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Cloud Infrastructures and Interoperability 

This minitrack is aimed at discussing theories, methodologies, experience reports, literature and case studies in e-government infrastructures and interoperability. We solicit for papers covering a variety of aspects and combining theory and practice. papers in the field of e-government induced data-and process-based integration, information exchange, enterprise architecture, cloud computing, ICT-(shared) services and Software as a Service (SaaS) are strongly encouraged. We promote a diversity of research methods to study the challenges of this multifaceted discipline focusing on various aspects of interoperability and also theoretical papers and papers from developing countries.

Topics and research areas include, but are not limited to:

  1. Development, implementation, maintenance of projects, system and enterprise architectures and infrastructures
  2. System, data and process-based integration
  3. Information infrastructures, cloud infrastructures, reuse, quality
  4. Semantic ontologies, web services and modeling
  5. Cloud computing, infrastructures, ICTservices, scalability, reliability, flexibility
  6. Software as service (SaaS), utility computing, platform as service, shared services, service providers
  7. Cross-organizational modeling and visualization ranging from the organizational to technical level
  8. Infrastructure, interoperability and enterprise architecture planning, alignment, strategies and governance
  9. Technical, semantic, organizational, managerial aspects of interoperability
  10. Organizational and/or policy perspectives on the dynamics of the infrastructure and interoperability process and barriers to interoperability
  11. Theoretical contributions and contributions from developing countries
  12. Interoperability and architecture standards, principles and frameworks
  13. Service-oriented architectures, web services, semantic web services, web service orchestration and composition
  14. Best practices and case studies at all levels of government, including local and transnational government-Longitudinal studies that span over generations of e-Government implementations
  15. Longitudinal studies that span over generations of e-Government implementations

Yannis Charalabidis is an assistant professor in the University of Aegean, in the area of eGovernment Information Systems, while also heading eGovernment & eBusiness Research in the Decision Support Systems Laboratory of National Technical University of Athens (NTUA), coordinating policy making, research and pilot application projects for governments and enterprises worldwide. A computer engineer with a PhD in complex information systems, he has been employed for 8 years as an executive director in Singular IT Group, leading software development and company expansion in Eastern Europe. He writes and teaches on eGovernment Information Systems, Interoperability and Standardization, eParticipation and Government Transformation in NTUA and the University of Aegean. He has published more the 100 papers in international journal and conferences. He is the Best Paper Award winner of the EGOV 2008 Conference, Best e-government Paper Nominee in the 42nd HICSS Conference and 1st Prize Nominee in the 2009 European eGovernment Awards.

Marijn Janssen is Director of the interdisciplinary Systems Engineering, Policy Analyses and Management Master program, manages the Toptech executive programme "IT and Business Architectures" and is an Associate Professor within the Information and Communication Technology section of the Technology, Policy and Management Faculty of Delft University of Technology. He conducted and managed a large number of research projects and published over 180 refereed publications and serves on several editorial boards and conferences in the area of e-government and service engineering. For more information, visit www.tbm.tudelft.nl/marijnj.

Olivier Glassey is an assistant professor at the Swiss Graduate School of Public Administration (IDHEAP) where he is in charge of the research and teaching unit "Digital Governance". Within the Swiss Public Administration Network (SPAN), Olivier Glassey teaches public management, quantitative research methods, and management of information systems. His current research topics are public registers' harmonization and data governance of population registers, identity and privacy management, open access and transparency, and more generally eGovernment and eParticipation.

Yannis Charalabidis (Primary Contact)
National Technical University of Athens
Email: yannisx@epu.ntua.gr

Marijn Janssen
Delft University of Technology

Email: m.f.w.h.a.janssen@tudelft.nl

Olivier Glassey
University of Lausanne
Email: olivier.glassey@idheap.unil.ch

Development Methods

This minitrack will focus on development methods, covering technical, managerial and organizational dimensions, addressing the challenges of Electronic Government development: evolving requirements, change management, dependability and accessibility, IT-strategy alignment, stakeholder engagement, technical and organizational complexity, legacy systems and heterogeneity, different interpretations of rules and regulations, and dependence on ever-changing legal, political, and cultural environment. Of particular interest are contributions that can make Electronic Government development more measurable, predictable, replicable and scalable, contributing to the establishment of theoretical foundations and engineering practices for the domain. Of interest also is the application of such practices, particularly in the context of sustainable development. Topics and research areas include, but are not limited to:

E-Government Development Methods and Application

  1. Specifying Public Service Requirements
  2. Stakeholder Analysis and Engagement
  3. Domain Modeling and Engineering
  4. Model-Driven Development
  5. Software and Service Evolution
  6. Development and Design for Accessibility and Usability
  7. Customizing and Localizing e-Government Solutions
  8. Formal Engineering Techniques for e-Government

EGovernment Development Management

  1. Licensing Models for e-Government
  2. Contracts and Partnerships, Collaborative Development
  3. Outsourcing, Virtualization, and Cloud Computing
  4. Skills and Competencies for Development
  5. Aligning Technical and Organizational Development
  6. Dependability and e-Government
  7. Tools and Frameworks for Project and Program Management
  8. Quality Assurance and Risk Assessment for e-Government

EGovernment Infrastructure Development

  1. Building and Reusing Trusted Components
  2. Workflow and Messaging Systems
  3. Integrating Open Source and Proprietary Components
  4. Semantic Technologies and Data Standards
  5. Enabling Open Government
  6. Identity Management, Smart Cards and Biometrics
  7. Whole-of-Government Concerns

EGovernment Service Development

  1. Agile Development of Electronic Public Services
  2. Standards for Electronic Public Service Development
  3. Methods/Frameworks for Electronic Public Services
  4. MultiChannel Service Delivery
  5. Integrating Government and Social Networks
  6. Shared and Integrated Public Services
  7. Public Service Ontologies

Ralf Klischewski graduated at Hamburg University in informatics and political science and holds a Doctoral degree in Informatics. In 1991 he joined the Informatics Department of the University of Hamburg as a research assistant, since 1997 as assistant professor. For the spring semester of 2003 he has been Visiting Associate Professor at the Copenhagen Business School. Since September 2004 he is professor for Information Systems at the newly founded German University in Cairo. From 1996 to 1999. He served as CEO of a small company producing software for environmental management. Since 1997 he has been involved in a number of projects on the development and deployment of information systems for public administration. His research interests are systems development methods, service development, semantic web, and e-Government.

Tomasz Janowski is a Senior Research Fellow at United Nations University - International Institute for Software Technology in Macao where he founded and heads the Center for Electronic Governance. His expertise and research focus on design and evaluation of electronic governance program frameworks, technology-supported virtual organizations, and rigorous development of public sector software infrastructure and services. He founded and coordinates a series of International Conferences on Theory and Practice of Electronic Governance (ICEGOV). As part of his contribution to the UN mission, he has been working with many countries on research, design and capacity building for electronic governance, leading projects funded by Macao Foundation, World Bank, Microsoft, UNDP, European Commission and others. He holds a PhD degree in Computer Science from the University of Warwick, UK.

Jim Davies, PhD, studied mathematics at New College, Oxford, joining the Computing Laboratory in 1986 for a Masters' and doctorate. After working as a researcher and lecturer in computer science, at Oxford and Reading, he became a lecturer in software engineering at Oxford in 1995. He has led the Software Engineering Programme since 2000, and was made Professor of Software Engineering in 2006. Jim directs a programme of advanced, professional education in software engineering, teaching advanced techniques to people working full-time in industry.  He is leading the development of semantics-driven technology for medical research and electronic governance, and a related programme of work into the automatic generation of systems from re-usable models of structure and functionality.

Ralf Klischewski (Primary Contact)
German University in Cairo
Email: ralf.klischewski@guc.edu.eg

Tomasz Janowski
United Nations University
Email: tj@iist.unu.edu

Jim Davies
Oxford University
Email: jim.davies@comlab.ox.ac.uk



Emerging Topics

The e-Government Emerging Topics minitrack provides a home for incubating new topics and trends in e-Government research.  E-Government as an academic field is evolving; new directions of research and practice are emerging while others are becoming accepted as foundational. However, the foundations of the field still need to be spelled out more explicitly and rigorously than they are currently. The E-Government Emerging Topics MT seeks submissions that contribute to the evolution of e-Government research and to the clarification of the field. Submissions to this minitrack should speak specifically to how the research presented contributes to our understanding of this emerging field. Topics and research areas include but are not limited to:

  1. The conceptual and practice-based boundaries and foundations of the field of e- Government

  2. Agendas for e-Government research

  3. Foundations and esearch methodologies for the study of e-Government

  4. The nature of inter and multidisciplinary research designs in e-Government

  5. Natural disaster management & e-government policy

  6. Mobile Government: Challenges, opportunities, standards, and protocols

  7. Mobile voice/data integration

  8. Mobile to legacy/non-mobile application integration

  9. Web 2.0 in government

  10. Data-driven public policy and decision making

  11. Cloud Computing

  12. RFID-enabled smart government

  13. Government's role in open-source

  14. Archiving and Preservation of government records in digital form, in particular for small organizations

  15. IT, government, and an aging population

  16. Societal challenges and e-Government, for instance, engaging citizens through technology.

  17. Other topics as appropriate to the purposes of the mini-track

Theresa A. Pardo is the director of the Center of Technology in Government at the University at Albany/SUNY. She is responsible for overall strategic management at the Center along with building and nurturing CTGÕs research programs, applied projects, and public-private-academic partnerships. Theresa is also an Associate Research Professor of Public Administration and Policy at the University at Albany. She is one of the developers of UAlbany's Government Information Strategy and Management curriculum in public administration. The academic program focuses on the policy, management and technology dimensions of information and technology use in the design and delivery of government programs. Theresa is currently a Co-Principal Investigator in three Center research projects sponsored by the National Science Foundation: Knowledge Networking in the Public Sector, Turning to Digital Government in a Crisis, and Modeling the Social and Technical Processes of Inter-organizational Information Integration.

Bjoern Niehaves is Visiting Associate Professor at Copenhagen Business School, Schumpeter Fellow of the Volkswagen Foundation and heads the public sector research unit at the European Research Center for Information Systems, Muenster University, Germany. After the completion of his PhD studies in Information Systems (2006) and in Political Science (2008), BjoernÕs research interests now revolve around Design Science, Business Process Management, E-Government, Network Theories, and ICT & Aging. In 2006 (Best Dissertation Award of Muenster University), 2007 (Best Paper Award at EGOV), 2008 (Best Paper Award at E-SOCIETY), and 2009 (eGov Innovation Award) his work has received additional recognition.

Samuel Fosso Wamba focuses on business value of IT, inter-organizational system (e.g., RFID technology) adoption and use, supply chain management, electronic commerce and mobile commerce. He published in the European Journal of Information Systems, International Journal of Production Economics, Journal of Theoretical and Applied Electronic Commerce Research, Hawaii International Conference on Systems Science (HICSS) and Americas Conference on Information Systems (AMCIS).

Theresa A. Pardo (Primary Contact)
University of Albany, SUNY
Email: tpardo@ctg.albany.edu

Bjoern Niehaves
University of Muenster
Email: bjoern.niehaves@ercis.uni-muenster.de

Samuel Fosso Wamba
University of Wollongong
Email: Samuel@uow.edu.au



E-Policy, e-Governance, Ethics, and Law 

This minitrack explores the creation and implementation of public policies and laws to support, facilitate, and promote e-Government, as well as how these technologies impact and influence governance systems and public institutions. It will also explore challenges and solutions in emerging models of governance in relation to ICTs and ethical issues arising in e-governance in the public sector. Topics and research areas include, but are not limited to:

  1. The role of ICTs in public administration at the local, state, and national level
  2. Public policy/epolicy issues in relation to eGovernment
  3. Legal and ethical implications of the expanding use of ICTs in the public sector 
  4. Legal and policy implications of interorganizational and publicprivate sector systems for government service delivery
  5. Legal, policy, and ethical implications of government ICT regulation and management
  6. The impact of ICTs on broader ethical issues in public administration
  7. Epolicy and egovernance challenges arising from public sector ICT deployment in developing countries

Kenneth R. Fleischmann, PhD, is an Assistant Professor in the College of Information Studies at the University of Maryland. He holds degrees in computer science, anthropology, and science and technology studies from Case Western Reserve University and Rensselaer Polytechnic Institute, where he received his Ph.D. His research explores the ethical implications of the role of values in the design, management, and use of information technology. His current NSF-funded research projects include the design and evaluation of an educational simulation for computing and information ethics, a comparative field study of the role of values in different computational modeling research laboratories, and the development of automated detection and classification systems for human values in the telecommunications policy discourse. He has published in journals such as Journal of the American Society for Information Science and Technology, Communications of the ACM, Telecommunications Policy, and The Information Society.

