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Track:
Electronic Government
Minitrack: e-Services and
Information
Citizens have come to expect and demand governmental services
matching private-sector services in every aspect of quality,
quantity, and availability. E-Government services poses numerous
challenges in terms of interoperability of services, design of
services in use, optimization of process chains, identification
and assessment of the value-chain of services,
cross-organizational service chains, workflow support of
e-services, integration of internal IT support, G2G and G2C
e-services, outsourcing of services, digital preservation,
electronic records management, etc. At the same time, governments
are struggling to meet expectations especially under intensified
pressure to reduce costs and reduce budgets. As a result, research
to guide the development, management and evaluation of
e-Government services is in great demand in this important and
rapidly growing domain of inquiry. The Minitrack seeks research
papers and practitioner reports addressing the characteristics,
development, implementation, uses, and evaluation of e-Government
services and systems.
Topics and research areas include, but are not limited to:
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Citizens' expectations, and acceptance on e-Government services
across government levels and branches
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Impacts of the e-Government services
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Service modeling, optimization and analysis
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Methodologies, techniques, and tools for service composition
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Value assessment of e-Government services
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Success factors for e-Government services development and
implementation
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Trust perception of the e-Government services, and trust dynamics
among individuals, groups, and organizations in the value chain of
service provision
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The willingness of citizens to share personal information with the
government electronically
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Challenges and/or recommendations for increasing citizen trust of
e-Government
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Political, legal, organizational, and technological barriers to
e-Government services adoption and diffusion
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Opportunities and challenges of e-Government mobile services
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Business process analysis, value-chain analysis and change
requirements for e-Government services
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IT-based procedures, workflow support, protocols, and schemes used
for government services
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Development and maintenance issues of government portals
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Access to governmental documents and records, including legal,
policy, and technical implications, program models, and case
studies
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Electronic record management and archiving
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Digital preservation of government records
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Impacts and issues of ISO 15489 and DoD 5015.2 standards
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Case studies on innovative services in various branches of the
pubic sector, such as e-services in the administrative, judicial,
executive, defense, health care, education, etc.
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E-Government services provision in developing countries
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The impact of services provided by e-villages or e-city in
promoting local or regional economic development’
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Comparative and/or trans-national e-Government services
Minitrack Co-chairs:
Jing Zhang (Primary Contact)
Clark University
Graduate School of Management
950 Main St.
Worcester, MA 01610
Phone: 508-793-7102
Fax: 508-793-8822
Email: jizhang@clarku.edu
Petra Wolf
Technische Universität München
Lehrstuhl für Wirtschaftsinformatik (I17)
Boltzmannstr. 3
85748 Garching, Germany
Phone:+49-89-289-19503
Fax: +49-89-289-19533
Email: petra.wolf@in.tum.de
Lemuria Carter
North Carolina A & T State University
School of Business and Economics, 237 Merrick Hall
1601 East Market Street
Greensboro, NC 27411
Phone: 336-334-7581 ext. 7013
Fax: 336-256-2274
Email: Ldcarte2@ncat.edu
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