DECISION TECHOLOGY, MOBILE TECHNOLOGIES, AND SERVICE SCIENCE
Advanced Analytics Services for Managerial Decision Support
Data growth is one of the biggest challenges according to a recent survey by Gartner, Inc. (Nov 1, 2010). Organizations trying to find ways to harness the information value of that large data sets that they accumulate in time. Advanced analytics/data mining is the process of discovering valid, novel, potentially useful, and ultimately understandable patterns (i.e., nuggets of knowledge) in data stored in structured databases, where the data is organized in records populated by categorical, ordinal and continuous variables. Text mining, on the other hand, refers to the very same discovery process as it applies to unstructured data sources including business documents, customer comments, Web pages, and XML files. And analytics is the way of arriving at optimal or realistic decisions by applying "the science of analysis" to existing data. While simple analytics (e.g., multi-dimensional modeling, OLAP, etc.) are capable of producing answers to "what has happened," advanced analytics (such as predictive modeling, data/text/Web mining, etc.) are more focused on answering the question of "what is happening" and "what will happen".
This minitrack focuses on information systems and decision support aspects of advanced analytics and data mining, with emphasis on data, text and Web mining. A representative list of general topic areas covered in this minitrack (which is not meant to be complete or comprehensive):
SUBMIT INQUIRIES TO:
Dursun Delen (Primary Contact)
Oklahoma State University
Arizona State University
Fuzzy Logic And Soft Computing In Service And Management Support
This minitrack is focused on the theory and applications of fuzzy logic and soft computing to support the development and distribution of services and to support management in problem-solving, planning and decision-making. The focus includes but is not limited to the following themes:
Several advances in computational technology have had an impact on the design and development of computer-based systems - distributed processing, object-oriented design, fuzzy logic, concurrent processing, visualization techniques, user supportive interfaces, etc. to name a few. Thus, on the one hand there are modelling techniques that govern the design of intelligent systems, and there are several choices of computational models; on the other hand, that can be used to implement those systems architectures. This minitrack aims at exploring emerging paradigms underlying the design and development of intelligent systems of the future. In recent years, a number of innovative applications have been presented and published; in the minitrack we want to explore and understand both successes and failures with the systems constructs.
Christer Carlsson, Director of the Institute of Advanced Management Systems Research, and a professor of management science at Abo Akademi University is a member of the Steering Committee of EUNITE, an EU/IST Network of Excellence, and chairman of the BISC-SIG on Soft Decision Analysis. Professor Carlsson got his DSc (BA) from Abo Akademi University in 1977, and has lectured extensively at various universities in Europe, in the U.S., in Asia and in Australia. He is a Fellow of the International Fuzzy Systems Association and a member of the Societas Scientarium Fennia. Professor Carlsson has organised and managed several research programs in industry in his specific research areas: knowledge based systems, decision support systems and expert systems, and has carried out theoretical research work also in multiple criteria optimisation and decision making, fuzzy sets and fuzzy logic, and cybernetics and systems research. Some recent research programs, which include extensive industrial cooperation, include Smarter (reducing fragmentation of working time with modern information technology), EM-S Bullwhip (eliminating demand fluctuations in the supply chain with fuzzy logic), Waeno (improving the productivity of capital in giga-investments using hyperknowledge), Imagine21 (foresight of new telecom services using agent technology), Chimer (mobile platforms for sharing the cultural heritage among European school children) and M-commerce (m-commerce products and services with enabling technologies; a national Finnish research program with an international partner network in France, Germany, Hong Kong, Singapore and the USA). He is on the editorial board of several journals including the Electronic Commerce Research and Applications, Fuzzy Sets and Systems, ITOR, Cybernetics and Systems, Scandinavian Journal of Management, Belgian Journal of Operational Research and Intelligent Systems in Accounting, Finance and Business and Group Decision and Negotiation. He is the author of 4 books, and an editor or co-editor of 5 special issues of international journals and 12 books, and has published more than 270 papers.
SUBMIT INQUIRIES TO:
Abo Akedemi University
Information Systems & Decision Technologies for Sustainable Development
This minitrack emphasizes the significant research synergies that exist between information systems and environmental management for sustainable development from an organizational as well as a technical perspective. We maintain that collaboration and cross-fertilization between these domains can be mutually beneficial and may in fact present unique, timely and socially relevant "real-world' research opportunities as well as viable public sources of empirical ecological information for interdisciplinary research and application.