Rowena Cullen, PhD, is professor and Associate Dean for Research in the Faculty of Commerce and Administration at Victoria University of Wellington, and a Professor in the School of Information Management. Her research interests and publications extend across the fields of e-government, e-health and the evaluation of information systems and services. She is author of over 100 articles, conference papers and book chapters, author of Health Information on the Internet, and co-author with Peter Hernon and Dan Relyea, of Comparative Perspectives on E-Government. She is on the editorial boards of the Journal of IT and Politics, Health Information and Libraries, the Journal of Academic Librarianship, and a member of the scientific programme committees of several conferences in related fields.

Frank Bannister, PhD, is Head of the Information System Discipline in Trinity College,  Dublin.  His research interests are e-government, e-democracy and on-line privacy and trust, particularly as they relate to ICT in the public sector.  He is co-convener of the permanent study on e-government in the European Group for Public Administration and editor of the Electronic Journal of e-Government.  Frank is a fellow of the university, a fellow of the Irish Computer Society and a Chartered Engineer.

Kenneth R. Fleischmann (Primary Contact)
University of Maryland

Rowena Cullen
Victoria University of Wellington
Email: rowena.cullen@vuw.ac.nz

Frank Bannister
Trinity College
Email: Frank.Bannister@tcd.ie


Infrastructure Security

Information Technology has become pervasive in all aspects of our lives and increasingly is involved in critical infrastructures. Governments have also embraced IT to interface with citizens in a more efficient manner. Security issues have risen to the forefront as a result of data disclosures and identity theft incidents discussed in mainstream media.  Other issues include intellectual property theft and criminal acts involving computers. Although 85% of the US critical infrastructure components are privately owned and operated, government has a place at the table regarding regulation and operating rules. This minitrack examines aspects associated with the security of information technology used by governments and critical infrastructures (with an emphasis on automated control systems) and explores ways that IT can enhance the ability of governments to ensure the safety and security of its citizens. Topics can range from technical, to process, to people-related as security is a result of these main topics working together.

Topics and research areas include, but are not limited to:

  1. Systems for governments to respond to security events
  2. Critical Infrastructure Protection (CIP)
  3. Cyber Physical Systems security
  4. Supervisory Control and Data Acquisition (SCADA)  and control systems
  5. Information Assurance and Trusted Computing
  6. Security Related Information Sharing
  7. Information Security Economics
  8. Information Warfare
  9. Incident Response
  10. Digital Forensics
  11. Privacy and Freedom of Information
  12. Security Management
  13. Laws and Regulation of IT Security
  14. Security concerns of new technologies, e.g. Social Media, mobile computing
  15. Government Disaster Recovery and Business Continuity
  16. Case Reports Related to Security Experiences Within Government

Gregory B. White, PhD, is the Director of the Center for Infrastructure Assurance and Security at The University of Texas at San Antonio.  He has been involved in computer security for over 20 years and has published extensively on the subject.  His research interests currently include community cyber security, security visualization, mini-botnet detection and eradication, and critical infrastructure protection.  He is the creator of the Community Cyber Security Maturity Model (CCSMM) and is also involved in security competitions at both the collegiate and high school levels

Wm. Arthur Conklin, CISSP, CSSLP is an Assistant Professor in the Information and Logistics Technology department of the College of Technology at the University of Houston.  He received his Ph.D. in Business Administration, from The University of Texas at San Antonio (UTSA), with specialization in Information Systems.  Currently a founding member of the Center for Information Security Research and Education (CISRE) at the University of Houston, Dr. Conklin has previously served as the Technical Director for the Center for Infrastructure Assurance and Security (CIAS) at The University of Texas at San Antonio. His research interests include the use of systems theory to explore information security, specifically in Cyber Physical Systems (CPS), and the measurement of security through regulation and metrics.  He has an extensive background in secure coding and is a member of DHS Software Assurance Forum working group for workforce education and development. A frequent speaker on information security, he has authored numerous academic publications on security and is a co-author on four books on information security.

