Track:
Decision Technologies and Service Sciences
Minitrack: Service
Sciences, Management and Engineering (SSME)
A “service system” is an integrated, value-creating configuration
of service providers, their clients, their partners, and others.
The best-performing service systems are IT-enabled,
customer-centered, relationship-focused, and knowledge-intensive –
yet span multiple formal and informal organizations. Because of
this multidisciplinary context, researchers and practitioners in
management, social sciences, and computer sciences are all working
to increase service innovation. We think these multiple
perspectives can be unified using the theoretical construct of the
service system, in which entities (like people, businesses,
government agencies, etc.) interact to co-create value via value
propositions that describe dynamic re-configurations of resources,
with governance mechanisms to resolve disputes.
This minitrack will serve as a forum for researchers and
practitioners to share progress in the pursuit of systematic
service innovation. We plan to seek a balanced coverage among the
several SSME perspectives. We expect the SSME minitrack to have a
more mature group of presentations, addressing issues concerning
emerging research models, theory, and methodologies.
Research related to but not restricted to the
following topics will be addressed in this minitrack.
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Service science concepts and theory
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Research methodologies for service science
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The global services economy and national policies
for service infrastructure investments
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Application of SSME to the digital economy
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Service modeling, optimization and analysis
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The dynamics of service evolution
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Business process management and transformation for
service enhancement
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Mechanisms of service innovation
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Service process synthesis and decomposition for
automated service delivery
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Methodologies, techniques, and tools for automated
service composition and delivery
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Integration of organizational design and IT
architecture for service system implementation
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Case studies on service innovation in various
industries
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Behavioral studies for service system design
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Management of software as a service, web services,
and related issues
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Integration of IT services (back-end) and customer
services (front-end)
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The role of information technology and digitization
in service innovation
Minitrack Co-chairs:
Fu-ren Lin (Primary Contact)
Institute of Service Science
National Tsing Hua University
101 Sec. 2 Kuang-fu Road
Hsinchu City, Taiwan 300 R.O.C.
Phone: 886-3-5742216
Fax: 886-3-5745310
E-mail: frlin@mx.nthu.edu.tw
Paul P. Maglio
IBM Almaden Research Center
650 Harry Road
San Jose, CA 95120-6099
Phone: 408-927-2857
Fax: 408-927-1920
E-mail: pmaglio@almaden.ibm.com
Michael J. Shaw
Department of Business Administration
Center for Information Systems and Management
University of Illinois at Urbana-Champaign
350 Wohlers Hall
1206 S. Sixth Street
Champaign, IL 61820
Phone: 217- 333-5159
Fax: 217-333-2922
E-mail: mjshaw@uiuc.edu
