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Track:
Knowledge Management Systems
Minitrack: Knowledge
Management/Organizational Memory Success and Performance Measurements
Research into knowledge management, organizational memories, and
organizational learning has been affected by investigations such
as implementation aspects, system developments, or knowledge flows
during a number of years. Therefore, a high maturity level of
knowledge management research has been achieved. However,
organizational knowledge management initiatives are more and more
faced with budget cuts and justification demands due to intense
competition in today’s business environments. The influences of
the rapid pace of globalization and of the ongoing liberalization
of national and international markets lead to the emergence of
increased pressure on existing companies. Project managers of
knowledge management initiatives like Chief Knowledge Officers
need to justify their budgets and thus are in need of qualitative
and quantitative evidence of the initiatives’ success. This minitrack explores research into strategies, methodologies, and
stories that relate to measure this success. In addition, this
minitrack will be used to explore the bodies of performance
measurements that define the current state of research in
measuring knowledge management, organizational memory, and
organizational learning success.
Possible topics include:
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Frameworks and models for
assessing knowledge management and/or organizational memory systems
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Methodologies and processes
for measuring knowledge management and/or organizational memory success
and performance
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Impact of knowledge
management strategy, organization, systems, culture, and other issues on
knowledge management/organizational memory success
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Organizational
effectiveness/efficiency due to knowledge management/organizational
memory/organizational learning, knowledge and organizational memory use
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Knowledge management,
organizational memory, and organizational learning metrics
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Knowledge management,
organizational memory, and organizational learning success factors and key
performance indicators
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Benchmarking of knowledge
management/organizational memory initiatives
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Case studies of knowledge
management and organizational memory success and performance measurements
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Measuring knowledge
management and/or organizational memory performance in global
organizations and globally dispersed communities
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Effectiveness and/or
efficiency of knowledge management/organizational memory systems
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Modeling and measuring the
impact of social software on knowledge management performance
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Defining knowledge
management and organizational memory success
Minitrack Co-Chair:
Murray E. Jennex (Primary
Contact)
Information and Decision Science Department, San Diego State
University
5500 Campanile Drive, San Diego CA 92182
Phone: +1-760-722-3801
Fax: +1-760-722-2668
Email: murphjen@aol.com or mjennex@mail.sdsu.edu
Stefan Smolnik
Institute of Research on Information Systems (IRIS)
European Business School (EBS)
International University Schloss Reichartshausen
Rheingaustr. 1
65375 Oestrich-Winkel
GERMANY
Phone: +49-6723-991-246
Fax: +49-6723-991-255
Email: stefan.smolnik@ebs.edu
WWW: http://www.ebs.edu/iris
David T. Croasdell
Accounting and Information Systems Department
College of Business Administration
University of Nevada, Reno
Reno, Nevada 89557
Phone: 775-784-6902
Email: davec@unr.edu
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