Rayford B. Vaughn, Jr. received his Ph.D. from Kansas State University in 1988.  He is one of twelve William L. Giles Distinguished Professors at Mississippi State University where he conducts research in the areas of Software Engineering and Information Security.  Prior to joining the University, he completed a twenty-six year career in the US Army retiring as a Colonel in 1995 and three years as a Vice President of DISA Integration Services, EDS Government Systems.   Dr. Vaughn has over 100 publications to his credit, has obtained more than $15M in funded research projects, and is an active contributor to software engineering and information security conferences and journals.  In 2004, Dr. Vaughn was named a Mississippi State University Eminent Scholar and in 2008 he was named Mississippi State UniversityÕs most outstanding faculty member.   He is the current Director of the MSU Center for Critical Infrastructure Protection and the Center for Computer Security Research.  In 2009 he was designated the Department Head for Computer Science and Engineering and in 2010 became the Associate Vice President for Research at MSU.

Gregory B. White (Primary Contact)
University of Texas at San Antonio
Email: greg.white@utsa.edu

Wm. Arthur Conklin
University of Houston
Email: waconklin@uh.edu

Rayford B. Vaughn, Jr.
Mississippi State University
Email: vaughn@research.msstate.edu



Insider Threats Modeling, detection, and mitigation

The technical area of this minitrack will focus on the aspects of insider threat that can be modeled, detection methodologies, and mitigation techniques. Broadly defined, insider threat encompasses the knowing and unknowing participants in compromising the trusted interior of an organizations security boundary.  Research into detecting person or system characteristics indicative of insider threat and ways to mitigate this threat is of significant importance to all organizations.  This threat is of particular relevance to government as processes are heavily reliant on information technology (IT).  This reliance on IT subsequently exposes the government to data security threats to a greater extent than any other period in history. Topics and research areas include, but are not limited to:

  1. Defining and Modeling precursor user behavior or system activity leading to malicious activity. 
  2. Malware as a new insider threat
  3. Case studies of insider events
  4. The nature and scale of insider threats and how to build effective responses
  5. Current and emerging technologies, and their likely effectiveness
  6. Innovative/novel data collection of threat indicators
  7. Screening and monitoring: balancing security and employees' rights

Ronald C Dodge Jr., PhD, is an active duty Colonel in the Army and is an Associate Professor in the Electrical Engineering and Computer Science department at the United States Military Academy.  He is the Associate Dean for Information and Education Technology and teaches operating systems and security courses.  RonÕs current research focuses are information warfare, virtualization, security protocols, and performance planning and capacity management. He is a frequent speaker at national and international IA conferences.

Aaron J. Ferguson, PhD, is a Technical Leader at the National Security Agency (NSA) detailed as a Visiting Scientist to the Department of Defense Cyber Crime Institute. His current field of expertise is Insider Threat and has organized several workshops and symposiums. His most recent workshop was an Insider threat Workshop held at the NSA Center of Academic Excellence Principals conference in November 2010. AaronÕs research focuses on development of ontologies and analytics that can be used to characterize, detect, and predict malicious insider activity. His other interests include malware analysis, vulnerability analysis, and software development. He is an adjunct professor in Computer Science at Howard University; Information Technology at the University of Maryland University College, and is a frequent speaker at national workshops and symposiums.

Dawn M. Cappelli is a Senior Member of the Technical Staff in CERT at Carnegie Mellon University's Software Engineering Institute (SEI). She has over 25 years experience in software engineering, including programming, technical project management, information security, and research. She is technical lead of CERTs insider threat research, including the Insider Threat Study conducted jointly by the U.S. Secret Service and CERT.  One current focus of the CERT insider threat team is use of modeling and simulation to analyze and communicate the complexity of the insider threat problem. Dawn is a highly "sought after" and frequent speaker at national workshops and symposiums.

Ronald C. Dodge (Primary Contact)
United States Military Academy
Email: ronald.dodge@usma.edu

Aaron J. Ferguson
National Security Agency

Email: aaron.ferguson@dc3.mil

Dawn M. Cappelli
CERT Insider Threat Center
Email: dmc@cert.org



This minitrack focuses on the interactions between the public and governments. More specifically, it focuses on open and transparent government, engagement, and the direct involvement of the public in the development, use, and evaluation of e-Government and Digital Democracy dynamics, initiatives, and systems. As e-Government becomes more ubiquitous, many questions arise about what it means to develop and maintain an open and transparent government, to engage in participatory democracy, notions of governance through transparency initiatives, co-design of open and collaborative government, how democratic/governmental institutions might be influenced through open government and transparency efforts, and research that develops and explores open and transparent government frameworks, theories, and practice.