Accordingly, the minitrack welcomes both research articles and practitioner reports exploring technical and organizational issues that pertain to the development, implementation, and deployment of environmental decision support systems (EDSS) and environmental management information systems (EMIS) in the context of environmental management for sustainable development and Green IT. Theoretically founded papers that illustrate the application of information systems and decision technologies in environmental management for sustainable development are particularly welcomed. The minitrack is receptive to all types of research methodologies. Possible topics include, but are not limited to:
Omar El-Gayar is the Dean of Graduate Studies and Research and Professor of Information Systems. His research interests include: decision support systems, multiple criteria decision making, and the application of decision technologies in security planning and management, healthcare, and environmental management. He has an inter-disciplinary educational background and training in information technology, computer science, economics, and operations research. In addition to his academic credentials, Dr. El-Gayar has industry experience as an analyst, modeler, and programmer. He has numerous publications in the various information technology related fields. He is a member of AIS, ACM, INFORMS, and DSI. Homepage:http://www.homepages.dsu.edu/elgayaro/
PingSun Leung's current research focus is in aquacultural and fisheries economics and decision support systems. His current teaching responsibility is in engineering economics, spreadsheet modeling, biosystems modeling, biosystems simulation and operations research for management. He also serves as a cooperating graduate faculty in the Department of Economics and the Department of Natural Resources and Environmental Management. He has served as consultant to UN Food and Agricultural Organization, Network for Aquaculture Centres in Asia-Pacific, Asian Development Bank, Mekong River Commission, WorldFish Center, and UN Development Program. He is thefounding editor of Aquaculture Economics and Management and currently serves on the editorial board of Aquaculture and Reviews in Aquaculture. Homepage: http://www.ctahr.hawaii.edu/LeungP/
Arno Scharl heads the Department of New Media Technology at MODUL University Vienna. Prior to this appointment, he held professorships at Graz University of Technology and the University of Western Australia, and the position of a Key Researcher at the Austrian Competence Center for Knowledge Management. Mr. Scharl completed his doctoral research at the Vienna University of Economics and Business Administration, and also holds a PhD and MSc from the University of Vienna, Department of Sports Physiology. Returning from fellowships at the University of California at Berkeley and Curtin University of Technology (funded by an Erwin Schrdinger Research Grant of the Austrian Science Fund), he submitted his habilitation on "Evolutionary Web Development", for which he was awarded the venia docendi and the Senator Wilhelm Wilfling Award in 2000. Mr. Scharl edited two books in Springer's Advanced Information and Knowledge Processing Series on "The Geospatial Web" and "Environmental Online Communication", founded the ECOresearch Network and served as co-chair of the 20th International Conference on Informatics for Environmental Protection. His current research interests focus on text mining, integrating semantic and geospatial Web technology, media monitoring, virtual communities and computer-mediated collaboration. Homepage: http://www.ecoresearch.net/scharl
SUBMIT INQUIRIES TO:
Omar El-Gayar (Primary Contact)
Dakota State University,
MODUL University Vienna
Intelligent Decision Support for Logistics and Supply Chain Management
The minitrack features theoretical developments, real-world applications and software solutions related to solving decision problems in logistics and supply chain management. Methods include optimization, heuristics and meta-heuristics, simulation, agent technologies, and descriptive methods.
Information technology (IT) and information systems (IS) are prerequisites and enablers for successful supply chain management (SCM). With related advances, the logistics and SCM field is developing very dynamically. Business-to-business transactions are made via the Internet and enterprise resource planning (ERP) systems managing the transactional information within the enterprise. While IT and IS are vital components in supply chains, their successful management rests on intelligent and coordinated decision-making throughout the logistics network. Intelligent decision support, using advanced decision technologies, are becoming increasingly important in logistics and SCM. Data warehouses and data mining can be used to store and analyze product, inventory, and sales information. Simulation and optimization, which can be found in advanced planning and scheduling systems, can be employed for, e.g., inventory, production, procurement, and distribution planning. Intelligent agents can, e.g., communicate with different partners in the supply chain, assist in collecting information, share product information, negotiate prices, and distribute alerts throughout the logistics networks. The design and implementation of intelligent decision technologies to support human agents in logistics and SCM is a very active field in research, consulting and software development. Many such technologies or systems have been implemented recently or are currently in the stage of implementation.
