Track: Internet and Digital Economy
Minitrack: Innovation Processes for the Digital Economy


Successfully designing and managing new ICT services is essential for companies in the rapidly changing digital economy. An improvement in productivity and quality of the ICT services design process would have a positive impact on a company, their customers, and therefore for the entire digital economy. The new development and the improvement of ICT services are strongly connected to the design and innovation process itself. Within this process (undiscovered) customer needs have to be identified, ICT services have to be combined with other services or with physical components. The increasing number of services and the decreasing timeframe of development cycles bring new challenges for companies and ICT infrastructure providers. Input is needed on how to uncover and satisfy customer need with ICT service design, how to develop creative ICT services to differentiate from the competition and to deliver new experiences to the customers, and how to implement and manage the increasing complexity of the ICT service infrastructure.
The minitrack “Innovation Processes for the Digital Economy” will focus on researchers, service designers and ICT managers with a strong interest in this field in order to accelerate their activities through the exchange of information and the discussion of the framework and process of innovation in the digital economy.

We seek research papers, case studies and practitioners reports relating to innovation processes, innovative design methods, the design and the implementation of services in existing infrastructures, the implementation of the design process in innovation management, papers on the effects of new innovation approaches on the digital world.

• Relevant topics for this minitrack include (but are not limited to):

• Concepts and methods for designing and delivering new ICT services

• Decision support mechanisms, methods, tools, and other artifacts for innovation processes

• Design and process traceability for rapid prototyping

• Enterprise resource planning for innovation processes

• Case studies on innovation processes within the digital economy

• Theories for generating innovations in the digital economy

• Standards for innovation processes

• Performance measurement of innovation processes

Minitrack Co-Chairs:

Michael Klaas (Primary Contact)
Institute of Information Management
Müller-Friedberg-Strasse 8
CH-9000 St. Gallen
Department Phone: +41 71 224 3800
Phone: +41-71-224-3867
Fax: +41-71-224-3296
Email: michael.klaas@unisg.ch

Thorsten Hau
Institute of Information Management
Müller-Friedberg-Strasse 8
CH-9000 St. Gallen
Department Phone: +41-71-224-3800
Phone: +41-71-224-3803
Fax: +41-71-224-3296
Email: thorsten.hau@unisg.ch

Axel Hochstein
Stanford University
353 Serra Mall
Stanford, CA 94305
Phone: 650-723-6707
Email: axel.hochstein@cs.stanford.edu