Track: Knowledge Management Systems
Minitrack: Knowledge Management/Organizational Memory
--------------- Success and Performance Measurements

Research into knowledge management, organizational memories, and organizational learning has been affected by investigations such as implementation aspects, system developments, or knowledge flows during a number of years. Therefore, a high maturity level of knowledge management research has been achieved. However, organizational knowledge management initiatives are more and more faced with budget cuts and justification demands due to intense competition in today's business environments. The influences of the rapid pace of globalization and of the ongoing liberalization of national and international markets lead to the emergence of increased pressure on existing companies. Project managers of knowledge management initiatives like Chief Knowledge Officers need to justify their budgets and thus are in need of qualitative and quantitative evidence of the initiatives' success. This minitrack explores research into strategies, methodologies, and stories that relate to measure this success. In addition, this minitrack will be used to explore the bodies of performance measurements that define the current state of research in measuring knowledge management, organizational memory, and organizational learning success.

Topics and research areas include, but are not limited to:
* Frameworks and models for assessing knowledge management and/or organizational memory systems
* Methodologies and processes for measuring knowledge management and/or organizational memory success and performance
* Impact of knowledge management strategy, organization, systems, culture, and other issues on knowledge management/organizational memory success
* Organizational effectiveness/efficiency due to knowledge management/organizational memory/organizational learning, knowledge and organizational memory use
* Knowledge management, organizational memory, and organizational learning metrics
* Knowledge management, organizational memory, and organizational learning success factors and key performance indicators
* Benchmarking of knowledge management/organizational memory initiatives
* Case studies of knowledge management and organizational memory success and performance measurements
* Measuring knowledge management and/or organizational memory performance in global organizations and globally dispersed communities
* Effectiveness and/or efficiency of knowledge management/organizational memory systems
* Modeling and measuring the impact of social software on knowledge management performance
* Defining knowledge management and organizational memory success

Co-chairs:
Murray Jennex (Primary Contact)
Information and Decision Science
San Diego State University San Diego
CA, USA
Phone: +1-760-966-0548
Fax: +1-760-722-2668
Email: Murphjen@aol.com, mjennex@mail.sdsu.edu

Stefan Smolnik
Information Systems 2
European Business School (EBS)
International University Schloss Reichartshausen
Rheingaustr. 165375 Oestrich-Winkel, Germany
Phone: +49-6723-991-2
Fax: +49-6723-991-259
Email: stefan.smolnik@ebs.edu
URL: http://www.ebs.edu/is2