We seek papers dealing with decision technologies that contribute to intelligent decision support in the whole field of logistics and in particular in all categories of SCM. This includes but is not restricted to simulation, optimization, heuristics, meta-heuristics, agent technologies, descriptive models, data warehousing, and data mining. We are especially interested in real-world applications and in software solutions that assist in solving decision problems. This is extended towards, e.g., computational logistics, advanced planning systems and the intelligent use of ERP systems. Also conceptual ideas, reports on projects in progress, and case studies are welcome. Moreover, teaching cases both at the university as well as the executive level may be of interest.
SUBMIT INQUIRIES TO:
Prof. Dr. Hans-Jürgen Sebastian
RWTH Aachen University
Prof. Dr. Andreas Fink
Prof. Dr. Stefan Voß
University of Hamburg
Mobile Value Services / Mobile Business/ Mobile Cloud
This minitrack covers different aspects of design, realization and perception of mobile value services. We focus on business aspects, such as business models, business impacts of mobile information systems and regulatory issues on the one hand as well as more technology and design oriented aspects on the other hand. Mobile service development is a further important topic.
We especially encourage 1) submissions on new sub-areas such as: adaptability and adaptivity of mobile services, mobile cloud services, privacy and security concepts. 2) For the business-oriented minitrack submissions on business models for the mobile value chain, user perception studies going beyond traditional TAM or contributions for special application areas such as mobile wellness, mobile participation or mobile services for the poor and underserved are invited. 3) Finally, the minitrack wants to extend to the emerging area of mobile consumer services and applications.
The minitrack also provides a venue to present and debate theory-based solutions for problems that industry is currently facing in the field of mobile consumers services. Such applications will contribute to the advancement of user-inspired and consumer centric information systems design within this paradigm. We welcome studies with either qualitative or quantitative research methods as well as design research.
Relevant topics for this minitrack include (but not limited to):
in Mobile Entertainment
development and design
consumer services and applications
NOTE: SUBMIT INQUIRIES to either of 3 Primary Contacts based on the themes of the minitrack.
1) Mobile Value Services - SUBMIT INQUIRIES TO:
J. Felix Hampe
2) Mobile BUSINESS - SUBMIT INQUIRIES TO:
3) Mobile CLOUD ; SUBMIT INQUIRIES TO:
J. Felix Hampe
J. Felix Hampe holds as Full Professor the Chair of Corporate Communication Systems and is Director of the Institute for IS Research in the Faculty of Informatics at the University of Koblenz-Landau, Germany. He has been appointed as Adjunct Professor for Information Systems Research at School of Computing and Information Science, University of South Australia. He has been awarded with the Cor Wit Endowed Chair for 2009-2010 at the Faculty of Technology, Policy and Management of Technical University Delft. Felix acted as Research Programme Chair for the 21st Bled eConference, was track chair at the WI2009 in Vienna and for numerous other conferences. His research focuses on mobile application systems development.
Eusebio Scornavacca is Senior Lecturer of Electronic Commerce at the School of Information Management, Victoria University of Wellington, New Zealand. Eusebio has published and presented more than eighty papers in conferences and academic journals and is currently on the editorial boards of the International Journal of Mobile Communications, Industrial Management and Data Systems, the International Journal of Ubiquitous and Pervasive Computing, and the International Journal of Electronic Finance. He was program co-chair for the Global Mobility Round Table (GMR-2008) and International Conference in Mobile Business (ICMB-2009). In 2005, Eusebio was awarded at the MacDiarmid Young Scientists of the Year awards, and in 2006 he received a VUW Research Excellence Award as well as the VictoriaÕs Award for the best postgraduate supervisor (Faculty of Commerce) from the Postgraduate Student Association. In 2007, Eusebio received a Teaching Excellence Award from Victoria University of Wellington.
