Track: Electronic Government
Minitrack: Privacy, Transparency, and Trustworthy E-Government
--------------- Systems

The success of information systems will depend on how trustworthy our systems are; and derivatively, how much trust we actually have in those systems. While there is much research on the security and reliability of these systems, much less is known about how people decide to invest trust. Issues of investing trust permeate the successful use of information systems. For example, individuals must sufficiently trust a system to provide their own personal information. Decision makers also must be able to trust that the information in a system is usable or that individuals are not gaming the system.

Law, systems design, and business rules are tools to foster trust. But the form of these tools depends on how we reconcile the competing values of privacy, security, transparency, and accountability.

This minitrack will explore the challenges and solutions in assigning the appropriate amount of trust and trustworthiness in a system where there will be rapid changes in technology, and in "tastes" for privacy, security, transparency, and accountability.

Topics and research areas include, but are not limited to:
* The impact of trust and risk perceptions on the adoption and evolution of e-government
* The willingness of citizens to share personal information with the government electronically
* Citizen confidence in the ability of government to secure electronic information and transactions
* The differences in individual decisions to trust persons, institutions, and ITC
* Managers trust in e-government systems and e-government information
* Challenges and/or suggestions for increasing citizen trust of e-government
* Technical, social, cultural and psychological factors influencing trust
* The differences between online trust in the public and private sector
* Cultural differences in online trust of e-government services
* Trust building strategies
* The varying role and salience of trust in different e-government services (information search vs. transaction completion, online license renewal vs. electronic tax filing, etc.)
* The relationship between trust and privacy in e-government

Co-chairs:
David Landsbergen (Primary Contact)
John Glenn School of Public Affairs
The Ohio State University
110 Page Hall1810 College Rd., Columbus, OH 43210, USA
Direct Phone: +1-614-292-9577
Departmental Phone: +1-614-292-8696
Fax: +1-614-292-2548
Email: landsbergen.1@osu.edu

Lemuria Carter
College of Business and Industry
Mississippi State University
Box 9581MS State, MS 39762, USA
Direct Phone: +1-662-325-1957
Departmental Phone: +1-662-325-3928
Fax: +1-662-325-8651
Email: L.Carter@msstate.edu

Brett Gerke
Technical Director
Ohio Chiefs of Police
6277 Riverside Dr., Ste. 2N, Dublin, OH 43017, USA
Phone: +1-614-761-0330
FAX: +1-614-761-9509
Email: gerke.3@osu.edu