Open government is an approach, which purposefully emphasizes and re-invigorates the basic principle of a "government of the people, for the people, and by the people." Despite long-lived principles of open and transparent government, government agencies at all levels often operate in secrecy with regard to the business of government. Through information technology, committed administrative leadership, and policies, countries around the world have now entered an era of unprecedented transparency of government operations and decision making intended to lead to more responsibility, accountability, collaborative and participatory government, and integrity of public officials. These trends can create new and strengthen old gaps and challenges between intersections of security, privacy, freedom of information, efficiency, transparency, and governance. Understanding how to balance these challenges, or what are the boundaries of open government will become crucial in the coming years.

In this minitrack, we welcome theoretical papers as well as quantitative and qualitative studies on the topics. Good practices will also be accepted with strong implications for theory and practice. Topics and research areas include, but are not limited to

John Carlo Bertot is Professor at the University of Maryland's College of Information Studies. He also serves as Director of the Center for Library and Information Innovation. His research interests center on Information and telecommunications policy; e-government; planning and evaluating library services, with an emphasis on networked services;  public library use of and involvement with the internet. He is also the editor-in-chief for Library Quarterly and Government Information Quarterly.

Karine Nahon is an assistant professor at the Information School, former director of the Center for Information & Society, faculty adjunct at the department of Communication and affiliated faculty at the Center for Communication and Civic Engagement in University of Washington. Her research interests lie in information policy and politics and in the social aspects of the management of information. She has a PhD and MSc in Management of Information Systems (2004) and BA in Computer Science and Political Science.  She serves as an expert in decision-making forums that relate to Internet and information technology policy; advises the science and technology committee of the Israeli parliament and she represents Israel in the UN in various committees.

Scott P. Robertson is an Associate Professor in the Department of Information and Computer Sciences at the University of Hawaii at Manoa where he is also the founder and director of the Hawaii Computer-Human Interaction Lab. He teaches and conducts research in the area of Human-Computer Interaction, specifically Digital Government. Scott earned his PhD from Yale University (1983), an M.A. in Psychology/Cognitive Science from California State University, Fullerton (1979,), and a B.A. in Psychology from the University of California, Irvine (1976)

John C. Bertot (Primary Contact)

University of Maryland
Email: jbertot@umd.edu

Karine Nahon
University of Washington
Email: karineb@u.washington.edu

Scott Robertson
University of Hawaii at Manoa
Email: scott.robertson@hawaii.edu


Services and Information

Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability. This mini-track seeks research papers and practitioner reports addressing the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. At the same time, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets. As a result, research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Topics and research areas include, but are not limited to:

  1. Citizens' expectations and acceptance of e-government services across government levels and branches
  2. Impacts of e-government services
  3. Service modeling, optimization and analysis
  4. Methodologies, techniques, and tools for service composition
  5. Value assessment of e-government services
  6. Success factors for e-government services development and implementation
  7. Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
  8. The willingness of citizens to share personal information with the government electronically
  9. Challenges and/or recommendations for increasing citizen trust of e-government
  10. Political, legal, organizational, and technological barriers to e-government diffusion
  11. Opportunities and challenges of e-government mobile services
  12. Business process analysis, value-chain analysis and change requirements for e-government services
  13. IT-based procedures, workflow support, protocols, and schemes used for government services
  14. Development and maintenance issues of government portals
  15. Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
  16. Electronic record management and archiving standards
  17. Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
  18. E-government services provision in developing countries
  19. Comparative and/or trans-national e-government services

Lemuria Carter, PhD, is an Assistant Professor in the department of Accounting at North Carolina A & T State University. Here research explores the impact of technology on government-to-citizen interactions, the impact of Internet voting on political participation, and the impact of technology diffusion on societal norms.  She has published in several top-tier journals in the field of Information Systems including, Journal of Strategic Information Systems, Communications of the ACM, Information Systems Journal, and Information Systems Frontiers.  Dr. Carter has also served as e-government track and mini-track chair at several international conferences including, Americas Conference on Information Systems and the Hawaiian International Conference on Systems Sciences.

