Track: Organizational Systems and Technology
Minitrack: Business Process Management (BPM)

As more and more organizations are starting to organize their work around customer-centric business processes (BP), there is an increased focus on Business Process Management (BMP) as a new business discipline. Over the last decade, BPM has evolved from other process-related management theories and practices including Business Process Reengineering (BPR), Total Quality Management (TQM), Lean Management and Six Sigma. Compared to them, the current view of BPM represents a fundamental change in thinking and organisational practice that focuses on business value creation via continuous BP improvement and innovation supported by BPM-enabling technology. While the term BPM is often used to describe technologies for BP automation, in recent times, business leaders are increasingly recognizing the need for a more holistic approach to BPM that incorporates people, processes, systems and strategy. However, current BPM research remains mainly focused on BPM technology while the other three perspectives remain largely unexplored.

This minitrack adopts the holistic view of BPM, as promoted by the leading business practitioners. It aims to cover the emerging issues, ideas, challenges and solutions created at the crossroads of various BPM aspects including strategy, people, business processes and systems in both manufacturing and services contexts. To address the existing research imbalance in this area, caused by too much emphasis on BPM technology, we particularly encourage papers that deal with business-related aspects of BPM in its entire life cycle including business challenges and opportunities created by organizational implementation of various BPM systems

Topics and research areas include, but are not limited to:
* Business/ IT alignment through BPM
* Organisational implementations of BPM technologies (workflows, ERP- and SOA-based systems)
* Business process life cycle - design, implementation, continuous improvement and metrics
* BP improvement - methodologies and best practices
* Integration and convergence of BPM, Six sigma and TQM philosophies and tools
* Process management and SOA
* Service processes
* Best practice business processes
* BPM and enterprise systems
* Business value of BPM systems
* Critical success factors of BPM initiatives
* BPM-related Knowledge Management
* BPM-related Enterprise Business Intelligence and Business Performance Managemen
t* Inter-organizational BPs
* Design and implementation of flexible, collaborative and emergent BP - technical and business issues
* BPM outsourcing
* Human aspects of BPM: Organizational staffing and structure, change management and leadership strategies
* Creative BPs
* BPM Ethics
* BPM-related education
* Organizational Agility
* BPM in virtual organisations

Co-chairs:
Olivera Marjanovic (Primary Contact)
Business Process Management Research Group
Business Information Systems Discipline
Faculty of Economics and Business
University of Sydney
Building H69, Office 410 Darlington, NSW 2006, Sydney, Australia
Phone: +61-2-9351-8477
Fax: +61-2-9351-6638
Email: o.marjanovic@econ.usyd.edu.au

Ravi Seethamraju
Business Process Management Research Group
Business Information Systems Discipline
Faculty of Economics and Business
University of Sydney
Building H69, Office 410 Darlington, NSW 2006, Sydney, Australia
Phone: +61-2-9351-3267
Fax: +61-2-9351-6638
Email: r.seethamraju@econ.usyd.edu.au