Pirkko Walden, Deputy Director of the Institute for Advanced Management Systems Research (IAMSR), Leader of the Turku Centre for Computer Science (TUCS) Mobile Commerce Laboratory, is a professor of marketing and information systems at bo Akademi University. She has published 2 monographs, 2 edited books and more than 100 articles in journals and conference proceedings. Her research interests are focused on electronic and mobile commerce.
Matti Rossi is a professor of information systems at Aalto University School of Economics. He has worked as research fellow at Erasmus University Rotterdam, visiting assistant professor at Georgia State University, Atlanta and visiting researcher at Claremont Graduate University. He received his Ph.D. degree in Business Administration from the University of Jyvskyl in 1998. He has been the principal investigator in several major research projects funded by the technological development center of Finland and Academy of Finland. His research papers have appeared in journals such as MIS Quarterly, Journal of AIS, Information and Management and Information Systems, and over thirty of them have appeared at conferences such as ICIS, HICSS and CAiSE.
Virpi Kristiina Tuunainen is professor of information systems science at the Department of Information and Service Economy of Aalto University School of Economics, and director of Aalto University Service Factory. Her research focuses on ICT enabled or enhanced services, electronic and mobile business models, and economics of IS. Her work has appeared in journals, such as, MIS Quarterly, Communications of the ACM, Journal of Management Information Systems, Journal of Strategic Information Systems, Information & Management and Information Society, and in conferences, such as, HICSS and ECIS.
Tuure Tuunanen is Senior Research Fellow in the Department of Information Processing Science at the University of Oulu. He is also Adjunct Professor of Work Informatics at Univ. of Turku, Associate Prof. of MIS at UNLV and Center of Service Leadership Global Faculty Member at Arizona State Univ. He holds a D.Sc. (Econ) from the Helsinki School of Economics. His current research interests lie in the areas of IS development methods and processes, requirements engineering, risk management, and convergence of IS and marketing disciplines, specifically in design of interactive consumer services and products. His research has been published, e.g., in Information & Management, Journal of the Association for Information Systems, Journal of Database Management, Journal of Information Technology Theory and Application, Journal of Management Information Systems, and Service Science. Dr. Tuunanen is a member of Association of Computing Machinery, Association of Information Systems, and Institute of Electrical and Electronics Engineers. He was the co-program chair for Global Mobility Round Table 2008 and has acted as the associate editor for, e.g., ECIS and ICIS. He is the publicity chair for ECIS2011. Dr. Tuunanen is a Co-Editor-in-Chief of Journal of Information Technology Theory and Application (JITTA).
Prof Christer Carlsson, Director of the Institute of Advanced Management Systems Research, and a professor of management science at Abo Akademi University is a member of the Steering Committee of EUNITE, an EU/IST Network of Excellence, and chairman of the BISC-SIG on Soft Decision Analysis. Professor Carlsson got his DSc (BA) from Abo Akademi University in 1977, and has lectured extensively at various universities in Europe, in the U.S., in Asia and in Australia. He is a Fellow of the International Fuzzy Systems Association and a member of the Societas Scientarium Fennia. Professor Carlsson has organised and managed several research programs in industry in his specific research areas: knowledge based systems, decision support systems and expert systems, and has carried out theoretical research work also in multiple criteria optimisation and decision making, fuzzy sets and fuzzy logic, and cybernetics and systems research. Some recent research programs, which include extensive industrial cooperation, include Smarter (reducing fragmentation of working time with modern information technology), EM-S Bullwhip (eliminating demand fluctuations in the supply chain with fuzzy logic), Waeno (improving the productivity of capital in giga-investments using hyperknowledge), Imagine21 (foresight of new telecom services using agent technology), Chimer (mobile platforms for sharing the cultural heritage among European school children) and M-commerce (m-commerce products and services with enabling technologies; a national Finnish research program with an international partner network in France, Germany, Hong Kong, Singapore and the USA). He is on the editorial board of several journals including the Electronic Commerce Research and Applications, Fuzzy Sets and Systems, ITOR, Cybernetics and Systems, Scandinavian Journal of Management, Belgian Journal of Operational Research and Intelligent Systems in Accounting, Finance and Business and Group Decision and Negotiation. He is the author of 4 books, and an editor or co-editor of 5 special issues of international journals and 12 books, and has published more than 270 papers.