Jing Zhang, PhD, is an Assistant Professor at the Graduate School of Management of Clark University.  Her research focuses on knowledge sharing, and on the organizational impact of information technology and innovations in E-Government initiatives. She received her Ph.D. in Information Science from the University at Albany, State University of New York. Her works were published in European Journal of Information Systems, Pubic Performance and Management Review, and other peer-reviewed journals, book chapters, and conference proceedings.

Ludwig Christian Schaupp, PhD, is an assistant professor at West Virginia University.  His primary research interests include website success metrics and e-government adoption & diffusion.  He has published in several top-tier journals including Communications of the ACM, Journal of Computer Information Systems, and Information Systems Frontiers.  He has also presented at several international conferences including Americas Conference on Information Systems (AMCIS) as well as the Hawaii International Conference on Systems Sciences (HICSS).

Lemuria Carter  (Primary Contact)
North Carolina A & T State University

Email: Ldcarte2@ncat.edu 

Jing Zhang
Clark University

Email: jizhang@clarku.edu

L Christian Schaupp
West Virginia University

Email: Christian.schaupp@mail.wvu.edu


Social Media & Social Networking

Social Media and Networks have received a lot of attention in the last decade. Sites such as MySpace, Facebook, Twitter, and LinkedIn provide a mechanism for individuals to come together based on a variety of factors such as existing friendships, common interests, or work. People have discovered how the use of social networks can facilitate communication and interaction. As a result, new ways of communication procedures have been established in society. Social Media increase the opportunities for individual users to share digitally created content and ideas. YouTube, Blogs, and Flickr are platforms that are easy to use and provide interfaces for other Social Media and Networks. Consequently, digital resources become interconnected by users who view, provide and share web content; related legal issues are still part of an ongoing discussion.

Governments have also discovered the potential for these social media sites to aid in government information sharing and outreach. New means of communication can facilitate increased participation and collaboration within society. Social Media unite several communication channels and give citizens opportunities to provide feedback for officers and representatives. Guidelines for the use of Social Media and Social Networks are relatively new in governmental agencies and what might be suitable for one agency might not be adequate for another one. Many citizens already appreciate the comfort of internet communication and demand for easy and fast web services is growing. At the same time, issues surrounding privacy, information leakage, blurred boundaries, and online addiction must be addressed when discussing social networks and media. This minitrack is open to papers that cover all aspects of social networking, especially as they relate to electronic government.

This minitrack is open to papers that cover all aspects of social networking, especially as they relate to electronic government. Topics and research areas include, but are not limited to:

  • Case studies of the use of social networks by any level of government

  • Usage of social networks and media for participation and collaboration

  • Implementation challenges

  • Maintaining privacy in social networks

  • Patterns and trends in social networking

  • Social networks and media as a means to conduct information sharing

  • Leakage of organizational information through social networks

  • Trust and information credibility in social networks

  • Social Networks and "information overload"

  • Mobile social networking

  • Guidelines and policies for social media and networks

  • Legal concerns when providing and sharing content via social media

  • Web identities of civil servants

  • Potentials of social media and networks

  • Peter Parycek, PhD, MSc, is Head of the Center for E-Government at the Danube University Krems and Chairman of the ministerial working groups "E-Democracy & E-participation" and "E-Government Training" at the Austrian Federal Chancellery. As a lawyer and graduate of the Master's program Telematics, his work is at the intersection of legal policy, social and technological developments. His research and project priorities include eGovernance, eDemocracy and eGovernment

    Jay P. Kesan, PhD, is Professor & Mildred Van Voorhis Jones Faculty Scholar and Director of the Program in Intellectual Property & Technology Law at the University of Illinois.  His academic interests and writings are in the areas of digital government, cyberlaw, patent law, entrepreneurship, and law and technology.  He is Group Leader of the Business, Economics & Law of Genomic Biology (BioBEL) research theme at the Institute of Genomic Biology.  He is a registered patent attorney and received his J.D. summa cum laude from Georgetown University.  He also has a Ph.D. in Electrical and Computer Engineering from the University of Texas at Austin and worked for several years as a research scientist at the IBM T.J. Watson Research Center in New York.  For a more complete bio, please see http://www.jaykesan.com

    Suha AlAwadhi, PhD, is an assistant professor, Department of Library and Information Science in College of Social Sciences at Kuwait University in Kuwait. She is a member of DGSNA and a member of IFIP E-government Conference (EGOV) 2011. Dr. AlAwadhi has participated in many conferences such as HICSS, EGOV, IFLA. Her research areas of interest include e-government, knowledge management, social inclusion, knowledge sharing and social networking.

