Jiao Tong University
Room 206, Building 1535 Fahua Zhen Rd., Shang Hai 200052, P.R.China
Phone: +86-21-5230-1231
Fax: +86-21-6293-3262
Email: pzzhang@sjtu.edu.cn