NETWORK DSS: Mobile Social and Sensor Networks for Man-
Network decision support systems (NDSS) are a new type of DSS which has evolved from the rapid development of mobile technology. NDSS differ from traditional DSS in that they consist of man and machine nodes connected via mobile networks with the salient property that nodes enter and leave the network in unpredictable fashion. Further, the dominant decision-making mode in NDSS is collaborative versus individual. This minitrack will address the challenges of integrating social and sensor networks into seamless manned-unmanned collaborative environments; collaborative service-driven processes for social and sensor networks on-the-move; synergy, adaptation, and collaboration between man and robotics exchanging services on top of tactical and global mobile networks; situational awareness services for mobile social and sensor networks; and holistic models of their behavior.
SUBMIT INQUIRIES TO:
Alex Bordetsky (Primary Contact)
Naval Postgraduate School
Universitat de Bundswehr Munchen
Multicriteria Decision Support Systems
Most decisions are based on multiple criteria, pursuing multiple, often conflicting objectives. The field of multi-criteria decision-making deals with problem theory and solution approaches directly involving multiple decision criteria. This mini-track solicits papers dealing with decision support for all types of multi-criteria decision problems. Case studies, papers focusing on specific types of decision problems or applications, heuristic approaches applying information technology, design of methods for automating parts of the decision making process, as well as papers focusing on the concepts and larger issues involved in providing information systems support to such decision problems are welcomed.
Heinz Roland Weistroffer is Associate Professor of Information Systems at Virginia Commonwealth University. His research interests include computer assisted decision support, systems development, and economics of information technology. He has published in IEEE Transactions on Software Engineering, the Journal of Multi-Criteria Decision Analysis, and Socio-Economic Planning Sciences, among many others.
SUBMIT INQUIRIES TO:
H. Roland Weistroffer
Virginia Commonwealth University
Service Science, Systems and Cloud Computing Services
There is a need to apply robust research findings in the appropriate management and organizational contexts related to services innovation, quality, architecture, design and delivery, and the resulting customer satisfaction and business value (Ostrom et al. 2010)* . The goal of this track is to explore the challenges, issues and opportunities related to the innovation-services-based economy - from conceptualization to practical implementation. We are interested in novel approaches to "Service Systems", "Cloud Computing Services", "Technical and managerial approaches to service-oriented architecture, infrastructure, data, business processes, workflows and strategy". Possible topics of applied, field and empirical research include, but are not limited to:
* Amy L. Ostrom, Mary Jo Bitner, Stephen W. Brown, Kevin A. Burkhard, Michael Goul, Vicki Smith-Daniels, Haluk Demirkan, and Elliot Rabinovich, "Moving Forward and Making a Difference: Research Priorities for the Science of Service," Journal of Service Research, February 2010: 133. http://wpcarey.asu.edu/csl/knowledge/Research-Priorities.cfm
Haluk Demirkan is a Clinical Associate Professor of Information Systems and a Research Faculty of Center for Services Leadership at the W. P. Carey School of Business at Arizona State University. His main research interests and expertise are in service science, and sustainable service-oriented management and technology solutions. Some of his recent joint industry-academic research projects include industry experts from American Express, Intel, IBM, Teradata and MicroStrategy. His research appears in a number of journals, including JMIS, JAIS, EJOR, IEEE Transactions, ECRA, IS Frontiers, CACM, ISEBM, International Journal of Services Science, and other leading journals. He has almost fifteen years of consulting experience in the areas of service-oriented information systems and technology solutions, information supply chain, business intelligence and strategic business engineering with Fortune 100 companies. He recently co-edited two seminal research books with James Spohrer on the science of service systems (http://www.springer.com/computer/swe/book/978-1-4419-8269-8), and service system design and implementation (http://www.springer.com/computer/swe/book/978-1-4419-7903-2). He is the recent recipient of the IBM Faculty Award for a research project titled "Design Science for Self-Service Systems".