    Peter Parycek (Primary Contact)
    Donau-UniversitŠt Krems

    Email: peter.parycek@donau-uni.ac.at

    Jay P. Kesan
    University of Illinois at Urbana Champaign

    Email: kesan@uiuc.edu

    Suha AlAwadhi
    Kuwait University

    E-mail: s.alawadhi@ku.edu.kw



    Transformational Government

    Initially, e-Government was considered a technical phenomenon. However, in the last few years, research on this topic clearly showed its multidimensional nature and identified the importance of strategic, political, managerial, organizational, and external relationship factors to understand and explain the ICT-enabled transformation of government. This mini-track examines the complexity of effectively managing e-Government and its transformational potential. Increasingly, this involves inter-organizational collaboration and the management of relationships with citizens, businesses, and other stakeholders.

    This minitrack welcomes papers that focus on the transformational aspects of e-Government as well as their implications for government, citizens and society. It looks for empirical, theoretical or conceptual contributions that show the importance of strategic, political, institutional, managerial, organizational, and democratic factors in managing e-Government.

    Topics and research areas include, but are not limited to:

    1. Strategies for e-Government and transformational government
    2. Strategies for the development, implementation, maintenance and evaluation of public sector information systems
    3. Inter-organizational collaboration, public-private partnerships, and other collaborative arrangements in the public sector
    4. Cross-government information sharing, regional, national and transnational information-sharing networks, and information integration
    5. Methods and frameworks for e-Government evaluation and performance assessment
    6. Innovation management, benchmarking, and trend monitoring in e-Government
    7. Transformation and change management in e-Government initiatives
    8. Business models for e-Government
    9. Stakeholder Management in e-Government
    10. User-centric e-Government
    11. Government front-office and back-office integration or transformation
    12. EAM e-Government Architecture Management
    13. IT/IS Planning and Management in Government
    14. Knowledge management in Government
    15. Accountability and Governance structures
    16. Political, economic and social aspects of e-Government
    17. Citizens, businesses and other stakeholders as e-Government users

    Miriam Lips, PhD, is the first Professor of e-Government at Victoria University of Wellington, with positions in the School of Information Management and the School of Government. Her Chair at Victoria University of Wellington is sponsored by Datacom systems Limited, State Services Commission, Department of Internal Affairs, FX Networks Limited and Microsoft NZ. For more information on Professor Lips' activities please visit her website at http://e-government.vuw.ac.nz/index.aspx

    J. Ramon Gil-Garcia, PhD, is an Associate Professor in the Department of Public Administration and Director of the Data Center for Applied Research in Social Sciences at Centro de Investigación y Docencia Económicas (CIDE) in Mexico City.  Ramon is the author or co-author of articles in The International Public Management Journal, Government Information Quarterly, Journal of the American Society for Information Science and Technology, European Journal of Information Systems, Journal of Government Information, International Journal of Electronic Government Research, Public Finance and Management, International Journal of Cases on Electronic Commerce, among others.  His research interests include collaborative electronic government, inter-organizational information integration, adoption and implementation of emergent technologies, digital divide policies, education policy, new public management, public policy evaluation, and multi-method research approaches. He is also a former Fulbright Scholar.

    Maddalena Sorrentino, PhD, researches in organization theory and is a professor of e-Government at the University of Milan, Italy. She is the author and editor of seven books and more than 150 articles, essays, Italian and international conference communications, and research reports. Maddalena is a member of the editorial boards of Government Information Quarterly and Information Systems and e-Business Management. She is advisor to private and public institutions on topics related to organizational development and technological change.

    Miriam Lips (Primary Contact)
    Victoria University of Wellington

    Email: miriam.lips@vuw.ac.nz

    J. Ramon Gil-Garcia
    Centro de Investigaci—n y Docencia Econ—micas (CIDE)

    Email: joseramon.gil@cide.edu

    Maddalena Sorrentino
    State University of Milan, Italy

    Email: maddalena.sorrentino@unimi.it