Michael Goul is a Professor and Chair of the Department of Information Systems and a Research Faculty member of Center for Services Leadership at the W. P. Carey School of Business at Arizona State University. His recent research interests are in the area of service computing, smart and self-service, and advanced analytics. He has served as journal editor, special issue editor, Association for Information Systems (AIS) Vice President, AIS Conference and Program Chair, and Chair of the AIS special interest group in decision support, knowledge and data management systems (SIGDSS). Dr. Goul recently held a sabbatical appointment as a William J. Clinton Distinguished University Fellow at the newest presidential school Š the Clinton School of Public Service, and he the Executive Director of the Teradata University Network.
Susan A. Bouchard, a senior business development manager with Cisco's Global Supply Chain Programs, focuses on driving adoption of Web 2.0 technology in Global Delivery Operations. After joining the company in 2000, she led Cisco's Enterprise Architecture Standards and Governance program for five years. Susan then managed the Web 2.0 and mobility programs for Cisco's Worldwide Sales Processes and Systems and U.S. Enterprise, Commercial and Canada Sales organizations. In 2009, she co-authoredEnterprise Web 2.0 Fundamentals for Cisco Press. Prior to joining Cisco, Susan was a computer scientist with the Department of the Navy, managing the Navy's E-commerce Website for IT products and services.
SUBMIT INQUIRIES TO:
Haluk Demirkan (Primary Contact)
Arizona State University
Arizona State University
Service Science, Management and Engineering (SSME)
SSME was a term introduced by IBM originally to describe "service science," an interdisciplinary approach to the study, design, and implementation of service systems, which are specific arrangements of people, organizations, technologies, and information that co-create value. We use that term here to emphasize the multidisciplinary nature and the linking to business developments of this minitrack.
This minitrack will focus on papers that connect rigorous disciplinary research with the emerging interdisciplinary framework of the service system, which requires elaborating various stakeholder perspectives and understanding the broad context of use for specific cases. We will encourage the submission of research papers from a variety of disciplines and a variety of participating communities to address issues related to service policies, service process modeling, service delivery management, innovated service technologies, and the role of the Internet, the digital economy, and information technology. But more important than providing a forum for reporting research related to service and service systems, the SSME minitrack also aims to fit the research into the novel theoretical framework of the service system, and ultimately to contribute to development of service science itself.
Research related to but not restricted to the following topics will be addressed in this minitrack.
Fu-ren Lin is a professor at the Institute of Technology Management, National Tsing-hua University, Taiwan. His research interests include business process innovation, e-business management, data/ text mining, and knowledge management. His research works have published in Journal of Organizational Computing and Electronic Commerce, IEEE Transactions on Engineering Management, Decision Support Systems, and IEEE Intelligent Systems. Dr. Lin earned his Ph.D. from the Department of Business Administration, University of Illinois at Urbana-Champaign in 1996.
Paul P. Maglio is senior manager of Service Systems Research, IBM Almaden Research Center. His group encompasses social, cognitive, computer and business sciences, and aims at creating a foundation for basic and applied research in how people work and create value. Since joining IBM Research in 1995, he has worked on programmable Web intermediaries, attentive user interfaces, multimodal human-computer interaction and human aspects of autonomic computing. He has published numerous scientific papers in various areas of computer science and cognitive science, and his research has been published in Communications of ACM, Knowledge-based Systems, IEEE Computer, IBM Systems Journal, as well as various academic conferences, such as ACM CHI, Cognitive Science, WWW, and many others. He earned his Ph.D. degree in cognitive science from the University of California, San Diego.
Michael J. Shawis the Hoeft Endowed Chair in Information Technology Management and Director of the Center for Information Technology and e-Business Management at College of Business. He received his Ph.D. from the Krannert School of Management at Purdue University. Professor Shaw is the editor-in-chief of the journal Information Systems and e-Business Management, and he has published extensively in leading academic journals. Among Professor Shaw's recent books are the Handbook in Electronic Commerce, Information-Based Manufacturing, and e-Business Management. Currently, Professor Shaw works in the areas of e-business strategy, IT portfolios, CIO decision processes, and knowledge management.
SUBMIT INQUIRIES TO:
Paul P. Maglio
IBM Almaden Research Center
Michael J. Shaw
University of Illinois at Urbana-Champaign
Visual Analysis of Massive Data for Decision Support and Operational Management(see Digital Media Track for further information)
SUBMIT INQUIRIES TO
Simon Fraser University